Member Services Specialist Resume Example
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MEMBER SERVICES SPECIALIST
Summary
Pursuing a Property Manager Assistant with a great attention to detail and true integrity. An excellent team player with the ability to ensure long-term profitability in the property management industry. I am a hardworking customer service professional accustomed to fast-paced work environment. I am quick to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.
Skills
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Experience
04/2019 - CurrentMember Services SpecialistDow Chemical Employees' Credit Union | Midland , MI
- Tracked customer calls and emails and documented records using Salesforce.
- Daily use of Word, Outlook, and Excel
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
- Daily administrative tasks, including filing, scanning, answering phones and emails.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries.
- Partnered up with Wells Fargo to open up Bank Accounts for Troops.
- Ensured all banking records and client information remained confidential
- Follow strict rules, and processes for the Bank Accounts
- Created and maintained spreadsheets and developed administrative and logistical reports.
06/2015 - 09/2019Part Time Pool Property ManagerGeneral Electric | Long Beach , CA
- Managed day-to-day operations.
- Managed routine maintenance and emergency response services provided by contractors and vendors.
- Provided excellent customer service so members are feeling happy and welcome
- Managed all day-to-day activities
- Made sure the pool, bathroom, and cabana is clean and tidy
- Handled resident complaints and expedited all maintenance requests.
- Conducted pool tours for potential members and answered any questions.
- Planned and hosted pool meetings to recruit more members.
- Passed out keys to all new members
- Handled the bookings for parties at the pool
- Organized all payments, and deposited the into the pool bank account.
03/2014 - 04/2019Lead Sales SpecialistNordstrom | City , STATE
- Breast Prosthesis Certified.
- HIPAA Trained
- Working closely with Breast Cancer Survivors.
- Working with insurance companies on a daily basis.
- Developed close relationships with customers and presented promotions that increased sales and profit.
- Met with current customers on frequent basis to check on satisfaction and propose new offerings.
- Ensured effective customer communication to maintain customer satisfaction and loyalty.
- Drove business development by cultivating strong customer relationships and executing benefit-oriented sales presentations to generate revenue.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Managed order process for new and existing customers.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Supported end-users by responding quickly to phone messages and following up on complaints
- Trained current and new employees on additional job positions to maintain coverage of roles at all times.
- Coached new team members on job tasks and performance strategies.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Utilized Word and Excel to document sales, and to track our numbers.
06/2013 - 03/2014Preschool SecretaryEarly Horizons | City , STATE
- Maintained office safety by checking in visitors, updating logs and issuing temporary passes.
- Greeting children and parents on a daily basis.
- Maintained office supplies by checking stocks and placing orders.
- Responded to telephone and email inquiries from clients and delivered information to inform and educate callers.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Monitored students in class, hallways and outside play area to supervise, enforce rules and support lead teacher.
- Distributed classroom materials and supplies such as pencils, paper and art materials.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
- Assisted teachers in preparing healthy snacks to all preschooler's.
Education and Training
06/2013High School Diploma
Fremont High School | City, State
Fremont High School | City, State
07/2020Associate of Arts: Social And Behavioral Studies
De Anza College | City, State
De Anza College | City, State
References
Kasarah Sepulveda
Kasarah.sepulveda21@gmail.com
Cammy Tran
cammytran72@yahoo.com
Carly Hill
gocheetahcarly@gmail.com
Rachael Litzinger
rachael.litzinger@gmail.com
Stephanie Delgado
stephaniensepulveda@gmail.com
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Resume Overview
School Attended
- Fremont High School
- De Anza College
Job Titles Held:
- Member Services Specialist
- Part Time Pool Property Manager
- Lead Sales Specialist
- Preschool Secretary
Degrees
- 06/2013 High School Diploma
07/2020 Associate of Arts : Social And Behavioral Studies
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