Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Coordinated Dental Receptionist with sound knowledge of all dental and medical terminology. Organized and tidy with an excellent multitasking capability. Able to work weekends and evenings. Offering wealth of experience in interacting with office staff, patients and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task. Committed to ensuring each patient feels welcomed and comfortable upon walking through the door. Gifted at keeping patient files organized and updated.

5+ year track record of providing exceptional customer service to patients at a dental office environment. Effective time management and interpersonal skills with the ability to understand insurance and various coverage plans. 5+ year track record of providing exceptional customer service to patients at a dental office environment. Effective time management and interpersonal skills with the ability to understand insurance and various coverage plans.

Proficiency in a variety of scheduling software such as Microsoft and Curve dental. Friendly phone skills for outgoing and incoming calls. Reliable and responsible with the ability to maintain physical files. Professional with years of experience in dental office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, organizing and scheduling. Accurate when entering information in Microsoft and Curve dental and keeping organized filing systems. Professional and knowledgeable versed in administrative support and customer service.

5+ years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Outgoing and friendly delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

  • Insurance billing
  • Scheduling
  • Excellent multitasking capability
  • Exceptional organizational skills
  • Professional phone etiquette
  • Adept at multi-line phones
  • Office administration
  • Customer and client relations
  • Multi-line telephone systems
  • Business Administration
  • MS Office proficiency
  • Professional demeanor
  • Documentation and reporting
  • Shorthand writing
  • Sorting and labeling
  • Business operations
  • Memorization and recall
  • Bookkeeping
  • Transcription and dictation
  • Accounts payable and receivable
  • Recipe creation and conversion
  • Dental staff support
  • Organized
  • POS systems
  • Consultation and advisory
Work History
Merchandise Processor, 11/2018 - Current
Best Buy Concord, NC,
  • Picked orders, packed boxes and prepared shipments.
  • Sorted, priced and stocked merchandise on sales floor.
  • Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
  • Used warehouse management system and handheld scanners to document merchandise movements.
  • Inspected items to check quality and accuracy against specifications.
  • Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Used Microsoft to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
  • Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Established long-term customer relationships through prompt and courteous service.
Dental Reception, 01/2016 - 02/2018
Lkq Santa Clara, CA,
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Collected, sorted, distributed and sent mail and packages.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Set dental appointments for dentists employees.
  • Collected dental insurance/payments from clients and updated account balances.
  • Operated multi-line telephone system to independently handle multiple calls each day.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Balanced dentist's availability, customer schedules and maximum load levels when scheduling appointments.
  • Kept records in Microsoft to maintain patient data by entering and updating information.
  • Received and routed business correspondence to correct departments and staff members.
  • Resolved customer problems and complaints by quick problem solving and excellent customer service.
  • Wrote professional business documents, such as patient schedule and dental insurance information.
  • Routed incoming mail and messages to relevant personnel without delay.
Cashier , 06/2014 - 01/2016
Wendy's International LLC City, STATE,
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Prepared and submitted end-of-shift reports using Microsoft.
  • Efficiently processed new orders, completing 100+ daily transactions with remarkable accuracy.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed weekly sales circulars and monitored price changes.
  • Assisted customers by answering questions and fulfilling requests.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Educated customers on promotions to enhance sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Completed sales in excess of $1,000 with near-zero error rate using POS system.
  • Increased sales 70% by offering advice on purchases and promoting additional products.
  • Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Worked with supervisors to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers with special services, account updates and promotional options.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
High School Diploma: , Expected in 06/2014
Pasquotank County High School - Elizabeth City, NC
Associate of Arts: , Expected in
College of The Albemarle - Elizabeth City, NC
: Real Estate , Expected in 08/2018
Bennett Academy of Real Estate - Greenbelt, Md ,

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Resume Overview

School Attended

  • Pasquotank County High School
  • College of The Albemarle
  • Bennett Academy of Real Estate

Job Titles Held:

  • Merchandise Processor
  • Dental Reception
  • Cashier


  • High School Diploma
  • Associate of Arts

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