- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Seeking challenging position to provide exceptional service and quality obtained from years of hands-on experience in the travel industry. I also have strong research background and a love of all things travel. Looking to further an extensive career in travel and hospitality working with clients seeking the vacation of a lifetime.
- Travel research
- Travel insurance
- Marketing
- Hotel accommodations
- Client amenities
- Itineraries
- Company guidelines and procedures
- Overseas tours
- Global destinations
- Travel agency accounting
- Conflict resolution
- Interpersonal communications
- Issue resolution
- Hospitality background
- Diligent
- Company policy adherence
- Reservations management
- Sabre knowledge
- Materials storage
- Brand management
- Five-star hotel experience
- Natural leader
- Guest relations
- Hospitality industry
- Computer knowledge
- Resort experience
- Guest experiences
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- Special needs travelers
- Vendor interaction
- Outstanding communication skills
- Networking
- Administrative tasks
- Cash handling
- Sale expertise
- Employee interaction
- Detail oriented
- Meetings and presentations
- Decision-making
- Guest satisfaction specialist
- Team building
- Telephone etiquette
- Guest accommodations
- POS systems
- Travel coordination
- Event planning and coordination
- Ticketing rules
- Hotel reservations
- Customer service
- Documentation coordination
- Vendor relations
- Airline fares understanding
- Database entry
- Merchandising
- Reservation coordination
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Merchandise Manager, 08/2017 - 03/2019
Qurate Retail Group Inc. – Franconia, NH,
- Worked with managers and advertising directors to optimize promotions.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Updated pricing and signage to complete product displays and educate customers.
- Arranged consistent shelves, bins and racks by following established planograms.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Promoted seasonal products and trends to ensure efficient movement of stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Supervised team of up 45 employees and monitored adherence to company standards.
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Updated floor design to more effectively present products to patrons.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Stocked merchandise each day, clearly labeling items, arranging according to size or color, and preparing attractive displays.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Travel Sales Consultant, 03/2015 - 01/2017
Education First – Princeton, NJ,
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Responded to clients’ questions, issues and complaints and implemented appropriate solutions.
- Asked open-ended questions to better ascertain client needs and determine best travel offerings.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Strategically displayed travel brochures and other promotional materials to foster brand awareness.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Managed administrative functions such as billing, expense and commission tracking.
- Set up flights, hotels and ground transportation for individuals and groups.
- Provided essential information and paperwork to travelers.
- Updated team members about changes in hotel products, services, pricing and policies.
- Verified that personal and payment information on guest accounts was accurate and complete.
- Answered customer telephone calls promptly and appropriately.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Travel Agent, 05/2005 - 09/2014
Aaa Mid-Atlantic – Cromwell, CT,
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
- Asked open-ended questions to better ascertain client needs and determine best travel offerings.
- Maintained operational proficieny in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients’ questions, issues and complaints and implemented appropriate solutions.
- Facilitated workplace productivity by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Strategically displayed travel brochures and other promotional materials to foster brand awareness.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Monitored social media and online sources for industry trends.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Associate of Arts: Marketing/Management, Expected in
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CCAC - Monroeville, PA
GPA:
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