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Customer Service Expert MS Office "Power User" Adept Written/Verbal Communicator
Dedicated and focused Customer Service representative and previous Supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Adept at managing multiple projects with ease using expert time management methods.
Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.Energetic with 6 years experience in high-level support roles. Organized and professional.
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Increased office organization by developing more efficient filing system and customer database protocols.Coordinated all department functions for team of 16 employees.
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
- Implemented Health Care reform laws and changes.
- Educated myself on a daily basis with company changes and updates.
- Demonstrated proficiency in telephone within a high-volume environment.
- Calmed upset and irate customers.
- Researched and rapidly solved problems and build member trust to prevent the loss of memberships.
- Specialize in company's five star rated Medicare department.
- Fully trained in all of Kaiser Permanente healthcare plan types, polices, and procedures.
- Successfully completed six weeks of intense classroom environment training, to provide excellent service to our members.
- Utilize several company systems on daily basis to assist members.
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
- Demonstrated proficiency in telephone and front-desk reception within a high-volume environment.
- Calmed upset and irate customers.
- Researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
- Performs ongoing operational tasks for professional unit, as needed.
- Assist in the tracking of department budget, makes recommendations based on data collected toward payroll and non-payroll and other related budgetary requirements.
- Completed route reports for drivers.
- Establishes working relationships and serves as liaison with vendors.
- Assigned projects to appropriate staff in the absence of department supervisor/manager.
- Completed mandatory compliance reports for all outgoing trucks.
- Acts as a liaison between management, other departments, and subordinates.
- Contributes to and supports department projects.
- Collects all related information from team members and managers.
- Assists manager/supervisor in researching, compiling and creating reports from databases and spreadsheets for management reports.
- Coordinate the management of ordering office supplies within the department.
- Coordinate and oversee the function and activities of support staff to ensure tasks are completed in an efficient and timely manner.
- Communicated with city contractors regarding proof of insurance.
- Assists in the development of policies and procedures and monitors adherence Assists in providing on going staff development.
- Implements and monitors departmental policies and procedures which support the organization's goals and business objectives and ensures they are met.
- Instructs staff on current and new work flows.
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolved customer issues with expediency.
- Met weekly sales goals while keeping product info up to date.
- Created new client profiles and provided beneficial company products.
- Completed daily and weekly reports in a timely manner.
- Responsible for handling Retention of legal confidential customer documents.
- Responsible for completing accurate transactions and balancing a cash box and atm daily.
- Greeted customers in a friendly manner daily.
- Admitted Patients into residence, discharged patients from the home provided great service for patient and family.
- Ensures projects are completed on schedule following established procedures and schedules.
- Facilitates communication between related departments and own department.
- Filed Paperwork, answered phones daily in a professional caring manner.
- Retained confidential medical records, Completed files for each individual patient.
- Responsible for maintaining data quality and quantity through regular audits.
- Set up appointments and assisted nurses when needed.
- Handled all accounts and billing information for the company.
- Provides work direction and guidance including coaching, professional development and training.
- Monitors issued disciplines to ensure appropriateness and timeliness.
- Creates schedules to be copied, distributed and revised.
- Interviews, trains, evaluate and disciplines clerical/production staff.
- Determines whether time off can be granted depending upon ability to replace and department guidelines.
- Ensures projects are completed on schedule following established procedures and schedules.
- Authorizes and offers overtime as instructed by Department Administrator as necessary for the efficiency of business operations.
- Performs ongoing operational tasks for professional unit, as needed.
- Coordinate and oversee the function and activities of support staff to ensure tasks are completed in an efficient and timely manner.
The University of Phoenix Ontario CA Campus - ,
Business Management concentration in Human Resource.
Administration, atm, attention to detail, billing, budget, business operations, clerical, coaching, compliance reports, client, customer service, databases, delivery, direction, drivers, insurance, legal, Monitors, ordering office supplies, payroll, policies, development of policies, quality, reception, researching, sales, spreadsheets, staff development, supervisor, team-player, telephone, phones
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Resume Overview
School Attended
- The University of Phoenix Ontario CA Campus
Job Titles Held:
- Member Services Representative
- Member services Representative
- Administrative Services Supervisor
- Bank Associate
- Medical Boarding home/Supervisor
Degrees
- Bachelor of Science
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