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members account management clerk i resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
Members Account Management Clerk who effectively serves as the first point of contact for employee-related issues. Adept at successfully solving complex problems. Skilled in problem solving and maintaining accuracy. Possesses an insatiable drive to achieve and exceed goals. Qualified [Job Title] with [Number] years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over [number] years retail experience in a fast-paced, team-based environment. Patient and empathetic [Job Title] with extensive background in conflict resolution and customer care. Desires a [Job Title] role. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
  • Account reconciliation
  • Advanced computer proficiency (both PC and Mac)
  • Expertise in invoice and payment transactions
  • Strong client relations
  • Professional and mature
  • Dedicated team player
  • Accounting familiarity
  • Insurance eligibility
  • MS Windows proficient
  • Creative problem solver
  • Quick learner
  • Shipping and receiving professional
  • Flexible
  • Maintains confidentiality
  • Independent worker
  • Works well under pressure
  • Advanced Excel spreadsheet functions
  • Word processing
  • Accurate and detailed
Work History
Member's Account Management Clerk I, 02/2007 to 05/2014
Lithia MotorsFort Lauderdale, FL, Philippines
  • Assist walk-in & telephone inquiry.
  • Prepare record of payments/computation of amount due upon request of member, health counselors and agency secretary.
  • Verify/Analyze record of payment and prepare necessary adjustment upon the approval (reversal/crediting/suspense).
  • Receive and encode the request for plan termination
  • Process and compute plan termination value.
  • Call up member/branches with lacking requirements.
  • Maintained 100% accuracy in calculating discounts, interest and commissions.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Contractual Clerk, 05/2005 to 03/2007
Caritas Health Shield, IncCity, STATE, Philippines

  • Greeted customers entering the office to ascertain what each customer wanted or needed.
  • Described product to clients and accurately explained details and care of health plan.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Asked open-ended questions to assess client needs.
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
Office Clerk/Cashier, 04/2001 to 09/2003
Panaderia De IloiloCity, STATE, Philippines
  • Prepare company's payroll.
  • Prepare and remit all taxes to BIR, SSS and other government offices.
  • Prepare and maintain all required account records and documents.
  • Collect payment form and issue corresponding receipts to customers due and demandable accounts according to accounts receivable summary from the bookkeeper.
  • Observe proper filing of all documents involved in business transactions.

  • Replenished supplies, bags and other materials at each cash wrap.
  • Learned, referenced and applied product knowledge information.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Dedicated to continuously improving sales abilities and product knowledge.
LFS Data Encoder, 02/2001 to 03/2001
National Statistics Office Region VICity, STATE, Philippines
  • Encode all the data entry in LFS system by each family designated codes.
  • Print the data entered for.
  • correction.
  • Check the data's of LFS for verification.
  • Print the verified data and file on the towns.
  • Entered numerical data into databases in a timely and accurate manner.
  • Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Added new material to file records and created new records.
  • Reviewed and updated client correspondence files and scheduling database.
Sales Clerk/ Cashier, 05/1995 to 10/2000
Panaderia De IloiloCity, STATE, Philippines
  • Received phone call order by the customer.
  • Received all incoming stocks.
  • Maintain proper filing of.
  • stocks.
  • Conduct monthly pre-counting of stocks.
  • Direct and supervise receiving and delivery of stocks.
  • Prepare the balance information of the stocks to be submitted to the manager.
  • Developed and maintained long-term relationships with policyholders and small business entities.
  • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
  • Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.
  • Organized company files and creating support system to decrease workload and increase productivity of account managers.
  • Maintained and organized a customer database of over 600 clients nationwide.
Utility Winding Operator, Current to Current
Litton Mills, IncCity, STATE, Philippines
  • June 15 up to November 20, 2004.
  • Operate the Winding Machine.
  • Receive yarn from the ring frame area.
  • Prepare the designated yarn for.
  • winding.
  • Wind the corresponding yarn to cone.
  • Maintain the cleanliness of the machine.
  • Assisted machine operators with finished pieces.
  • Maintained necessary level of communications between shifts.
  • Responsible for achieving production requirements.
  • Set up and verified the functionality of safety equipment.
  • Stacked and transported all overstock to storage areas.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
Education
Bachelor of Science: Information Management, Expected in 2001 to Iloilo College of Business and Computer - Iloilo City,
GPA:
Information Management
Six-month Caregiver Course: Nursing Assistant, Expected in 2003 to Sta. Luisa North Learrning Center - Iloilo City,
GPA:
Office Management Training: , Expected in to Iloilo College of Business and Computer - Iloilo City,
GPA:
Comprehensive Training Course in Emergency Care and Disaster Preparedness: , Expected in to Sta. Luisa North Learning Center - Iloilo City,
GPA:
: , Expected in to Asilo de Molo, Inc - Iloilo City,
GPA:
48 Hours on the job training
: , Expected in to SPED- Integrated School for Exceptional Children - Iloilo City,
GPA:
: , Expected in to Roger's Trading - Iloilo City,
GPA:
Leadership Awardees Sta. Luisa North Learning Center
Certifications
  • Computer Training Certificate
  • Creative Problem Solving
  • Advanced Cardiac Life Support (ACLS) Certification [year to present]
  • Home Health Aid Certified (HHA)
  • Certified Nurses Aide
  • First Aid Certification
,
Skills
  • Basic computer knowledge
  • Strong customer service orientation
  • Problem solver
  • Written and verbal communication skills
  • Committed to team success
  • Advanced Excel spreadsheet functions
  • Professional and mature
  • Flexible
  • Maintains confidentiality
  • Independent worker
  • Works well under pressure
  • Insurance eligibility
  • Word processing
  • Advanced Excel spreadsheet functions
  • Accurate and detailed

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Resume Overview

School Attended

  • Iloilo College of Business and Computer
  • Sta. Luisa North Learrning Center
  • Iloilo College of Business and Computer
  • Sta. Luisa North Learning Center
  • Asilo de Molo, Inc
  • SPED- Integrated School for Exceptional Children
  • Roger's Trading

Job Titles Held:

  • Member's Account Management Clerk I
  • Contractual Clerk
  • Office Clerk/Cashier
  • LFS Data Encoder
  • Sales Clerk/ Cashier
  • Utility Winding Operator

Degrees

  • Bachelor of Science
  • Six-month Caregiver Course
  • Office Management Training
  • Comprehensive Training Course in Emergency Care and Disaster Preparedness

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