member specialist resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Ambitious, reliable, knowledgeable caregiver, and provider of friendly customer service to clients, family, and fellow professionals. I am seeking a new career within any field of work, so that I may utilize my skills correctly and greater them with years of experience and advancement. While in this profession I will be providing ultimately outstanding services to my clients.
Skills
Account management
Membership renewals
Customer support
In-store support
Technologically savvy
Direct sales
Product organization
Credit card payment processing
Customer relations
Patient care / Safety
Customer Service Skills
HIPAA Regulations
Medical Terminology
Organization and cleanliness
Teamwork
Communication
Problem-Solving Skills
Cashier Skills
Technology Experience
Gas Station Experience
General Supervisor Experience
Experience
06/2020 to 07/2021Member SpecialistGreat Lakes Credit Union | Crystal Lake, IL,
Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns.
Zoning the perimeters.
Arranging and organizing merchandise.
Identifying shrink and damages.
Providing member service by maintaining the self-checkout area.
Resolving member issues and concerns.
Promoting Sam's Club products and services, providing guidance and support to members regarding self-service technology.
Processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
Attending/Supervising the gas station while also cleaning the pumps, replacing receipt paper, and evaluating the area for no accidents.
Kept member service area clean and neat with well-stocked supplies and fliers.
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
02/2020 to 06/2020Certified Nursing AssistantBuckner International | Beaumont, TX,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, sClaired-living areas and nursing stations.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Used mobility devices to transport patients.
Documented activities and recorded information in Computer system.
03/2018 to 02/2020HostChef Point Restaurant & Bar | Watauga, TX,
Providing care to customers, while making sure they are completely satisfied in every need.
Lifting heavy objects and placing them in the stockroom.
Retail experience with a cash drawer.
Making sure that my area is the cleanest and most sanitized.
Greeted guests and gathered information to seat groups or place on waitlist.
Accommodated guests with children and special needs to promote comfortable dining experience.
Answered telephone to provide dining information and take party reservations.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Notified server after seating parties in section to facilitate prompt service.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Monitored dining area to assess server capacity and estimate wait times.
12/2017 to 12/2017CNA StudentLifepoint Hospitals | Warrenton, VA,
Completed 15-20 hours of volunteer time at Twin Oaks as a CNA.
Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
Recognized and reported abnormalities or changes in patients' health status to nursing staff.
Organized games and other activities to engage clients and offer mental stimulation.
Delivered personal nursing assistance in pre- and post-operative situations.
Education and Training
Expected in 05/2019 to to High School Diploma | Mary G Montgomery High School, Mobile, AL, GPA:
Expected in 12/2018 to to Certification/License | HealthcareT.L. Faulkner Tech-Voch , Mobile, AL, GPA:
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