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Professional Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Skills
Social perceptiveness
Multi-tasking strength
Exceptional customer service
Professional demeanor
Problem-solving skills
Cash Handling
Work History
10/2021 to CurrentBooksellerHalf Price Books, Records, Magazines, Inc. | Saint Louis, MO,
Connect with 40+ customers a day ensuring great customer service to find the product they need
While working on the assigned tasks, I go around fixing the area I'm working in every 30 minutes
Manage the customer service desk, cash register, and assigned tasks multiple times per shift
Answer the phone, take customer orders and have them pay over the phone, and curbside pickup
Reserve books for customers and make sure all of their information is correct
Making sure every customer in the store has been asked if they need help
Call over a walkie-talkie or overhead when desk or register needs help so all customers are satisfied
Manage the romance section, shortlist titles and know what is on the floor to make sure there is no unnecessary backstock
09/2019 to 03/2020Merchandise CoordinatorDo It Best Corp | Woodburn, OR,
Provided effective training to new merchandising employees and supervised departmental employees.
Answered customer questions, both in store and on the company phone, regarding store merchandise, department information and pricing.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Conferred with store managers to obtain information about customer needs and preferences.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Memorized register functions and handled transactions efficiently.
Successfully resolved conflict resulting in customer satisfaction 100% of the time.
Greeted new and returning customers which built relationships resulting in customer loyalty
04/2019 to 08/2019Store AssociateAllied Global Services | Saint Charles, MO,
Approached browsing customers to initiate conversations to determine buying preferences.
Supported loss prevention goals by monitoring shopper behavior.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Greeted customers, helped locate merchandise and suggested suitable options.
Organized clothing and accessories that customers had returned to the fitting room desk.
Maintained high customer readiness standards by delivering a clean, neat and easy-to-shop store environment.
Offered help to customers and brought alternative sizes.
03/2019 to 06/2019Retail Sales AssociateGranite City Electric Supply | Albany, NY,
Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits, and suggested items to match needs.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Managed efficient cash register operations, including scanning items, processing payments/returns and issuing receipts to more than 30+ customers a day.
Developed strong rapport with customers and created a positive impression of the business.
Scrubbed and sanitized toilets and trash cans to maintain a healthy environment.
06/2018 to 10/2018Retail Sales AssociateGranite City Electric Supply | Billerica, MA,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Achieved perfect attendance and on-time record.
Worked closely with shift manager to solve problems and handle customer concerns.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Used POS system to manually enter store sales and process payments and refunds.
Education
Expected in High School Diploma | Atlantic Cape Community College, Mays Landing, NJGPA:
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