Member Specialist resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

My life experience throughout the foster care system has made me realize the value in my community while managing multiple tasks. I have developed a deep commitment to being of service to those around me in all diverse backgrounds.

  • Staff education and training
  • Complaint resolution
  • Money handling abilities
  • Multi-line phone talent
  • Sales expertise
  • Order fulfillment
  • Recordkeeping strengths
  • Report preparation
  • POS systems expert
  • Service recommendations
  • Conflict Resolution
  • Professional telephone demeanor
  • Sorting and labeling
  • Staff Management
  • Scheduling
  • Bookkeeping
Work History
08/2020 to Current Member Specialist Great Lakes Credit Union | Waukegan, IL,
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Educated customers on promotions to enhance sales.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used coordination and planning skills to achieve results according to schedule.
  • Developed and maintained courteous and effective working relationships.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Completed training and worked effectively under high-pressure client services environments.
  • Regularly exceeded daily sales and product add-on quotas.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
11/2019 to 07/2020 Server Bridge Senior Living | Huntsville, AL,
  • Greeted and maintained relationships with regular customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
  • Maintained high level of customer service through friendly and polite demeanor.
07/2018 to 06/2019 Shift Lead Ace Hardware | Terre Haute, IN,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Helped store management meet standards of service and quality in daily operations.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Alerted customers to upcoming sales events and promotions.
  • Enforced company policies and regulations with employees.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
Expected in 05/2022 Bachelor Of Social Science | Social Work Colorado State University, Fort Collins, CO GPA:
Expected in 05/2018 High School Diploma | Prep Academy , Denver, CO, GPA:

    Nominated and selected as the Keynote Speaker for Denver Public Schools Achievement Gala in 2018.

    Was one of the few selected as a recipient of the 2018 Bridge Scholarship, a partnership award specifically at Colorado State University.

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Resume Overview

School Attended

  • Colorado State University
  • Prep Academy

Job Titles Held:

  • Member Specialist
  • Server
  • Shift Lead


  • Bachelor Of Social Science
  • High School Diploma

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