Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dedicated and focused Paralegal/Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
Meticulous attention to detail
Microsoft Office proficiency
Professional and mature
Time management
Excellent communication skills
Mail management
Meeting planning
Certified Legal Office Assistant
Critical thinker
Spreadsheet management
Accomplishments
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing specific required figures and client track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members’ information.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Process Improvement
Oversaw implementation of new phone system which resulted in more cost-effective service.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Reporting
Maintained status reports to provide management with updated information for client projects.
Training
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Research
Investigated and analyzed client complaints to identify and resolve issues.
Handled and processed confidential client information.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Designed electronic file systems and maintained electronic and paper files.
Planned meetings and prepared conference rooms.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and screened a high volume of internal and external communications, including email and mail.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Worked under strict deadlines.
Guaranteed positive customer experiences and resolved all customer complaints.
Verified that information in the computer system was up-to-date and accurate.
Compiled statistical information for special reports.
Identified and resolved system and account issues.
Interpreted and relayed legal information in a clear format for clients.
Corresponded daily with clients, and attorneys.
Acted as liaison between clients, and attorneys.
Coordinated and scheduled meetings and telephone conferences.
Oversaw the development and launch of new phone system.
Identified inefficiencies and made recommendations for process improvements.
2011 to 03/2012Receptionist & Administrative AssistantConvergent | Atlanta, GA,
My primary responsibility was to answer incoming calls and direct them accordingly; however, I performed other reception and administrative tasks.
These tasks included:.
Dial-in all Conference Room meetings that require a Go-To meeting conference call
Relayed phone messages via email
Tracked all employees' whereabouts
Managed the Conference Room calendar
Distributed all incoming company faxes
Logged the daily deposit
Logged daily call volume
Sorted and distributed incoming mail
Intercept and assist clients who come into the office to make a payment or have a coverage inquiry
Assisted field agents by drafting and modifying Employer Proposal Agreements
Managed all incoming, outgoing, and returned mail for the company
Handled all shipping for corporate office
Acted as personal assistant to field services agents
01/2006 to 03/2012Server & Corporate TrainerOutback Steak House | City, STATE,
Interacted with customers from various backgrounds
Memorized food/drink menu and weekly-promotional specials
Defusing hostile situations and patrons
Excellent multitasking: serving multiple tables at once, keeping track of multiple checks, and ensuring correct food/drink orders are delivered
Knowledge of Microsoft and Aloha register systems
Created and maintained professional and lasting relationships with clientèle
Trained new personnel in accordance to Outback protocols
Possessed knowledge of current liquor laws and valid identification protocols
Possessed the ability to sell liquor, food, and a fun experience
03/2005 to 03/2006Payment ProcessorInternational Marketing Association | City, STATE,
Answered customer calls and took payments for products
Authorized credit card payments
Confirmed payment and input orders into database to be distributed
Provided excellent customer service during purchases and product inquiries
Logged closed orders for closing department
Provided moral and administrative support to telemarketers in closing department.
Education
Expected in 2013Certified Identity Theft Risk Management Specialist | Institute of Consumer Financial Education, Virginia Beach, VAGPA:
Expected in 2012Paralegal Certification | Old Dominion University, Virginia Beach, VAGPA:
Expected in 2000General Education Degree (G.E.D | Kempsville High School, Virginia Beach, VAGPA: In my junior year of high school my parents moved from New York to Virginia Beach; consequently, most of my credits did not transfer so I elected to complete my G.E.D. in lieu of a high school diploma.
Expected in 2017Associate of Applied Science | General StudiesTidewater Community College, Virginia Beach, VAGPA:
Skills
Superior organizational skills, with a disciplined approach to documentation, ability to produce high quality work under deadlines, self-motivated with a drive to meet any challenge that is thrown my way, heavy filing, scanning, and data entry skills, advanced problem-solving, provide comprehensive and confidential administrative and analytical support
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School Attended
Institute of Consumer Financial Education
Old Dominion University
Kempsville High School
Tidewater Community College
Job Titles Held:
Member Services Representative/Certified Paralegal & Reception Supervisor
