merchandise service coordinator resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

  • Computer Proficiency
  • Customer Service Management
  • Decision Making
  • Inventory Management
  • Attention to detail
05/2022 to Current Merchandise Service Coordinator 3D Systems | Littleton, CO,
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Directed and supervised staff performance.
  • Built product displays and placed appropriate signage for merchandise.
  • Counted and balanced registers.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Communicated and coordinated planogram execution with store management.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Managed daily operations, client relations and IT.
  • Printed labels and tags for for-sale merchandise.
  • Analyzed sales figures and market trends to anticipate product needs.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Managed 14 employees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Used Point of Sale register system to complete transactions.
08/2019 to 12/2020 Chanel Beauty Advisor Macys | City, STATE,
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Recommended, selected and located merchandise based on customer desires.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Described merchandise and explained use, operation and care.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Exchanged merchandise for customers and accepted returns.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Greeted customers to determine wants or needs.
  • Alleviated product theft by maintaining sales floor and shopper awareness.
  • Computed purchases and received and processed cash or credit payment.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained records related to sales for store management.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
11/2017 to 01/2019 Front Desk Receptionist Blown Away Blow Dry Bar | City, STATE,
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Completed basic bookkeeping and document filing.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Preserved office security by following safety procedures and controlling access via reception desk.
Education and Training
Expected in 06/2019 Certified Makeup Artist | SFX Makeup Makeup Designory, New York City , GPA:
Expected in 06/2017 High School Diploma | The Tatnall School, Wilmington DE, GPA:

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Resume Overview

School Attended

  • Makeup Designory
  • The Tatnall School

Job Titles Held:

  • Merchandise Service Coordinator
  • Chanel Beauty Advisor
  • Front Desk Receptionist


  • Certified Makeup Artist
  • High School Diploma

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