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Merchandise Manager Resume Example

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MERCHANDISE MANAGER
Summary

Motivated management professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable and strategic approaches. Performance-driven and industrious with innovative mentality focused on driving company success.

Forward-thinking leader with proven operations and team leadership abilities devoted to empowering employees and moving businesses forward to meet new and dynamic market demands. Bringing 20+ years of related experience, decisive nature and strategic planning expertise. Solid record of consistently meeting and exceeding targets.

Organized leader with years of experience. Knowledge of recruiting new staff, handling customer complaints and creating and implementing marketing and promotional campaigns.

Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, employee retention and sales. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • Training and development skill
  • Business operations background
  • Team leadership strength
  • Financial leadership expertise
  • Marketing Sales
  • Customer relationship management sales
  • Budget control
  • Goal setting
  • Sound judgment
  • Profit and loss accountability
  • Schedule management
  • Policy/program development
  • Cross-functional team management
  • Recruiting and Hiring
  • Customer retention
  • Cost analysis and savings
  • Supervision and training
Experience
Michaels | Columbus, MISSISSIPPIMerchandise Manager10/2014 - 02/2020
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across multiple locations.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Created daily P&L reports and monitored sales to effectively manage inventory turnaround times.
  • Restructured merchandising strategy to promote high value and products.
  • Promoted new product releases and limited edition items to drive sales.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Supervised up to 25 employees on merchandising team.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Presented updated floor plans and design strategy to store management.
Dunkin Donuts | Columbus, MSGeneral Manager/Unit Field Trainer10/2009 - 05/2012
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Drove sales to over a million by successfully cultivating local daycare center and school relationships and targeting key audience.
  • Improved onboarding process by mentoring and re-training more than 50 employees.
  • Evaluated financial statements and reports to monitor sales and growth performance to devise solutions for improvement and cost reduction.
  • Increased employee efficiency 78% by implementing job ownership.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Managed scheduling for 60-110 employees to ensure optimal productivity.
  • Partnered with district mgr to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Consistently complied with company policies and government regulations.
  • Managed talent acquisition and oversight for over 100 internal/external placements.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Analyzed product costs and schedules to drive business decisions.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Developed 9 internal candidates for general management promotion opportunities.
  • Motivated and led team members to work together to achieve targets.
Santa Fe Cattle Company | Columbus , MSAssistant General Manager06/2008 - 09/2009
  • Monitored cash intake to eliminate discrepancies.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Motivated and led team members to work together to achieve targets.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Maintained tight financial controls with highly accurate daily registers.
  • Supervised various critical tasks, including budget implementations, employee reviews and training.
  • Ensured optimal stock while monitoring monthly inventory control for corrective action planning to eliminate expenses.
  • Disciplined and maintained staff of 60 + to provide hospitable, professional service reflecting business initiatives.
  • Managed and mentored staff of 15 to effectively carry out FOH directives.
  • Placed new inventory orders and oversaw correct restocking procedures.
  • Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
Education and Training
Mississippi State University | Starkville, MSAssociate of Arts in Business Administration And Management05/2014
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Resume Overview

Companies Worked For:

  • Michaels
  • Dunkin Donuts
  • Santa Fe Cattle Company

School Attended

  • Mississippi State University

Job Titles Held:

  • Merchandise Manager
  • General Manager/Unit Field Trainer
  • Assistant General Manager

Degrees

  • Associate of Arts in Business Administration And Management

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