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Member Services/Eligibilty Resume Example

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MEMBER SERVICES/ELIGIBILTY
Summary

Energetic individual with 20 + years experience in high-level executive support roles. Organized and professional. Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Strong problem solver
  • Resourceful
  • Strong interpersonal skills
Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.

Experience
07/2013 - 11/2015
Stern Visual - Miami, Florida Member Services/Eligibilty
  • Perform administrative and office support activities for multiple supervisors.
  • Assist customer with complaints (ex: broken glasses, have not received order...) Scheduling in-services via online interface Answer telephones inquiries from customers and optical offices regarding the status of units and other service issues Assist with new employee training Knowledgeable with Thesys system Maintains patient accounts by obtaining, recording, and updating personal and insurance information Claim entry, review, scanning Assist providers with authorizations, claim inquiries.
09/2010 - 07/2012
Hitech - Miami, Florida Administrative Assistant/Financial Aid Advisor
  • Perform administrative and office support activities for multiple supervisors.
  • Duties include fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing as well as composing correspondence/reports for manager's signature, processing replies on incoming requests and putting preliminary work in play.
  • Extensive software skills required, as well as Internet research abilities and strong communication skills.
  • Keep all financial records and student files complete and current Prepare monthly satisfactory progress reports for students, Implement franchise rules and regulations, Continue to work towards meeting all compliance requirements for NACCAS accreditation & DOE, Attend all franchise, accreditation, and state trainings, Market and provide information about the school to potential students Nery del Rio Resume page 2.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Created PowerPoint presentations used for business development.
  • Created weekly and monthly reports and presentations.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Received and distributed faxes and mail in a timely manner.
  • Received and screened a high volume of internal and external communications, including email and mail.
01/2006 - 03/2008
America First Home Lender - Miami, FL Office Manager/ Administrative Assistant
  • Performed administrative duties for executive management.
  • Responsibilities included screening calls, making travel and meeting arrangements, preparing reports and financial data, training and supervising other support staff, and customer relations.
  • Strong computer and Internet research skills were required.
  • Also called for flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
12/2000 - 12/2005
Mortgage Bank of Florida - Mia, f Sr. Loan Processor and Mortgage Broker
  • Verified, compiled, and typed application information for mortgage loans: Reviewed residential loan application file to verify that application data was complete and met establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment.
  • Recommended that loan not meeting standards be denied.
  • Called or wrote credit bureau and employer to verify accuracy of information.
  • Typed loan application forms, using computer.
  • Called specified companies to obtain property abstract, survey, and appraisal (when person assigned for this task was out).
  • Informed supervisors of discrepancies in title or survey.
  • Submitted mortgage loan application file for underwriting approval.
  • Typed and mailed approval and/or denial letters to applicants.
  • Submitted approved mortgage loan file to MORTGAGE LOAN CLOSER for settlement.
  • Recorded data on status of loans, including number of new applications and loans approved, canceled, or denied, using computer.
Education
1987
Currently attending Miami Dade College for Business Adm University of Miami - Miami, FL, USA Bachelor of Arts: Arts, Business Administration

Arts, Business Administration
March 2005
A Bright Future Mortgage Institute - Miami, FL, USA Mortgage Broker

This was a license course.
Languages

Bilingual English & Spanish, I am fluent in bother languages, read, write, speak.

Skills

Work independently,

Excellent communication skills

Strong organizational skills

Administrative Support

Answer Phones

Appointments/bookings

Billing

Calendars

Clerical

Client Relations

Computer

Coordinate Office Activities

Event planning assistant


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Resume Overview

Companies Worked For:

  • Stern Visual
  • Hitech
  • America First Home Lender
  • Mortgage Bank of Florida

School Attended

  • Currently attending Miami Dade College for Business Adm University of Miami
  • A Bright Future Mortgage Institute

Job Titles Held:

  • Member Services/Eligibilty
  • Administrative Assistant/Financial Aid Advisor
  • Office Manager/ Administrative Assistant
  • Sr. Loan Processor and Mortgage Broker

Degrees

  • Bachelor of Arts : Arts, Business Administration
    Mortgage Broker

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