Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Talented merchandise coordinator well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Offering 23 -year background marketing products within stores to maximize product profitability. Well-organized and creative Merchandising professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands. Retail Merchandiser focused on creating value for customers and product longevity for retail manufacturers. Reinforces client brands through effective advertising while staying aware of potential growth opportunities. Reliable and upbeat merchandise coordinator successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Skills
  • Payment processing
  • Price tagging and shelf labeling
  • 23 years in purchasing
  • Retail sales professional
  • Customer service
  • Reliable and punctual
  • Merchandising operations
  • Planning and Coordination
  • Safety audits
  • Implementing policies
  • Developing training programs
  • Meeting oversight and participation
  • Training program development
Work History
05/2014 to Current Merchandise Coordinator Do It Best Corp | Sacramento, CA,
  • Supervised departmental employees.
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Supplied daily support to buyer and assistant buyer.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
  • Organized store merchandise racks by size, style and color.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Verified products appeared at correct locations in proper quantities.
  • Educated employees on new merchandise during seasonal workshops.
05/2014 to 07/2017 Merchandise Cast Member Qurate Retail Group Inc. | Roswell, GA,
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Supplied daily support to buyer and assistant buyer.
  • Unloaded arriving product stock and moved to store display areas.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
07/1997 to 05/2014 Customer Service Supervisor Hannaford Bros. Co | City, STATE,
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Supervised and guided new employees on [Task] and responded quickly to questions, which improved understanding of job responsibilities.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Capitalized on $[Amount] in customer up-sell opportunities resulting in [Number]% increased revenues.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Education
Expected in 06/2000 High School Diploma | Central High School , Manchester, NH, GPA:

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Resume Overview

School Attended

  • Central High School

Job Titles Held:

  • Merchandise Coordinator
  • Merchandise Cast Member
  • Customer Service Supervisor

Degrees

  • High School Diploma

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