Member Specialist Resume Example
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MEMBER SPECIALIST
Professional Summary
My life experience throughout the foster care system has made me realize the value in my community while managing multiple tasks. I have developed a deep commitment to being of service to those around me in all diverse backgrounds.
Skills
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Work History
08/2020 - CurrentMember Specialist | Great Lakes Credit Union - Waukegan , IL
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Educated customers on promotions to enhance sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Assisted customers by answering questions and fulfilling requests.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Completed training and worked effectively under high-pressure client services environments.
- Regularly exceeded daily sales and product add-on quotas.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
11/2019 - 07/2020Server | Bridge Senior Living - Huntsville , AL
- Greeted and maintained relationships with regular customers.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification to enforce age regulations for alcoholic beverages.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
07/2018 - 06/2019Shift Lead | Ace Hardware - Terre Haute , IN
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Helped store management meet standards of service and quality in daily operations.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Alerted customers to upcoming sales events and promotions.
- Enforced company policies and regulations with employees.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Prepared beverages and filled food orders for customers.
- Greeted and maintained relationships with regular customers.
Education
Expected in 05/2022Colorado State University, City, StateBachelor Of Social Science: Social Work
05/2018Prep Academy , CityHigh School Diploma :
Accomplishments
Nominated and selected as the Keynote Speaker for Denver Public Schools Achievement Gala in 2018.
Was one of the few selected as a recipient of the 2018 Bridge Scholarship, a partnership award specifically at Colorado State University.
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Resume Strength
- Word choice
- Measurable results
- Strong summary
Resume Overview
School Attended
- Colorado State University
- Prep Academy
Job Titles Held:
- Member Specialist
- Server
- Shift Lead
Degrees
- Bachelor Of Social Science : Social Work
High School Diploma :
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