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Member Services Rep Resume Example

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MEMBER SERVICES REP
Career Overview
Responsible and customer -focused sales associate/ cashier who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. I'm friendly and outgoing and I provide outstanding customer service. I am professional skilled in achieving sales targets in high-end merchandise environments. I pride myself on having excellent customer service, communication and listening skills in everyday life not just on the job. I'm a leader with a positive attitude and that is how I approach situations. I'm good at multi-tasking and can get anything done in a reasonable time. I'm energetic and full of life, I love to learn and I love to grow. I can bring leadership, happiness, and flexibility to any job because I believe in doing whatever I can to make the customer happy and to make the company I work for shine. Im a Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert


  • Adaptive team player
  • Fashion knowledge
  • Markdown/promotional procedures
  • Store maintenance ability
  • Inventory control familiarity
  • Customer service expert
Accomplishments
Customer Assistance
  • Worked with company systems such as diligently completed all assigned tasks, working overtime as needed.

Customer Service

    • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.



Work Experience
Member Services Rep, 06/2014 to CurrentOptum Rx - Call Center － Orlando, Florida
  • Maintain a clear understanding of each member's pharmacy benefits Maintain a clear understanding of what the client is expecting Being able to speak clearly and with confidence Maintain basic typing skills Provide excellent customer service as well as valid information Solve and investigate every situation regarding the members concern and execute the proper action.
  • Maintain great relationship with management to assist me when it's needed Maintained 98% Quality goal per Optum RX Requirements Be adaptable to change Assisting the team in troubleshooting problems Assist pharmacies or PA Reps in resolving a variety of daily processing obstacles/escalated issues.
  • Maintain basic understanding of the phone system to ensure good performance.
Cashier, 03/2013 to 06/2013Camille La Vie － Orlando, Florida
  • Prevented store losses using awareness, attention to detail and integrity.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Contacted other store locations to determine merchandise availability.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
  • Contributed to team success by exceeding team sales goals.Maintained a positive and friendly attitude.
Cashier, 07/2010 to 07/2013Justice － Orlando, Florida
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Contacted other store locations to determine merchandise availability.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
  • Contributed to team success by exceeding team sales goals Maintained a positive and friendly attitude.
  • ​
Cashier, 04/2009 to 07/2013Auntie Annes - international road － Orlando, Florida
  • Greeted the customers, making them feel welcomed and valuable Help prepare the food; and serve it to the customers Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeatbusiness.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Cashier, 08/2007 to 04/2008Oshkosh B'Gosh － Orlando, Florida
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
  • Contributed to team success by meeting sales goal.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Recommended merchandise to customers based on their needs and preferences.
  • Greeted customers in a timely fashion while quickly determining their needs.
Educational Background
High School Diploma:General,2008Dr.Phillips High － orlando, florida, USA
Dr. Phillips High - 6500 turkey lake road
Continuing education in Psychology at Valencia College-West
Skills
basic, benefits, Cash register, Excellent communication, client, Customer service experience, excellent customer service, Dependable, Detail-oriented, fashion, Leadership, 98, organizing, phone system, policies, Quality, Fast learner, Sales experience, sales, troubleshooting, typing skills, Professional and friendly,Careful and active listener
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Resume Overview

Companies Worked For:

  • Optum Rx - Call Center
  • Camille La Vie
  • Justice
  • Auntie Annes - international road
  • Oshkosh B'Gosh

School Attended

  • Dr.Phillips High

Job Titles Held:

  • Member Services Rep
  • Cashier

Degrees

  • High School Diploma : General , 2008

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