Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Skills
  • Social perceptiveness
  • Multi-tasking strength
  • Exceptional customer service
  • Professional demeanor
  • Problem-solving skills
  • Cash Handling
Work History
10/2021 to Current Bookseller Half Price Books, Records, Magazines, Inc. | Saint Louis, MO,
  • Connect with 40+ customers a day ensuring great customer service to find the product they need
  • While working on the assigned tasks, I go around fixing the area I'm working in every 30 minutes
  • Manage the customer service desk, cash register, and assigned tasks multiple times per shift
  • Answer the phone, take customer orders and have them pay over the phone, and curbside pickup
  • Reserve books for customers and make sure all of their information is correct
  • Making sure every customer in the store has been asked if they need help
  • Call over a walkie-talkie or overhead when desk or register needs help so all customers are satisfied
  • Manage the romance section, shortlist titles and know what is on the floor to make sure there is no unnecessary backstock
09/2019 to 03/2020 Merchandise Coordinator Do It Best Corp | Woodburn, OR,
  • Provided effective training to new merchandising employees and supervised departmental employees.
  • Answered customer questions, both in store and on the company phone, regarding store merchandise, department information and pricing.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Memorized register functions and handled transactions efficiently.
  • Successfully resolved conflict resulting in customer satisfaction 100% of the time.
  • Greeted new and returning customers which built relationships resulting in customer loyalty
04/2019 to 08/2019 Store Associate Allied Global Services | Saint Charles, MO,
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized clothing and accessories that customers had returned to the fitting room desk.
  • Maintained high customer readiness standards by delivering a clean, neat and easy-to-shop store environment.
  • Offered help to customers and brought alternative sizes.
03/2019 to 06/2019 Retail Sales Associate Granite City Electric Supply | Albany, NY,
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits, and suggested items to match needs.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Managed efficient cash register operations, including scanning items, processing payments/returns and issuing receipts to more than 30+ customers a day.
  • Developed strong rapport with customers and created a positive impression of the business.
  • Scrubbed and sanitized toilets and trash cans to maintain a healthy environment.
06/2018 to 10/2018 Retail Sales Associate Granite City Electric Supply | Billerica, MA,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Achieved perfect attendance and on-time record.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used POS system to manually enter store sales and process payments and refunds.
Education
Expected in High School Diploma | Atlantic Cape Community College, Mays Landing, NJ GPA:

Attended In 2019-2020

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Resume Overview

School Attended

  • Atlantic Cape Community College

Job Titles Held:

  • Bookseller
  • Merchandise Coordinator
  • Store Associate
  • Retail Sales Associate
  • Retail Sales Associate

Degrees

  • High School Diploma

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