merchandise manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Promotional Planning
  • Retail Display Setup
  • ERP Software
  • Problem-Solving
  • Team Building
  • PPE Use
  • Training & Development
  • Friendly, Positive Attitude
  • Special Projects
  • Conflict Resolution
  • Staff Training
  • Team Leadership
  • Coaching and Mentoring
  • Calm Under Pressure
  • Customer Service
Merchandise Manager, 10/2021 - Current
Ring's End, Inc. South Salem, NY,
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Assessed purchasing needs and reviewed in-store sales and inventory levels.
  • Maintained records of inventory stock and shrinkage by conducting product audits daily.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Increased sales by 20% through targeted merchandising plans and stocking of desirable inventory.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Maintained compliance with internal financial controls and protocols.
  • Reviewed supply levels and aging inventory to forecast purchasing needs.
Food Deliverer, 02/2021 - Current
Momentum Innovative Disability Services Northridge, CA,
  • Planned and followed efficient routes using physical maps and GPS applications.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Notified customers of delays to decrease calls to support.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Directed and balanced loads to reduce on-road incidents.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Documented time of delivery to record completion of order.
  • Collected tips from customers through hands-free electronic methods.
  • Recorded weekly hours and mileage for accurate payment.
  • Delivered fresh food to customers across local area.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
House Manager, 02/2017 - 02/2021
D&S Residential Services City, STATE,
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
  • Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
  • Cross-trained in every way possible to maximize operational knowledge.
  • Provided gentle assistance in areas of hygiene and feeding to residents at D&S.
  • Researched and planned fun activities that would be enjoyable for both residents and guests, including D&S.
  • Coordinated with community-based treatment providers to meet needs of special needs residents.
  • Assisted in defining roles for members of household, creating environment of personal responsibility for words and behavior.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve behaviors with people supported.
  • Trained new employees to meet job requirements.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Coordinated work of 10 employees by offering clear direction and motivational leadership.
  • Coordinated work schedules and distributed tasks to 10 employees in the homes.
  • Supervised 10 DSPs completing efficient daily adls and paperwork.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
  • Mitigated work flow down time, accurately scheduling adls completion.
  • Led staff meetings for team of 10 to communicate any and all directives.
  • Created all schedules for DSPSs to keep every shift well-staffed during holidays and busy periods.
  • Assisted clients by implementing ADLS services and referring to CB services.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Education and Training
High School Diploma: , Expected in 12/2004
Lenior City High School - Lenior City, TN,
Status -

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Resume Overview

School Attended

  • Lenior City High School

Job Titles Held:

  • Merchandise Manager
  • Food Deliverer
  • House Manager


  • High School Diploma

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