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Member Services Resume Example

Resume Score: 80%

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Kimberly
Ryan
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Well-qualified advocate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate their insurance plans. Effective at operating within insurance regulations and department guidelines to manage telephone calls requests for assistance.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Order fulfillment
  • International sales support
  • Report preparation
  • Order Fulfillment
  • Receiving support
  • Creative problem solving
  • Medical terminology knowledge
  • Shipping procedures understanding
  • Complaint resolution
  • Sales expertise
  • Inbound and Outbound Calling
  • Strategic sales knowledge
  • Service standard compliance
  • Good listening skills
Education
Russell High SchoolRussell, KS05/2006High School Diploma
Hays Academy of Hair DesignHays, KS12/2007Cosmetology
Work History
Teleperformance- Member Services
Russell, KS11/2019 - Current
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Completed training and worked effectively under high-pressure client services environments.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
  • Researched and rapidly resolved client conflicts to maintain accounts.
  • Effectively communicated with customers about account changes, and upgrades.
  • Answered average of 30-40 calls per day, with addressing customer inquiries, solving problems and providing product information when needed.
Norwex- Consultant
Russell, KS07/2018 - Current
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Provided pricing information to customers regarding specific products.
  • Referred customers to various services by evaluating needs and providing recommendations.
Pampered Chef- Consultant
Russell, KS05/2016 - 06/2018
  • Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
  • Provided outstanding service to clients to maintain and extend relationship for future business opportunities.
Alco- Cashier
Russell, KS08/2003 - 04/2006
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Educated customers on promotions to enhance sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Teleperformance
  • Norwex
  • Pampered Chef
  • Alco

School Attended

  • Russell High School
  • Hays Academy of Hair Design

Job Titles Held:

  • Member Services
  • Consultant
  • Cashier

Degrees

  • High School Diploma
    Cosmetology

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