Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
To obtain a position that will allow me to utilize over ten years of corporate office experience in an energetic and fast paced environment.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Member Services Representative, to
Apollo Medical Holdings, Inc.Monterey Park, CA,
  • MSRB).
  • Fully addressed, and properly directed all telephone, electronic, mailed, or in person inquiries from MSERS members and related individuals to proper personnel.
  • Competently functioned as part of MSRB Call Center.
  • Maintained working knowledge of each department within MSRB.
  • Developed ability to understand and explain to members the procedures of each department related to applicable transactions.
  • Provided support and assistance to the various departments within the MSRB.
  • When appropriate, directed members to related agencies for assistance such as the Massachusetts Group Insurance Commission, United States Social Security Administration, local retirement systems.
  • Developed firsthand proficiency with On Base ECM (document scanning) System and demonstrate ability to integrate with daily responsibilities.
  • Properly greet and assist members visiting MSRB offices for counseling services.
  • Assisted with accurate and timely distribution or response to all incoming mail and e-mail as appropriate.
  • Adhered to and enforced Treasury and MSRB policies.
  • Assisted when needed to additional duties that were assigned by the Manager and or Director.
  • Participated and assisted in special projects and training as needed.
  • Assisted with Biannual Benefit Verification Certification of Retirees.
  • Generated Verification of Income for retirees to supply to Housing, Banks and personal files as needed.
  • Assisted Retirees with MassHealth and Fuel Assistance paperwork to provide correct income verification, start and end dates of employment, and yearly COLA update.
Receptionist Administration and Finance, 12/2012 to Current
  • Greeted, assisted, and directed guests, workers, visitors, and the general public.
  • Acted as an administrative point of contact for all Treasury employees.
  • Perform special duties and tasks as requested from the Budget Manager and Chief Financial Officer.
  • Answered all incoming calls and handle caller’s inquiries.
  • Reviewed all Unpaid Check Fund claims and submit for payment in the state MMARS accounting system.
  • Handled all accounts payable payments for the Treasury during a co-worker’s leave of absence.
  • Worked with outside vendors as well as Cash Management staff to ensure accurate EFT vendor set up in the MMARS accounting system.
  • Submitted all service requests for building maintenance and loading dock request through the Bureau of State Office Buildings.
  • Updated and maintained telephone, fax, and provider lists, as well as mailing labels.
  • Responsible for maintaining office supply inventory for the entire office.
  • Performed regular filing of accounts payable documents.
  • Scheduled all 12th Floor Conference Room meetings including the monthly Lottery Board Meetings.
  • Handled any necessary IT service requests for Conference Room meetings as well as maintain order at the front desk during any “Public” board meetings.
  • Hands-on experience with State Agency Pulled Checks requirements and tracking.
  • Scanned documents and claim forms for Unclaimed Property.
  • Sorted and Filed Stock and Mutual Fund statements for the Director of Finance of Unclaimed Property.
Administrative Assistant II/Finance Clerk/ Switchboard, 11/2005 to 10/2011
  • Prepared, reviewed, coded, and entered employee expense data and Respondent payments, cut and distributed checks.
  • Reconciled 401(k) funds when necessary and prepared and maintained various expense related Excel spreadsheets.
  • Other non-essential duties may be assigned.
  • Created and maintained Business and Finance filing system.
  • Oversaw and assisted in prioritizing courier pick-ups and deliveries.
  • Scheduled conference rooms and aided various departments when needed.
  • Responsible for Accounts Receivable generalist functions.
  • Printed daily financial reports.
  • Performed data entry of merchandise billing and of cash receipts.
  • Accurately applied payments to customer accounts.
  • Prepared and scheduled Month-End G/L entries and reconciliations.
  • Reconciled bank statements and accomplished timely bank transfers and wires.
  • Greeted and accommodated clients and staff daily.
  • Operated multi-line phone system in screening and directing all incoming calls.
  • Administratively assisted various company department.
  • Constructed and modified spreadsheets and mailing catalogues.
  • Organized and activated company meetings, conferences, and yearly holiday party.
  • Responsible for data entry and ordering of office supplies and machine maintenance.
360 Hour Intensive Course Microsoft Office Certificate: , Expected in April 2002
Insight Computer Training Center - Brighton, MA
: Business Administration, Expected in April 1990
Mt Ida College - Newton, MA
High School Diploma: , Expected in May 1989
Mount Saint Joseph Academy - Brighton, MA

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Resume Overview

School Attended

  • Insight Computer Training Center
  • Mt Ida College
  • Mount Saint Joseph Academy

Job Titles Held:

  • Member Services Representative
  • Receptionist Administration and Finance
  • Administrative Assistant II/Finance Clerk/ Switchboard


  • 360 Hour Intensive Course Microsoft Office Certificate
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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