Member Specialist resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
My life experience throughout the foster care system has made me realize the value in my community while managing multiple tasks. I have developed a deep commitment to being of service to those around me in all diverse backgrounds.
Skills
Staff education and training
Complaint resolution
Money handling abilities
Multi-line phone talent
Sales expertise
Order fulfillment
Recordkeeping strengths
Report preparation
POS systems expert
Service recommendations
Conflict Resolution
Professional telephone demeanor
Sorting and labeling
Staff Management
Scheduling
Bookkeeping
Work History
08/2020 to CurrentMember SpecialistGreat Lakes Credit Union | Waukegan, IL,
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Educated customers on promotions to enhance sales.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Greeted customers, helped locate merchandise and suggested suitable options.
Engaged customers in social conversations to create pleasant and easy shopping experience.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Worked flexible hours; night, weekend, and holiday shifts.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Used coordination and planning skills to achieve results according to schedule.
Developed and maintained courteous and effective working relationships.
Served customers in a friendly, efficient manner following outlined steps of service.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Assisted customers by answering questions and fulfilling requests.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Completed training and worked effectively under high-pressure client services environments.
Regularly exceeded daily sales and product add-on quotas.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
11/2019 to 07/2020ServerBridge Senior Living | Huntsville, AL,
Greeted and maintained relationships with regular customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
Maintained high level of customer service through friendly and polite demeanor.
07/2018 to 06/2019Shift LeadAce Hardware | Terre Haute, IN,
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Maintained safe working environment by observing safety procedures, policies and regulations.
Responded to and resolved customer questions and concerns.
Completed store opening and closing procedures, including setting up registers and checking products.
Helped store management meet standards of service and quality in daily operations.
Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Alerted customers to upcoming sales events and promotions.
Enforced company policies and regulations with employees.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Education
Expected in 05/2022Bachelor Of Social Science | Social WorkColorado State University, Fort Collins, COGPA:
Expected in 05/2018High School Diploma | Prep Academy , Denver, CO, GPA:
Accomplishments
Nominated and selected as the Keynote Speaker for Denver Public Schools Achievement Gala in 2018.
Was one of the few selected as a recipient of the 2018 Bridge Scholarship, a partnership award specifically at Colorado State University.
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