LiveCareer-Resume

member services specialist resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction. Outgoing [Job Title] with [Number] years of experience in [Type] customer service. Skilled at closing sales, answering questions quickly and handling [Type] issues professionally. Trained in [Software] use with extensive knowledge of [Area of expertise].

Skills
  • System implementation
  • High-energy attitude
  • Quality assurance controls
  • Employee coaching
  • Call Center Operations
  • In-store support
  • Inbound and Outbound Calling
  • Technologically savvy
  • Microsoft Office expertise
  • Credit card payment processing
Experience
09/2015 to Current
Member Services Specialist Access Development Salt Lake City, UT,
  • Maintained high levels of professionalism as well as product knowledge across providers of [Product or Service].
  • Utilized wide range of technical systems and company equipment to optimize operations and workflow.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about product lines and services offered by company.
  • Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Excelled in exceeding daily credit card application goals.
09/2001 to 09/2011
Customer Service Associate Ace Hardware Montesano, WA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Consulted with customers regarding needs and addressed concerns.
09/1967 to 10/1988
Office, Payrole, Dispatch Verizon City, STATE,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office inventory and placed new supply orders.
  • Reviewed files and records to obtain information and respond to requests.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Used judgment and initiative in handling confidential matters and requests.
Education and Training
Expected in 06/1959
High School Diploma:
William Fleming High School - Roanoke Va,
GPA:

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Resume Overview

School Attended

  • William Fleming High School

Job Titles Held:

  • Member Services Specialist
  • Customer Service Associate
  • Office, Payrole, Dispatch

Degrees

  • High School Diploma

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