LiveCareer-Resume

member services specialist resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Pursuing a Property Manager Assistant with a great attention to detail and true integrity. An excellent team player with the ability to ensure long-term profitability in the property management industry. I am a hardworking customer service professional accustomed to fast-paced work environment. I am quick to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.

Skills
  • Experience in PC and Apple
  • Amazing customer relationships
  • Excel spreadsheets
  • Proficient in Salesforce
  • Work orders
  • Recordkeeping and bookkeeping
  • Faxing documents
  • Tracking documents
  • Organized
  • Managing office supplies
  • Directing visitors
  • Faxing, scanning, and office experience
  • Data entry
  • Sensitive material handling
  • Scheduling and calendar management
  • Administrative experience
  • Ability to work in a group or independently
Education and Training
Fremont High School Sunnyvale, CA Expected in 06/2013 High School Diploma : - GPA :
De Anza College Cupertino, CA Expected in 07/2020 Associate of Arts : Social And Behavioral Studies - GPA :
Experience
Dow Chemical Employees'™ Credit Union - Member Services Specialist
Midland, MI, 03/2019 - Current
  • Tracked customer calls and emails and documented records using Salesforce.
  • Daily use of Word, Outlook, and Excel
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Daily administrative tasks, including filing, scanning, answering phones and emails.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries.
  • Partnered up with Wells Fargo to open up Bank Accounts for Troops.
  • Ensured all banking records and client information remained confidential
  • Follow strict rules, and processes for the Bank Accounts
  • Created and maintained spreadsheets and developed administrative and logistical reports.
General Electric - Part Time Pool Property Manager
Long Beach, CA, 06/2015 - 09/2019
  • Managed day-to-day operations.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Provided excellent customer service so members are feeling happy and welcome
  • Managed all day-to-day activities
  • Made sure the pool, bathroom, and cabana is clean and tidy
  • Handled resident complaints and expedited all maintenance requests.
  • Conducted pool tours for potential members and answered any questions.
  • Planned and hosted pool meetings to recruit more members.
  • Passed out keys to all new members
  • Handled the bookings for parties at the pool
  • Organized all payments, and deposited the into the pool bank account.
Nordstrom - Lead Sales Specialist
City, STATE, 03/2014 - 04/2019
  • Breast Prosthesis Certified.
  • HIPAA Trained
  • Working closely with Breast Cancer Survivors.
  • Working with insurance companies on a daily basis.
  • Developed close relationships with customers and presented promotions that increased sales and profit.
  • Met with current customers on frequent basis to check on satisfaction and propose new offerings.
  • Ensured effective customer communication to maintain customer satisfaction and loyalty.
  • Drove business development by cultivating strong customer relationships and executing benefit-oriented sales presentations to generate revenue.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Managed order process for new and existing customers.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Trained current and new employees on additional job positions to maintain coverage of roles at all times.
  • Coached new team members on job tasks and performance strategies.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Utilized Word and Excel to document sales, and to track our numbers.
Early Horizons - Preschool Secretary
City, STATE, 06/2013 - 03/2014
  • Maintained office safety by checking in visitors, updating logs and issuing temporary passes.
  • Greeting children and parents on a daily basis.
  • Maintained office supplies by checking stocks and placing orders.
  • Responded to telephone and email inquiries from clients and delivered information to inform and educate callers.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Monitored students in class, hallways and outside play area to supervise, enforce rules and support lead teacher.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Assisted teachers in preparing healthy snacks to all preschooler's.

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Resume Overview

School Attended

  • Fremont High School
  • De Anza College

Job Titles Held:

  • Member Services Specialist
  • Part Time Pool Property Manager
  • Lead Sales Specialist
  • Preschool Secretary

Degrees

  • High School Diploma
  • Associate of Arts

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