Merchandise Team Leader Resume Example
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MERCHANDISE TEAM LEADER
Summary
Meticulous merchandising professional skilled in developing innovative merchandising plans and promoting in-store events to drive sales. Industrious and artistic with proven history of increasing revenue through effective visual displays. Offering 9 years of superior performance in Merchandise Management roles.
Skills
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Experience
11/2015 to Current
Merchandise Team LeaderExpertconnect Litigation Support, Llc － Washington , DC
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Supervised up to 5 employees on merchandising team.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Followed prepared sketches and planograms to arrange consistent shelves, racks, and bins throughout the departments
- Placed prices and descriptive signage to enhance displays and promote items.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Promoted new product releases and limited edition items to drive sales.
- Organized appealing and engaging displays to capture customer interest and drive revenue growth.
- Consulted with management and advertising teams to plan optimal promotions.
- Attended departmental meetings, providing feedback to enhance future performance.
- Improved customer satisfaction by finding creative solutions to problems.
09/2012 to 11/2015
Apparel Department ManagerWalmart － City , STATE
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
- Delegated tasks to employees based upon individual strengths and experience in apparel departments.
- Rectified discrepancies between signage and actual product price.
- Checked inventory system to locate items at other stores.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Enhanced sales by implementing merchandising and promotional improvements.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
09/2011 to 10/2012
Sales AssociateCiti Trends － City , STATE
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application.
- Offered product and service consultations and employed upselling techniques.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended optimal merchandise based on customer needs and desires.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Recommended merchandise to customers based on needs and preferences.
- Stayed up to date on store promotions, payment policies and security practices.
Education and Training
03/2007
Associate of Arts: Fashion DesignInternational Academy of Design And Technology － City
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Resume Overview
School Attended
- International Academy of Design And Technology
Job Titles Held:
- Merchandise Team Leader
- Apparel Department Manager
- Sales Associate
Degrees
- Associate of Arts : Fashion Design
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