member services i resume example with 10 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Dedicated and motivated to maintain customer satisfaction and contribute to company success. Superior hands-on techniques, detail/task oriented, and well organized and dependable with exceptional time management and flexibility skills.

  • Strong organizational skills
  • Efficient multi-tasker
  • Active listening skills
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Opening/closing procedures
  • Responsible and reliable
  • Clear-headed under pressure
  • CPR & First Aid Certified

Awarded "Outstanding Dependability" Award for the Mission Valley YMCA in April of 2015

Member Services I, 02/2014 - Current
Department Of Defense Corpus Christi, TX,
  • Responsible for assisting members with any questions or concerns regarding their accounts. Handling updates and organizing said accounts. Along with current members, responsibilities also lay with potential members by knowing and providing all current information about membership and all it provides; such as, various child, adult, and family programs; daily facility updates; organizational activities and events; as well as assistance options that are available. Work was focused on but not limited to: tours of the facilities; sales of programs and membership; filing and organization, phone calls to members with updates on their accounts or needed payment collections; as well as greeting and welcoming with warmness all who call or come into the facility.


  • Member Service Director - Chris Fisher: (512) 786 – 6677,
Dog Walker/Pet & House Sitter, 09/2011 - Current
Jubitz Vancouver, WA,
  • Currently responsible for two families of dog and cat owners. Walked large dogs and restrained physically strong or aggressive dogs. Experience in walking up to 3 dogs at a time, familiarizing myself with the separate needs of each individual dog. Prioritized animal safety and comfort at all times. Fed, bathed, and cared for animals regularly and made sure they had access to fresh water at all times while owners were away for the day or for extended periods of time. Stayed overnight for a week or more at a time caring for pets. Developed long-term relationships with clients and bonded with their animals through regular contact.


  • William Woods - owner of 6 year old Akita, Kohala and cat, Blaire: (858) 926-8917,
  • Mark Young - owner of an 8 year old German Shepard, Kayla and 5 year old German Shepard, Cisco: (760) 213-7800,
PR/Event Management/Administration Assistant, 06/2013 - 11/2013
Nonprofit Black Tie Executive Cigar Club City, STATE,
  • Responsible for growing as well as organizing the club's database by reaching out to various organizations to help in sponsorship efforts. Assisted administration with brainstorming of event ideas and themes, ordering of necessary materials for special events, executing said ideas on the day of the event, building online social media networks, as well as helping organize and play "hostess" at the club's grand monthly events.


  • Supervisor - Steven Riznyk: (858) 230-5469,
Administrative Assistant, 08/2012 - 06/2013
Treasure Trove City, STATE,
  • Responsible for contributing to sales and assisting clientèle with any questions or concerns. Worked as a cashier and receptionist, helped store owner with computer work such as typing up newsletters and responding to emails. Worked on organization of display cases and loss prevention, as well as inventory control. Assisted with organizing files and sales slips, as well as helping to effectively problem solve. Assisted during quarterly auctions by helping with the previewing of auction items and the closing out of customer purchases.


  • Store Manager - Martha Hill: (XXX) 857 – 2943
Customer Service Representative, 04/2011 - 07/2012
Fidelity Debt Solutions/Residential Law Center City, STATE,
  • Responsible for a large volume of incoming calls from both clients and creditors. Addressed their questions and concerns regarding the company or of their preexisting accounts. Assisted department manager with paperwork, data entry, copying/faxing, and organizing client files. Was responsible for keeping client records well organized and up to date, as well as helping answer various questions about the company's program that current and potential clientèle may have had.


  • Supervisor - Lisa Aaron: (XXX) 647-1248,
Diploma: , Expected in 2011
Cathedral Catholic High School - San Diego, CA
Status -
Associate of Applied Science: Communications, Expected in
San Diego City College - San Diego, CA
Status -

Transfer Program

  • Data Entry
  • Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Publisher
  • Google Docs
  • Social Media
  • Inventory Control
  • Loss Prevention
  • Sales
  • Event Planning
  • Pet Care

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Resume Overview

School Attended

  • Cathedral Catholic High School
  • San Diego City College

Job Titles Held:

  • Member Services I
  • Dog Walker/Pet & House Sitter
  • PR/Event Management/Administration Assistant
  • Administrative Assistant
  • Customer Service Representative


  • Diploma
  • Associate of Applied Science

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