Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Innovative Merchandising Manager offering 15 years of experience in leveraging technology and data to manage broad selection of merchandise. Successful in managing inventory to provide detailed data for successful purchasing selections. Proficient in using technology to drive sales with knowledge of e-commerce and online sales techniques.

  • Relationship Building
  • Commercial Display Building
  • Placement Optimization
  • Originality and Creativity
  • Problem Solving
  • Display Model Assembly
  • Cleaning and Sanitizing
  • Work Documentation
  • Clear Communication
  • Independent Decision Making
  • New Display Creation
  • Pricing and Signage Updating
  • Design Visualization
  • Adaptability and Flexibility
  • Microsoft Office
  • Time Management
  • Documentation and Recordkeeping
  • Customer Service
  • Seasonal Decor
  • Staff Training
  • Proposal Sketching and Planning
  • Quality Assurance
  • Model Building
  • Idea Brainstorming
Work History
Merchandise Manager, 08/2012 to Current
LegendsCleveland, OH,
  • Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
  • Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
  • Arranged consistent shelves, bins and racks at 6 locations by following established planograms.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Oversaw inventory counts for the whole store weekly to maintain stock records and account for shrinkage.
  • Organized store merchandise racks by size, style and color.
  • Developed merchandising strategy to efficiently move overstock.
  • Supervised team of up to 23 merchandising employees and monitored adherence to company standards.
Operations Manager, 08/2012 to Current
CretexMinneapolis, MN,
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Reviewed shift reports to understand current numbers and trends.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Eased team transitions and new employee orientation through effective training and development.
  • Promoted positive customer experience through day-to-day supervision and management of Michaels facility.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained new employees on proper protocols and customer service standards.
  • Provided exceptional customer service to customers, increasing customer loyalty 18%.
  • Managed 23 team members across 5 departments, resulting in approximate 6% increase in annual revenue.
Customer Service Manager, 08/2012 to Current
Onpoint GroupSan Antonio, TX,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Monitored customer service operations to assess agent performance and provide feedback.
Department Head, 04/2006 to 07/2012
Ocean State Job LotTorrington, CT,
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
  • Achieved consistent growth targets through proper forecasting and scalability-focused business planning.
  • Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Analyzed and interpreted store trends to facilitate planning.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
High School Diploma: , Expected in 02/2005
Keller High School - Keller, TX

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School Attended

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Job Titles Held:

  • Merchandise Manager
  • Operations Manager
  • Customer Service Manager
  • Department Head


  • High School Diploma

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