LiveCareer-Resume

merchandise manager resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Seeking challenging position to provide exceptional service and quality obtained from years of hands-on experience in the travel industry. I also have strong research background and a love of all things travel. Looking to further an extensive career in travel and hospitality working with clients seeking the vacation of a lifetime.

Skills
  • Travel research
  • Travel insurance
  • Marketing
  • Hotel accommodations
  • Client amenities
  • Itineraries
  • Company guidelines and procedures
  • Overseas tours
  • Global destinations
  • Travel agency accounting
  • Conflict resolution
  • Interpersonal communications
  • Issue resolution
  • Hospitality background
  • Diligent
  • Company policy adherence
  • Reservations management
  • Sabre knowledge
  • Materials storage
  • Brand management
  • Five-star hotel experience
  • Natural leader
  • Guest relations
  • Hospitality industry
  • Computer knowledge
  • Resort experience
  • Guest experiences
  • Special needs travelers
  • Vendor interaction
  • Outstanding communication skills
  • Networking
  • Administrative tasks
  • Cash handling
  • Sale expertise
  • Employee interaction
  • Detail oriented
  • Meetings and presentations
  • Decision-making
  • Guest satisfaction specialist
  • Team building
  • Telephone etiquette
  • Guest accommodations
  • POS systems
  • Travel coordination
  • Event planning and coordination
  • Ticketing rules
  • Hotel reservations
  • Customer service
  • Documentation coordination
  • Vendor relations
  • Airline fares understanding
  • Database entry
  • Merchandising
  • Reservation coordination
Work History
Merchandise Manager, 08/2017 - 03/2019
Qurate Retail Group Inc. Franconia, NH,
  • Worked with managers and advertising directors to optimize promotions.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Updated pricing and signage to complete product displays and educate customers.
  • Arranged consistent shelves, bins and racks by following established planograms.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Promoted seasonal products and trends to ensure efficient movement of stock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Supervised team of up 45 employees and monitored adherence to company standards.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Updated floor design to more effectively present products to patrons.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Stocked merchandise each day, clearly labeling items, arranging according to size or color, and preparing attractive displays.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Travel Sales Consultant, 03/2015 - 01/2017
Education First Princeton, NJ,
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Responded to clients’ questions, issues and complaints and implemented appropriate solutions.
  • Asked open-ended questions to better ascertain client needs and determine best travel offerings.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Strategically displayed travel brochures and other promotional materials to foster brand awareness.
  • Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
  • Managed administrative functions such as billing, expense and commission tracking.
  • Set up flights, hotels and ground transportation for individuals and groups.
  • Provided essential information and paperwork to travelers.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Answered customer telephone calls promptly and appropriately.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Travel Agent, 05/2005 - 09/2014
Aaa Mid-Atlantic Cromwell, CT,
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
  • Asked open-ended questions to better ascertain client needs and determine best travel offerings.
  • Maintained operational proficieny in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients’ questions, issues and complaints and implemented appropriate solutions.
  • Facilitated workplace productivity by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Strategically displayed travel brochures and other promotional materials to foster brand awareness.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Monitored social media and online sources for industry trends.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Education
Associate of Arts: Marketing/Management, Expected in
-
CCAC - Monroeville, PA
GPA:
Status -

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Resume Overview

School Attended

  • CCAC

Job Titles Held:

  • Merchandise Manager
  • Travel Sales Consultant
  • Travel Agent

Degrees

  • Associate of Arts

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