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Member Services Representative/Certified Paralegal & Reception Supervisor Resume Example

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MEMBER SERVICES REPRESENTATIVE/CERTIFIED PARALEGAL & RECEPTION SUPERVISOR
Summary

Dedicated and focused Paralegal/Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights
  • Meticulous attention to detail
  • Microsoft Office proficiency
  • Professional and mature
  • Time management
  • Excellent communication skills
  • Mail management
  • Meeting planning
  • Certified Legal Office Assistant
  • Critical thinker
  • Spreadsheet management
Accomplishments

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing specific required figures and client track records.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Process Improvement 

  • Oversaw implementation of new phone system which resulted in more cost-effective service.

Customer Service 

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration 

  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting 

  • Maintained status reports to provide management with updated information for client projects.

Training 

  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Research 

  • Investigated and analyzed client complaints to identify and resolve issues.
Experience
Member Services Representative/Certified Paralegal & Reception Supervisor
April 2012 to October 2015Legal Resources, Inc - Virginia Beach, VA
  • Handled and processed confidential client information.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Designed electronic file systems and maintained electronic and paper files.
  • Planned meetings and prepared conference rooms.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Worked under strict deadlines.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Verified that information in the computer system was up-to-date and accurate.
  • Compiled statistical information for special reports.
  • Identified and resolved system and account issues.
  • Interpreted and relayed legal information in a clear format for clients.
  • Corresponded daily with clients, and attorneys.
  • Acted as liaison between clients, and attorneys.
  • Coordinated and scheduled meetings and telephone conferences.
  • Oversaw the development and launch of new phone system.
  • Identified inefficiencies and made recommendations for process improvements.
Receptionist & Administrative Assistant
January 2011 to April 2012Legal Resources, Inc - Virginia Beach, VA
  • My primary responsibility was to answer incoming calls and direct them accordingly; however, I performed other reception and administrative tasks.
  • These tasks included:.
  • Dial-in all Conference Room meetings that require a Go-To meeting conference call
  • Relayed phone messages via email
  • Tracked all employees' whereabouts
  • Managed the Conference Room calendar
  • Distributed all incoming company faxes
  • Logged the daily deposit
  • Logged daily call volume
  • Sorted and distributed incoming mail
  • Intercept and assist clients who come into the office to make a payment or have a coverage inquiry
  • Assisted field agents by drafting and modifying Employer Proposal Agreements
  • Managed all incoming, outgoing, and returned mail for the company
  • Handled all shipping for corporate office
  • Acted as personal assistant to field services agents
Server & Corporate Trainer
February 2006 to April 2012Outback Steak House - Virginia Beach, VA
  • Interacted with customers from various backgrounds
  • Memorized food/drink menu and weekly-promotional specials
  • Defusing hostile situations and patrons
  • Excellent multitasking: serving multiple tables at once, keeping track of multiple checks, and ensuring correct food/drink orders are delivered
  • Knowledge of Microsoft and Aloha register systems
  • Created and maintained professional and lasting relationships with clientèle
  • Trained new personnel in accordance to Outback protocols
  • Possessed knowledge of current liquor laws and valid identification protocols
  • Possessed the ability to sell liquor, food, and a fun experience
Payment Processor
April 2005 to April 2006International Marketing Association - Virginia Beach, VA
  • Answered customer calls and took payments for products
  • Authorized credit card payments
  • Confirmed payment and input orders into database to be distributed
  • Provided excellent customer service during purchases and product inquiries
  • Logged closed orders for closing department
  • Provided moral and administrative support to telemarketers in closing department.
Education
Certified Identity Theft Risk Management Specialist : 2013Institute of Consumer Financial Education - Virginia Beach, VA
Paralegal Certification : 2012Old Dominion University - Virginia Beach, VA
General Education Degree (G.E.D : 2000Kempsville High School - Virginia Beach, VAIn my junior year of high school my parents moved from New York to Virginia Beach; consequently, most of my credits did not transfer so I elected to complete my G.E.D. in lieu of a high school diploma.
Associate of Applied Science : General Studies, 2017Tidewater Community College - Virginia Beach, VA, 23462
Skills

Superior organizational skills, with a disciplined approach to documentation, ability to produce high quality work under deadlines, self-motivated with a drive to meet any challenge that is thrown my way, heavy filing, scanning, and data entry skills, advanced problem-solving, provide comprehensive and confidential administrative and analytical support

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Resume Overview

Companies Worked For:

  • Legal Resources, Inc
  • Outback Steak House
  • International Marketing Association

School Attended

  • Institute of Consumer Financial Education
  • Old Dominion University
  • Kempsville High School
  • Tidewater Community College

Job Titles Held:

  • Member Services Representative/Certified Paralegal & Reception Supervisor
  • Receptionist & Administrative Assistant
  • Server & Corporate Trainer
  • Payment Processor

Degrees

  • Certified Identity Theft Risk Management Specialist : 2013
    Paralegal Certification : 2012
    General Education Degree (G.E.D : 2000
    Associate of Applied Science : General Studies , 2017