Merchandise Manager Resume Example Lowes Home Improvement

MERCHANDISE MANAGER

Summary

Accomplished leader with over 20 years of diversified experience in Retail industry. Creative thinker with proven ability to inspire individuals to work toward common goals and accomplish desired results in a timely and highly responsive manner. Successfully demonstrated strength in handling complex operational and marketing issues, with a strong understanding of great customer service skills to meet the needs of the company. Proven analytical, conceptual and interpersonal skills with strong customer service focus.

Skills

Overstock strategy
Merchandising
Retail display setup
Promotional planning
Inventory management
Employee training
Strong communication skills
Team leadership
Inventory control
Time management

Forklift trained
Materials identification
Vendor relations
File/records maintenance
Business operations
Hazardous cleanup
DOT compliance
Fluent in Spanish
HAZMAT training

Education and Training

Some College (No Degree)Oxnard Community CollegeOxnard, CAGeneral Studies

Diploma Hueneme High SchoolOxnard,CA,

Certifications

HAZWOPER 40 Hrs Certificate
Certified Forklift Operator

Experience

Lowes Home ImprovementReceiver/Night Stocker | Oxnard, CA01/2019 to Current

Deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.
As a Receiver/Stocker, this means:.
Being friendly and professional, and responding quickly to customer and associate needs.
Unloading and stocking merchandise in an accurate and timely manner.
Following safe lifting procedures while moving and placing merchandise.
The Receiver/Stocker helps provide the right products to our customers by unloading merchandise from incoming freight, moving it to the sales floor, and stocking departments.
Handling hazardous materials, replaces damaged shelving, ensures equipment is charged, and keeps the backroom organized.
Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
Operated lift and hand trucks to transfer materials to and from target areas.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.

The Home DepotNight Operations Manager | Simi Valley, CA06/2004 to 11/2019

General Customer Service, Initiatives to include supervising associates in the selling effort, ensuring the stores in-stock position, and maintaining unappealing and organized store.
Appearance.
Support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
Supervising store associates to include interviewing, hiring, motivating, coaching, training, developing, and communicating to associates.
Performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.
Management of front end processes involving sales and return transactions, as well as special services and lot support.
Oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately.
Responsible to learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
Maintaining store standard operating procedures (SOP s),especially those involving Safety compliance.
Business analysis and merchandise planning initiatives to include driving department profitability through analysis of sales trends.
Trainer of associates in the support stock integrity through inventory management processes.
Lead team of 32 employees in all operations including sales, service, shipment and receiving functions.
Built and maintained loyal, long-term customer relationships through effective account management.

PetSmartMerchandise Manager | El Cajon, CA01/1996 to 06/2004

Supervised associates in retail objectives ensuring store in-stock inventories were maintained in organized and safe manner.
Identified and resolved stock deficiencies, assisted/resolved internal and external customer issues and concerns.
Overseen backend process to include the receiving of bulk freight shipments while adhering to organizational Safety Policies and Procedures.
Operated forklift during safe operations.
Conducted quality control objectives by inspection quantity and quality of the products received and completing subsequent reports.
Managed hazardous waste accumulation area in accordance with organizational, local, state and federal requirements.
Responsibilities included segregation of incompatible materials, labeling hazardous waste accumulation containers, site security and conducting weekly accumulation area inspections.
Responded to incidental chemical spills.
Planned and executed in-store promotional events to increase customer engagement and sales revenues.
Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
Created retail displays to highlight particular products and drive sales according to corporate strategy.

Languages

English / Spanish

Resume Overview

Companies Worked For:

Lowes Home Improvement
The Home Depot
PetSmart

School Attended

Oxnard Community College
Hueneme High School

Job Titles Held:

Receiver/Night Stocker
Night Operations Manager
Merchandise Manager

Degrees

Some College (No Degree)
Diploma

Merchandise Manager Resume Example

Resume Score: 80%

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