Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking Feeder with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.
Skills
Menu inquiries
Table bussing
Food running
Guest service
Customer seating
Dining room organization
Table setting arrangement
Table setup
Experience
10/2006 to CurrentMerchandise ManagerOtrium | Amsterdam, NY,
Updated seasonal displays such as windows and mannequins to highlight current product lines.
Organized appealing and engaging displays to capture customer interest and drive revenue growth.
Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across 3 other locations.
Placed prices and descriptive signage to enhance displays and promote items.
Maintained records of inventory stock and shrinkage by conducting product audits every 1st of the month.
Assessed purchasing needs and reviewed in-store sales and inventory levels.
Consulted with management and advertising teams to plan optimal promotions.
Restructured merchandising strategy to promote high value and products.
Developed creative visual merchandising campaigns to focus on selling older inventory.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Presented updated floor plans and design strategy to store management.
Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
10/2006 to CurrentCustomer Service SupervisorGeodis | Perris, CA,
Reviewed customer interactions and activity reports to identify and address concerns.
Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Generated reports on KPIs to track and improve key metrics.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Quickly responded to customers both online and in person to improve company customer service ratings.
Preserved branding by enabling agents to service needs of domestic and international customers.
Coordinated work of 56 employees by offering clear direction and motivational leadership.
Interfaced with various departments, including cashiers and member service and communicated effectively using active listening, open-ended questioning and appropriate response skills.
Coordinated work of 56 employees by offering clear direction and motivational leadership.
10/2006 to CurrentCafe SupervisorDelaware North Companies | Niagara Falls, NY,
Applied proactive and resourceful nature to create pleasant guest experiences.
Stocked displays with new and transferred merchandise.
Offered product samples, answered questions and suggested products.
Supported serving staff in delivering accurate and well-presented food orders.
Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
Executed cash transactions quickly and accurately.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Suggested additional items and offered samples of weekly promotional items to increase store sales.
Backed up cashier staff to process customer orders and payments.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Effectively controlled the release of proprietary and confidential information for general client lists.
Prepared departmental contracts for attorney approval.
Removed trash, spills and trays to keep areas clean and professionally organized.
Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
Proactively assessed customer needs and provided beverage refills, condiments and other services.
Managed inventory of dining room products, including condiments, linens and flatware.
Monitored customer movements and quickly cleared empty tables for future customers.
Created intricate and visually clear 3D renderings as part of major project proposals for architectural firms.
Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
Education and Training
Expected in 05/1998High School Diploma | John F Kennedy High School, New Orleans, LA, GPA:
Expected in | Ohio State University, Columbus, OHGPA:
Accomplishments
Protective Services - Applied safety procedures and policies as outlined in Department Safety Manual.
Competitive Analysis - Performed competitive analysis to make recommendations for future company growth.
Process Improvement - Created new departmental procedures manual. Assessed organizational training needs.
Certifications
Association for Project Management (APM)
Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
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