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Merchandise Coordinator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Talented Merchandise coordinator with strong background in Retail. Passionate about sales, customer relationship management and merchandising. Strategically increase profitability with enhanced displays and appealing ensembles.

Skills
  • Merchandising knowledge
  • Retail loss prevention
  • Fashion brand promotions
  • Retail merchandising expertise
  • Outgoing personality
Experience
09/2018 to Current
Merchandise Coordinator Bevmo Holdings Llc Laguna Niguel, CA,
  • Trained new employees on customer service and quality assurance standards.
  • Designed sales floor according to newest and most-sold products.
  • Monitored various product markets and made orders and pricing accordingly.
  • Checked products for quality and accurate pricing.
  • Communicated with customers about store offerings, including policies, restrictions and refund policies.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
06/2014 to 09/2018
Selling Specialist Samsonite Salt Lake City, UT,
  • Conversed with customers to understand intended product applications, identifying and suggesting additional merchandise complementing customer selections.
  • Created dynamic of mutual understanding with customers, engaging through questions and appropriate comments and recommendations based on responses.
  • Implemented sales techniques to guide customers towards product selections most beneficial for intended uses and store profitability.
  • Responded to customer inquiries regarding company policies, addressing concerns over product quality or services offered by competitors.
  • Conferred with supervisors to receive suggestions for improvement upon personal performance, identifying areas for improvement and setting personal sales goals.
  • Met sales goals for products subject to special promotions, emphasizing special offers in interactions with customers and keeping records of promotional sales.
  • Greeted customers entering store, offering to help with general questions and calling appropriate coworkers to assist with needs from other departments.
  • Operated register point-of-sale interface to enter customer orders into computer system, creating comprehensive record of transaction details and processing payment.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Processed purchases using POS systems to complete cash and credit card transactions.
  • Replenished product stock to maintain appropriate levels and meet expected sales demands.
06/2012 to 05/2014
Sales Associate Hand & Stone Porter Ranch, CA,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Assisted customers by finding needed sized items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Offered product and service consultations and employed upselling techniques.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education and Training
Expected in
: Fashion Marketing
New York City College of Technology of The City University of New York - Brooklyn, NY
GPA:
Expected in 06/2012
High School Diploma:
High School of Fashion Industries - New York, NY,
GPA:

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Resume Overview

School Attended
  • New York City College of Technology of The City University of New York
  • High School of Fashion Industries
Job Titles Held:
  • Merchandise Coordinator
  • Selling Specialist
  • Sales Associate
Degrees
  • Some College (No Degree)
  • High School Diploma