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Merchandise Team Leader Resume Example

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MERCHANDISE TEAM LEADER
Summary

Meticulous merchandising professional skilled in developing innovative merchandising plans and promoting in-store events to drive sales. Industrious and artistic with proven history of increasing revenue through effective visual displays. Offering 9 years of superior performance in Merchandise Management roles.

Skills
  • Brand image alignment
  • Retail sales campaigns
  • Interior retail displays
  • Overstock strategy
  • Corporate visual objectives
  • Marketing knowledge
  • In-store event display management
  • Seasonal promotions
  • Customer Service
  • RFI Scanners
  • Team Management
  • MS Office
  • Stock Rotation
  • Communications
Experience
11/2015 to Current
Merchandise Team LeaderMacy's － Joliet, IL
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Supervised up to 5 employees on merchandising team.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks, and bins throughout the departments
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Promoted new product releases and limited edition items to drive sales.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved customer satisfaction by finding creative solutions to problems.
09/2012 to 11/2015
Apparel Department ManagerWalmart － New Lenox, IL
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Delegated tasks to employees based upon individual strengths and experience in apparel departments.
  • Rectified discrepancies between signage and actual product price.
  • Checked inventory system to locate items at other stores.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
09/2011 to 10/2012
Sales AssociateCiti Trends － Joliet, IL
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
Education and Training
03/2007
Associate of Arts: Fashion DesignInternational Academy of Design And Technology － Chicago, IL
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Resume Overview

Companies Worked For:

  • Macy's
  • Walmart
  • Citi Trends

School Attended

  • International Academy of Design And Technology

Job Titles Held:

  • Merchandise Team Leader
  • Apparel Department Manager
  • Sales Associate

Degrees

  • Associate of Arts : Fashion Design

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