Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Hardworking Feeder with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.

  • Menu inquiries
  • Table bussing
  • Food running
  • Guest service
  • Customer seating
  • Dining room organization
  • Table setting arrangement
  • Table setup
10/2006 to Current Merchandise Manager Otrium | Amsterdam, NY,
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across 3 other locations.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Maintained records of inventory stock and shrinkage by conducting product audits every 1st of the month.
  • Assessed purchasing needs and reviewed in-store sales and inventory levels.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Restructured merchandising strategy to promote high value and products.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Presented updated floor plans and design strategy to store management.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
10/2006 to Current Customer Service Supervisor Geodis | Perris, CA,
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Generated reports on KPIs to track and improve key metrics.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Quickly responded to customers both online and in person to improve company customer service ratings.
  • Preserved branding by enabling agents to service needs of domestic and international customers.
  • Coordinated work of 56 employees by offering clear direction and motivational leadership.
  • Interfaced with various departments, including cashiers and member service and communicated effectively using active listening, open-ended questioning and appropriate response skills.
  • Coordinated work of 56 employees by offering clear direction and motivational leadership.
10/2006 to Current Cafe Supervisor Delaware North Companies | Niagara Falls, NY,
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Stocked displays with new and transferred merchandise.
  • Offered product samples, answered questions and suggested products.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
  • Executed cash transactions quickly and accurately.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Suggested additional items and offered samples of weekly promotional items to increase store sales.
  • Backed up cashier staff to process customer orders and payments.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Prepared departmental contracts for attorney approval.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
  • Proactively assessed customer needs and provided beverage refills, condiments and other services.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Created intricate and visually clear 3D renderings as part of major project proposals for architectural firms.
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
Education and Training
Expected in 05/1998 High School Diploma | John F Kennedy High School, New Orleans, LA, GPA:
Expected in | Ohio State University, Columbus, OH GPA:
  • Protective Services - Applied safety procedures and policies as outlined in Department Safety Manual.
  • Competitive Analysis - Performed competitive analysis to make recommendations for future company growth.
  • Process Improvement - Created new departmental procedures manual. Assessed organizational training needs.
  • Association for Project Management (APM)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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Resume Overview

School Attended

  • John F Kennedy High School
  • Ohio State University

Job Titles Held:

  • Merchandise Manager
  • Customer Service Supervisor
  • Cafe Supervisor


  • High School Diploma
  • Some College (No Degree)

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