Skilled manager with strong communication and liaison abilities, seeking customer service representative position where managerial, organizational, and conflict resolution skill will further enable the empowerment of staff and employer.
Excellent Attention to Detail
Strong Problem Solver
Seasoned Sales Person
Strong Interpersonal Skills
Dedicated Team Player
Human Resources Management
Men's Fragrance Counter Manager 06/2003
to 03/2006 Nordstrom – Brea
Executed booking and sales goal for exclusive bi-annual fragrance festivals.
In-Service product tutorials for new men's fragrances and grooming products for staff members and customers in a comprehensive and straight forward manner.
Established positive rapport with all vendors which in turn strengthen brand support for fragrance events and on counter support.
Kept management informed by reviewing and analyzing special reports; summarizing information;and identifying trends.
Outside Sales Consultant 03/2006
to 06/2007 Maly's – Inland Empire
Served as a liaison representing four prestigious hair care lines for 300 salons and day spas in Southern California.
Established positive rapport and expanded relationships with stylists and salon owners by regular salon visits, reliable customer service, and honest industry business counsel.
Developed and executed marketing strategies to increase various salon services and retail.
Presented product and education classes in a concise and persuasive manner to various clients in order to acquire and grow customer base.
Cosmetic Counter Manager 11/2008
to 12/2010 Nordstrom – Riverside
Established and executed style events by booking makeup consultation appointments to create awareness of new product launches.
In-Service product knowledge and hands-on tutorials in makeup and skincare application in a practical and user-friendly manner for all clientele.
Responsible for all visual merchandising, hygiene, inventory and stock replenishment issues for assigned cosmetic line.
Communicated regularly with upper management and line executives regarding operational issues, sales goals, and customer concerns.
Established positive rapport and expanded relationships with clientele by providing terrific customer service, and showing legitimate concern for their makeup and skincare inquiries.
Team Lead 08/2012
to 03/2014 Teavana – Riverside
Trained all new team members by Teavana's Sales Process to achieve hourly personal goal per day to obtain sales bonus by months end in a genuine and constructive training manner.
Operations lead in charge of store's daily visual maintenance including product restock, store hygiene and weekly promotion floor setups.
Responsible for customer concerns involving customer service, merchandise, and the handling of all product returns by Teavana's return policy.
Delivered product knowledge and tutorial that are comprehensive and straight forward for customers to feel confident with their purchases.
Office Manager 03/2014
to Current The Joint – Redlands
Maintains office staff by recruiting, selecting, orienting, and training employees by the The Joint standard and procedures.
Keeps management informed by reviewing and analyzing special reports; summarizing information; and identifying trends in business.
Maintains patients accounts involving billing of memberships and medical records.
Establish positive rapport and expand relationships with patients by providing terrific customer service, and showing legitimate concern for patient's chiropractic needs.
Bachelor of Arts: Communications 2001California State San Bernardino -