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member speciality manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Recruitment and hiring
  • Relationship building
  • Communication
  • Active listening
  • Team building
  • Team management
  • Reliable & trustworthy
  • Analytical
  • Customer service
  • Organization
  • Sanitation
  • Training
Experience
03/2017 to 01/2023
Member Speciality Manager Hibbett Sports, Inc. Camden, SC,
  • Ensured membership growth by building relationships with Members; making business visits; and training and scheduling associates. Supervised 100+ associates in Member Services area, Accounting, Membership/Marketing, Tire & Battery, Pharmacy, Optical, & Fuel Operations. Worked as part of the management team to ensure all opening and closing procedures are followed to ensure a smooth transition from day to night operations. Provided supervision and development opportunities for hourly associates in assigned areas by hiring, training, mentoring, assigning duties, evaluating performance, ensuring diversity awareness, and provided recognition. Ensured compliance with applicable company policies and procedures as well as local, state, and federal laws regulations. Held hourly associates accountable by analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintains quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans. Managed the financial performance of assigned area by creating budgets for sales, expenses, and wages; monitoring club indexing and ensured budgeted numbers were achieved. Increased and promoted quality of the Member experience and Member engagement by ensuring appropriate service levels were fulfilled. Modeled, enforced, and provided guidance to associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues were successfully resolved. Oversaw & enforced the execution of food safety standards, cold chain compliance, & food merchandise quality. Modeled compliance with company policies and procedures and supported the company mission, values, and standards of ethics and integrity.
09/2007 to 03/2017
Market Technology Manager Walmart/Sam's Club City, STATE,
  • Responsible for the day to day operations and merchandising of Mobile Connection Centers, Consumer Electronics and Entertainment departments, Photo Centers, Home Office, Furnishings and Fashions departments, and Financial Services locations in 24 facilities. Communicated, implemented, and executed corporate direction; Provided input & executive decision on HR personnel choices; Taught, trained, and educated associates on product knowledge and technology; Promoted customer centered performance by all management and associates; Developed and implemented strategy to increase market share, sales, and profit; Monitored and managed inventory levels responsible to ensure procedures were in place and being executed to protect company assets, and to be complaint with all applicable laws and regulations; Managed confidential information and documentation as required by company policies and local, state, and federal regulations; Participant in developing Market level and Store level budgets; Analyzed and interpreted monthly Market level and Store level profit and loss statements; Provided support and guidance to associates and management; Resolved customer concerns; Market champion for implementation, training, and execution of new inventory management system; Market champion for sustainability; Taught, trained, and monitored recycling efforts in all stores; Promoted environmental friendly practices with associates, and coordinated with community organizations.
03/1993 to 09/2007
Store Manager Walmart City, STATE,

Responsible for total store day to day operations with sales exceeding $100 million annually. Drove facility sales by ensuring effective merchandise presentation, including accurate & competitive pricing, proper signing, in-stock and inventory levels. Budgeted and forecasted sales. Accessed economic trends and community needs. Modeled, enforced, and provided direction and guidance for 300+ associates and managers on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards; Ensured compliance with company policies and procedures by holding associates and management accountable; Analyzed and interpreted reports; Implemented and monitored asset

protection and safety controls; Maintained quality assurance standards; Oversaw safety and operational reviews; Developed and implemented action plans to correct deficiencies; Provided direction and guidance on executing company programs and strategic initiatives; Provided supervision and development opportunities for associates and management by hiring, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness; Drove the financial performance of the facility by ensuring sales and profit goals are achieved, including assisting with leading the management team in controlling expenses to ensure they are indexed to sales; Developed and implemented plans to correct any deficiencies in financial performance in the facility; Oversaw the creation of budgets; and analyzed economic trends along with community needs for budget forecasting initiated, directed, and participated in community outreach programs; Encouraged and supported associates and managers in serving as good members of the community; Upheld the company's Open Door Policy by meeting with associates and listened to concerns, researched issues, reviewed company policies and procedures, and provided resolutions to associates.

Education and Training
Expected in 06/1999 to to
MBA: Business Administration
Troy University - Troy, AL
GPA:
Expected in 06/1995 to to
BBA: Accounting
Troy University - Troy, AL
GPA:
Certifications

Certified Food Safety Manager

National Registry of Food Safety Professionals

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Resume Overview

School Attended

  • Troy University
  • Troy University

Job Titles Held:

  • Member Speciality Manager
  • Market Technology Manager
  • Store Manager

Degrees

  • MBA
  • BBA

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