Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview

I have worked in a customer service environment for over 3 years now. My current position at Sam's Club is the Member Champion, in the marketing department. My responsibilities include but are not limited to; Outstanding customer service, sales of membership upgrades and credit card sign ups, editing and revising membership discrepancies, out of the club marketing, training new membership associates, and supervising the membership desk. I have been with Sam's since 11/5/11 and am currently on my second promotion. I have a genuine desire to provide excellent customer service. Understanding that many difficult situations may arise, and handling them with the utmost of care and concern for the member is one of my daily personal priorities. I am very strong in conflict resolution and professionally extinguishing disruptive situations. I lead by example knowing that i can expect nothing from others that i myself would not do. If i am available, I am the first to reorganize, clean, restock shelves, help other departments in need of assistance, exc. I would not be where I am if it were not for the associates that make me better at what I do.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Markdown/promotional procedures
  • Store maintenance ability
  • Top sales performerAdaptive team player
  • Telecommunication skills
  • Customer service expert

  • Critical thinking
  • Creative problem solving
  • Data entry
  • Filing
  • Research
  • Service Orientation
  • Time Management
  • Writing
  • Computing skills
  • Opening/Closing Procedures

I have received a Positive Attitude Award, Marketer of the Month Award, Marketer of the Year Award and daily accolades from management regarding my personal performance.

Work Experience
10/2011 to Current
Member Champion Sam's Club City, STATE,

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Organized weekly sales reports for the sales department to track product success.

Trained many new employees as needed.

Created new processes and systems for increasing customer service satisfaction.

Earned “Top Seller” consistently for weekly numbers

Excelled in exceeding daily credit card application goals.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Achieved high sales percentage with consultative, value-focused customer service approach.

Cross-trained and provided back-up for other customer service representatives when needed.

Worked as a team member performing cashier duties, product assistance and cleaning.

Resolved product issues and shared benefits of new technology.

Expressed appreciation and invited members to return to the Club.

Assisted customers with store and product complaints.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Increased store sales by upselling merchandise.

Stocked and rotated inventory regularly.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Organized the store by returning all merchandise to its proper place.

Educational Background
Expected in 2013
Bachelor of Arts: Business Administration
San Francisco State University - San Francisco, CA

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