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Merchandise/Front End Supervisor Resume Example

Resume Score: 80%

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Summary

Responsive team leader with strong security background combined with motivation and drive. Talented trainer, problem-solver and planner who is able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and a positive attitude.

Skills
  • Customer service
  • First Aid and CPR Certified
  • Tracking inventory/merchandising
  • Managing/Supervising
  • Organizing
  • Problem solving/Critical thinking
  • Safety
  • Time management
  • Employee training
  • Software proficiency
  • Utilizing feedback
Education and Training
February 2012
Associate of Arts | Information Technology
University Of Phoenix, City
MERCHANDISE/FRONT END SUPERVISOR
Experience
September 2019 - Current
Merchandise/Front End SupervisorCompany Name | City, State
  • Emphasizes customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delegates work to employees based on shift requirements, individual strengths and unique training.
  • Maintains accurate bookkeeping of important files, runs reports and delivers updates on occupancy and revenues to supervisor.
  • Cultivates professional relationships with customers through active response and assistance, thus improving customer retention.
  • Maintains inventory accuracy by reviewing sales reports, counting stock-on-hand, and reconciling discrepancies.
  • Demonstrates safety, health and sanitation standards throughout all areas and enforces procedures to promote security and safety.
  • Delivers key administrative support to coworkers, thus taking on additional tasks during peak times.
  • Resolves customer concerns by investigating issues, answering questions and building rapport.
  • Mentors employees and instructs on management of complicated sales, complex issues and difficult customers.
July 2012 - April 2018
Public Safety OfficerCompany Name | City, State
  • Maintained and enforced company/venue policies and standards.
  • Ensured the safety and security of people and property.
  • Patrolled designated areas and responded to calls.
  • Provided support to police officers.
  • Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
  • Investigated illegal or suspicious activities, and reported findings to the appropriate senior personnel.
  • Supported scene under investigation by securing perimeters, collecting evidence, interviewing witnesses and documenting statements.
January 2007 - January 2010
Sales/Merchandising Associate & Freight HandlerCompany Name | City, State
  • Communicated and coordinated planogram execution with store management.
  • Configured and arranged up-to-date advertising/marketing displays, and creatively placed merchandise on counters or tables to promote visibility and sales.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Printed labels and tags for merchandise.
  • Displayed appropriate signage for products and sales promotions.
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Resume Overview

School Attended

  • University Of Phoenix

Job Titles Held:

  • Merchandise/Front End Supervisor
  • Public Safety Officer
  • Sales/Merchandising Associate & Freight Handler

Degrees

  • Associate of Arts | Information Technology

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