Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Seasoned business technology leader with 22+ years of experience and expertise in Voice, Video, Internet and Messaging. Detail-oriented and quality-driven professional versed in software development and technical implementation.
  • Manage the design, development, implementation and delivery of core T-Mobile products and services by leading groups consisting of members from Engineering, Corporate Strategy, Operations, Sales, Marketing & Care teams
  • Researched, Designed, as well as collaborated with the IoT team to create advanced data and communication services leveraging drones, AI, and MR/AR.
  • Autodidact that thrives on creating innovations with a passion for understanding and improving complex systems, or obsoleting complexity with elegant simplicity. Grounded practicality with unbound imagination.

Key Skills

  • Leading programs from inception to launch
  • Product lifecycle management & NPI
  • Telco and other standards: 3GPP, GSMA, ETSI, OMA, FAA Regulations (drones)
  • New Technology: Certificate Management Protocol | IPSEC | 4G | 5G | VxLTE | Virtualization | Cloud Native Network Function
  • Server, Software and other Languages: Golang, Python, Yaml, NoSQL, SQL, Couchbase, Cassandra, Elasticsearch (ELK) stack, REST API/ HTTP, Bash, vi/vim

Partner and Vendors

  • Network Vendors: Nokia, Ericsson, Mavenir, Alcatel-Lucent, Cisco
  • OEMs: Samsung, Apple, LG, Motorola, HTC, One Plus, Mitel, Poly, Sonim, CAT
  • Partners: Syniverse, Twilio, Amazon, Google, First Orion, Movius, Motorola, Cognyte, Bluescape

Key Recognition

  • Received several awards for PEAK (Arizona, California) and Winners Circle for designing and driving network infrastructure change to support network growth and evolution.
  • Sr. VP, Sr. Director, Director recognition awards, and numerous team recognition awards, for re-designing, planning and driving customer traffic migrations from vendors timeline proposal of 2+ years and completing it 1 and a half years.
  • Received the T-Mobilizer award, very limited employees are awarded this, its given to those who have proven their excellence, go beyond, drive and support within T-Mobile evolution.
  • 6 published patents resulting from inventions to enhance customer experience by, faster network recovery, increased reliability and device connectivity recognition & 4 pending patents, 2 which improve 911 messaging and voice services.
Member of Technical Staff Systems Engineering, 06/XXX9 - Current
Microsoft Corporation San Diego, CA,
  • Leading foray into new Enterprise communication portfolio in UCaaS & Healthcare/Banking domains
  • Program owner for T-Mobile’s Consumer & Enterprise communication Core Network and App integration (OTT & Web)
  • Responsible for all aspects of Product Ownership- Requirements gathering, feature & roadmap planning, Core Network, SaaS, UI/UX design, Performance, Operations and Customer Care.
  • Designed overall network and worked with cross functional teams with software development and network evolution to provide a new Enterprise Messaging Archive Customer base $1Million + in revenue, which opened up other enterprise opportunities in the government sector.
  • Raised the bar on innovation with creating 6+ patents around enterprise necessities, voice and video conference calls and bluetooth connectivity, to enhancements to remove any loss of data from voice, video, messaging, recordings and transcription.
  • Secured intellectual property for industry leading innovations before leading multiple vendors to developed the solutions.
Principal Design Engineer, 12/XXX0 - 06/XXX9
T-Mobile US Inc. City, STATE,
  • Collaborated with design, vendors and test development engineers to resolve product and process issues.
  • Documented and designed protocols, qualification documents, test plans and reports.
  • Triaged, diagnosed, and remediating engineering equipment and communication platforms.
  • Simplified complex specifications into logical design requirements for production.
  • Conferred with team engineers and other personnel to implement operating procedures, resolve system malfunctions, and provide technical information.
  • Established strong partnerships with stakeholders, including management staff and multiple vendors through active response and open communication.
  • Analyzed proof of concepts from different vendors, with our design requirements and recommended solutions to conflicts. Setting up new certification management system for all of T-Mobile for both network applications and client, different radio, mobile solutions for calling, messaging and traffic redesigns.
  • Promoted to Principle Engineer, 18 months after moving to Sr. Engineer
Sr. Engineer System Design , 06/2008 - 12/XXX0
T-Mobile US Inc. City, STATE,
  • Provide on call support for the Production applications.
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
  • Worked with different vendors, Mavenir, Mitel, Nokia, Alcatel-Lucent, Samson, Amdocs, Ericsson, understand their application languages and capabilities.
  • Troubleshot and performed tests to confirm product performance.
  • Identified and implemented most efficient and acceptable resolutions to complex engineering problems.
  • Mentored new engineering and production team members.
  • Fostered and maintained collaborative professional working relationship with project leadership team and client.
  • Led cross-functional design team to share overall end-to-end technology across departments to improve operational efficiency.
  • Coached and supervised work of different engineering teams, performance teams, capacity teams, to resolve an oversight of network capacity and traffic growth for voice and radio.
  • Devised and initiated engineering solutions to variety of project and design issues.
  • Created new integration methods that helped save the company, Multi-Millions of dollars during relocating ISUP (Integrated Services Digital Network) trunking within market locations.

Interested in reviewing further back of my work history please reach out to me to get the extended resume.

Education and Training
Associate of Applied Science: Telecommunications Management, Expected in 09/1998
Devry University - New Jersey,

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Resume Overview

School Attended

  • Devry University

Job Titles Held:

  • Member of Technical Staff Systems Engineering
  • Principal Design Engineer
  • Sr. Engineer System Design


  • Associate of Applied Science

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