member services specialist resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Hardworking, detail-oriented retail management professional with a strong merchandising background of over nine years. Versed in all aspects of running a store with a high level of creativity, energy, and ambition.

  • ·Understanding creative progression
  • ·Leadership and risk-taking
  • ·Self-motivating
  • ·Business-oriented decision making ·
  • Attentive to detail and informative
  • ·Networking effectively·
  • ·Establishing community relations
  • Sales knowledge, merchandising, and retailing
01/2015 to 04/2015 Member Services Specialist Dow Chemical Employees'™ Credit Union | Midland, MI,
  • Provided support for CAO/VP of Membership in managing operation work flow for the membership department.
  • Maintained detailed administrative and procedural processes to improve accuracy using the RAMCO system.
  • Communicated with members via phone, email and in person to obtain payments on current and new accounts.
  • Supported incoming and outgoing calls in regards to membership, SUPRA, and education classes.
  • Received and screened internal and external communications, including email and fax.
  • Updated previous member accounts and contact information on a daily basis.
  • Handled in-person SUPRA key and lockbox application inquiries.
  • Coordinated new member orientation processes and prepared information/marketing material packets.
01/2015 to 02/2015 Sponsorship & Activation Assistant/Public Relations Intern Captsone | North Mankato, MN,
  • Assisted in managing event sponsorship, vendor activation, and ticketing issues for the Miami Beach Centennial.
  • Collaborated with marketing and event planning teams to promote main Centennial event: Hard Rock Rising.
  • Worked effectively in a heavily fast paced environment to include press conferences, summits and VIP events.
  • Compiled comprehensive lists of possible event and suite sponsors as well as developed vendor form packet.
  • Planned and negotiated vendor activations, including prices, times, dates, and location.
  • Delivered exceptional service by greeting and serving sponsors and vendors in a timely, friendly manner.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests at all events.
  • Established and maintained cooperative relationships with community and sponsorship representatives.
01/2015 to 02/2015 Graphic Design Intern ARS Communications & Marketing | City, STATE,
  • Worked alongside the entire development team in an energetic and creative environment.
  • Collaborated with Creative Director to complete projects on tight deadlines.
  • Contributed ideas and thoughts during strategic and conceptual brainstorming sessions of assignments.
  • Prioritized graphic workload and effectively coordinated multiple projects.
  • Adhered to all client corporate brand guidelines when preparing graphic materials.
  • Prepared layouts and assignments in compliance with established design standards.
  • Designed unique print infographic sheet materials for client: Visser Custom Closets.
  • Created an e-mail newsletter and concept mock-up web landing page for client: TV Venezuela.
05/2005 to 09/2014 Assistant Manager of Merchandise Gap Inc | City, STATE,
  • Analyzed marketing information and company directive and translated it into strategic plans.
  • Researched current trends and past business performance using online systems and available reports.
  • Reorganized and flexed the front of house and back of house to meet company standards and demands.
  • Produced compelling visual displays to make the store experience interactive and engaging.
  • Established and maintained proper high traffic sections, resulting in increased sales and budget.
  • Led sales rallies with team members to establish sales and customer retention goals.
  • Directed and supervised employees engaged in sales, inventory-taking and product knowledge.
  • Evaluated daily customer satisfaction metrics and key performance indicators.
05/2005 to 08/2005 Creative Director Intern Zubi Advertising | City, STATE,
  • Collaborated with a team of designers to prioritize and effectively coordinate multiple projects.
  • Analyzed client requirements, created a business plan and drove strategy development.
  • Contributed ideas during strategic and conceptual brainstorming sessions.
  • Designed and created unique marketing mediums, including advertisements, radio/tv spots, and logo designs.
  • Researched market competitors and industry trends to identify potential new products and services.
  • Built relationships with key industry insiders and learned the different facets of each department.
  • Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.
  • Presented a full multimedia, bilingual campaign for the client: Mercury Mariner.
Expected in 2005 to to Bachelor of Science | Communication Florida International University, Miami, FL GPA:

Major in advertising with specialization in public relations; minor in entrepreneurship; coursework in the Honors College; Student Ambassador to the University's President; Student Government Association representative; recipient of the Multicultural Programs and Services Scholar Award; recipient of the Kiwanis Club Scholarship

Technical Skills

Microsoft Office proficient; Adobe Photoshop and Illustrator educated


Member of the Fraternity of Phi Gamma Delta; served on cabinet and represented Fraternity in all deliberations and decisions regarding major aspects of Greek life development while on campus.

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Resume Overview

School Attended

  • Florida International University

Job Titles Held:

  • Member Services Specialist
  • Sponsorship & Activation Assistant/Public Relations Intern
  • Graphic Design Intern
  • Assistant Manager of Merchandise
  • Creative Director Intern


  • Bachelor of Science

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