Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Seeking challenging position to provide exceptional service and quality obtained from years of hands-on experience in the travel industry. I also have strong research background and a love of all things travel. Looking to further an extensive career in travel and hospitality working with clients seeking the vacation of a lifetime.
Skills
Travel research
Travel insurance
Marketing
Hotel accommodations
Client amenities
Itineraries
Company guidelines and procedures
Overseas tours
Global destinations
Travel agency accounting
Conflict resolution
Interpersonal communications
Issue resolution
Hospitality background
Diligent
Company policy adherence
Reservations management
Sabre knowledge
Materials storage
Brand management
Five-star hotel experience
Natural leader
Guest relations
Hospitality industry
Computer knowledge
Resort experience
Guest experiences
Special needs travelers
Vendor interaction
Outstanding communication skills
Networking
Administrative tasks
Cash handling
Sale expertise
Employee interaction
Detail oriented
Meetings and presentations
Decision-making
Guest satisfaction specialist
Team building
Telephone etiquette
Guest accommodations
POS systems
Travel coordination
Event planning and coordination
Ticketing rules
Hotel reservations
Customer service
Documentation coordination
Vendor relations
Airline fares understanding
Database entry
Merchandising
Reservation coordination
Work History
Merchandise Manager, 08/2017 - 03/2019 Qurate Retail Group Inc. – Franconia, NH,
Worked with managers and advertising directors to optimize promotions.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
Updated pricing and signage to complete product displays and educate customers.
Arranged consistent shelves, bins and racks by following established planograms.
Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
Promoted seasonal products and trends to ensure efficient movement of stock.
Managed aesthetically pleasing displays to showcase company products and increase sales.
Monitored and replenished display inventory and restructured according to available stock.
Supervised team of up 45 employees and monitored adherence to company standards.
Restructured company merchandising standards to increase customer traffic and product exposure.
Created interior displays to promote products in alignment with corporate sales objectives.
Updated floor design to more effectively present products to patrons.
Enhanced overall store appearance by applying careful consideration to product and display locations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Stocked merchandise each day, clearly labeling items, arranging according to size or color, and preparing attractive displays.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Implemented automated office systems, optimizing client and data communications as well as records management.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Responded to clients’ questions, issues and complaints and implemented appropriate solutions.
Asked open-ended questions to better ascertain client needs and determine best travel offerings.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Strategically displayed travel brochures and other promotional materials to foster brand awareness.
Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
Managed administrative functions such as billing, expense and commission tracking.
Set up flights, hotels and ground transportation for individuals and groups.
Provided essential information and paperwork to travelers.
Updated team members about changes in hotel products, services, pricing and policies.
Verified that personal and payment information on guest accounts was accurate and complete.
Answered customer telephone calls promptly and appropriately.
Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Provided follow through on all calls with confirmations and dissemination of requested information.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
Asked open-ended questions to better ascertain client needs and determine best travel offerings.
Maintained operational proficieny in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Implemented automated office systems, optimizing client and data communications as well as records management.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Responded to clients’ questions, issues and complaints and implemented appropriate solutions.
Facilitated workplace productivity by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Strategically displayed travel brochures and other promotional materials to foster brand awareness.
Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
Informed clients of travel policies and utilized preferred vendors to maximize company profits
Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Provided follow through on all calls with confirmations and dissemination of requested information.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Monitored social media and online sources for industry trends.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Education
Associate of Arts: Marketing/Management, Expected in - CCAC - Monroeville, PA GPA:
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