Merchandise/FrontEnd Supervisor Resume Example
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Summary
Responsive team leader with strong security background combined with motivation and drive. Talented trainer, problem-solver and planner who is able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and a positive attitude.
Skills
- Customer service
- First Aid and CPR Certified
- Tracking inventory/merchandising
- Managing/Supervising
- Organizing
- Problem solving/Critical thinking
- Safety
- Time management
- Employee training
- Software proficiency
- Utilizing feedback
Education and Training
February 2012
Associate of Arts | Information Technology
University Of Phoenix, City
MERCHANDISE/FRONT END SUPERVISOR
Experience
September 2019 - Current
Merchandise/Front End SupervisorYale-New Haven Health | Trumbull , CT
Merchandise/Front End SupervisorYale-New Haven Health | Trumbull , CT
- Emphasizes customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delegates work to employees based on shift requirements, individual strengths and unique training.
- Maintains accurate bookkeeping of important files, runs reports and delivers updates on occupancy and revenues to supervisor.
- Cultivates professional relationships with customers through active response and assistance, thus improving customer retention.
- Maintains inventory accuracy by reviewing sales reports, counting stock-on-hand, and reconciling discrepancies.
- Demonstrates safety, health and sanitation standards throughout all areas and enforces procedures to promote security and safety.
- Delivers key administrative support to coworkers, thus taking on additional tasks during peak times.
- Resolves customer concerns by investigating issues, answering questions and building rapport.
- Mentors employees and instructs on management of complicated sales, complex issues and difficult customers.
July 2012 - April 2018
Public Safety OfficerEVENTS DC | City , STATE
Public Safety OfficerEVENTS DC | City , STATE
- Maintained and enforced company/venue policies and standards.
- Ensured the safety and security of people and property.
- Patrolled designated areas and responded to calls.
- Provided support to police officers.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Investigated illegal or suspicious activities, and reported findings to the appropriate senior personnel.
- Supported scene under investigation by securing perimeters, collecting evidence, interviewing witnesses and documenting statements.
January 2007 - January 2010
Sales/Merchandising Associate & Freight HandlerKohl's Department Stores, Inc | City , STATE
Sales/Merchandising Associate & Freight HandlerKohl's Department Stores, Inc | City , STATE
- Communicated and coordinated planogram execution with store management.
- Configured and arranged up-to-date advertising/marketing displays, and creatively placed merchandise on counters or tables to promote visibility and sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Printed labels and tags for merchandise.
- Displayed appropriate signage for products and sales promotions.
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Resume Overview
School Attended
- University Of Phoenix
Job Titles Held:
- Merchandise/Front End Supervisor
- Public Safety Officer
- Sales/Merchandising Associate & Freight Handler
Degrees
- Associate of Arts | Information Technology
