Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Meticulous merchandising professional skilled in developing innovative merchandising plans and promoting in-store events to drive sales. Industrious and artistic with proven history of increasing revenue through effective visual displays. Offering 9 years of superior performance in Merchandise Management roles.
Skills
Brand image alignment
Retail sales campaigns
Interior retail displays
Overstock strategy
Corporate visual objectives
Marketing knowledge
In-store event display management
Seasonal promotions
Customer Service
RFI Scanners
Team Management
MS Office
Stock Rotation
Communications
Experience
11/2015 to Current
Merchandise Team LeaderExpertconnect Litigation Support, Llc – Washington, DC,
Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Supervised up to 5 employees on merchandising team.
Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Followed prepared sketches and planograms to arrange consistent shelves, racks, and bins throughout the departments
Placed prices and descriptive signage to enhance displays and promote items.
Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Promoted new product releases and limited edition items to drive sales.
Organized appealing and engaging displays to capture customer interest and drive revenue growth.
Consulted with management and advertising teams to plan optimal promotions.
Attended departmental meetings, providing feedback to enhance future performance.
Improved customer satisfaction by finding creative solutions to problems.
09/2012 to 11/2015
Apparel Department ManagerWalmart – City, STATE,
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Delegated tasks to employees based upon individual strengths and experience in apparel departments.
Rectified discrepancies between signage and actual product price.
Checked inventory system to locate items at other stores.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Enhanced sales by implementing merchandising and promotional improvements.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Delegated tasks to specific employees based on individual knowledge and strengths.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
09/2011 to 10/2012
Sales AssociateCiti Trends – City, STATE,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application.
Offered product and service consultations and employed upselling techniques.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended optimal merchandise based on customer needs and desires.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Recommended merchandise to customers based on needs and preferences.
Stayed up to date on store promotions, payment policies and security practices.
Education and Training
Expected in 03/2007
Associate of Arts: Fashion Design International Academy of Design And Technology - Chicago, IL, GPA:
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