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Member Engagement Specialist Resume Example

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MEMBER ENGAGEMENT SPECIALIST
Summary

Cheerful Employee with over 20 years of experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering personal information, supporting colleagues with information and appointments. Helps customers with routine and challenging needs while remaining professional.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Skills
  • Cash Handling
  • Professional and Friendly
  • Multi-tasking
  • Attention to detail
  • Benefits
  • Cash Handling
  • Cashier
  • Closing
  • Conflict resolution
  • Clients
  • Client
  • Customer service
  • Customer support
  • E-mail
  • Fax
  • Inventory control
  • Inventory
  • Listening
  • Merchandising
  • Mail
  • Multi-tasking
  • Policies
  • Problem solver
  • Quality
  • Team player
  • Telecommunication
  • Telephone
Experience
Member Engagement Specialist, Signify Health, September 2018-CurrentRapid City, SD
  • Answered up to 100 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Handled incoming calls with friendly and cheerful attitude for organization using Multi-line system.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and appointment information.
  • Completed connections between callers, departments and professionals.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
Customer Service Specialist, Ditech Financial LLC, April 2016-August 2018Rapid City, SD
  • Maintained up-to-date knowledge of Ditech policies regarding payments, account questions and transfers to appropriate departments.
  • Earned bonuses for multiple consecutive months for quality and adherence.
  • Developed highly empathetic client relationships and earned reputation for keeping the clients from being escalated due to complaints.
  • Resolved product issues and shared benefits of new technology.
  • Managed quality communication, customer support and product representation for each client.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved customer complaints.
  • Kept abreast of rapidly evolving technology.
  • Active listening skills • Seasoned in conflict resolution • Sharp problem solver • Courteous demeanor • Energetic work attitude • Large cash/check deposits expert • Store maintenance ability • Inventory control familiarity • Telephone inquiries specialist • Customer service expert • Invoice processing • Telecommunication skills • Adaptive team player • Visual merchandising proficiency • Opening/closing procedures.
Cashier / Floral Associate, Safeway, March 2014-June 2016Rapid City, SD
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Prepared and sold broad range of customized merchandise to individuals.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Promptly responded to general inquiries from members, staff, and clients.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved customer complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.
  • Processed merchandise returns and exchanges.
Education and Training
Animal Science, , National American University, Rapid CitySD
HS DiplomaGeneral Education, , Rushville High School, RushvilleNE
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Resume Overview

Companies Worked For:

  • Signify Health
  • Ditech Financial LLC
  • Safeway

School Attended

  • National American University
  • Rushville High School

Job Titles Held:

  • Member Engagement Specialist
  • Customer Service Specialist
  • Cashier / Floral Associate

Degrees

  • HS Diploma

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