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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Certified Medical Administrative Specialist
  • BLS Certified
  • Time Management
  • Verbal and Written Communication
  • Organization and Time Management
  • Taking Client Histories
  • Appointment Scheduling
  • Customer Service
  • Problem-Solving
  • Data Entry Software
  • Administering Medications
  • CPR Certified
  • Medical Charting
  • Administrative Support
  • Critical Thinking
  • Detail-Oriented
  • Computer Savvy
  • Legal Compliance
  • Personable Nature
  • Office Management
  • Flexible Schedule
  • Insurance Authorizations
  • Staff Leadership
  • Employee Scheduling
  • Adaptable and Flexible
  • Inventory Management
  • EHR Software
  • Medical Coding
  • Patient Eligibility Requirements
  • Office Coordination
  • Data Entry
  • HIPAA Compliance
  • Computer Proficiency
  • CPT Coding
  • Collaboration and Teamwork
Experience
08/2021 to Current
Member Advocate Cvs Health Boston, MA,
  • Provided knowledgeable and compassionate service in response to patient questions and concerns.
  • Helped patients understand care, coverage and payment responsibilities and rights.
  • Managed database of patient information and frequently used computerized systems to track details.
  • Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed high-volume of inbound and outbound customer calls.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Implemented additional services to maintain exceptional client service ratings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Upheld privacy and security requirements for customer information.
08/2015 to 12/2022
Certified Clinical Medical Assistant Akai Comprehensive Pediatrics City, STATE,
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Recorded vital signs and medical history for 25-30 patients each shift.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Scheduled patient appointments to maintain workflows.
  • Maintained organized documentation and patient files.
  • Updated patient accounts and information daily.
  • Reached out to patients day before scheduled appointments to confirm times and instructions.
  • Verified insurance coverage, obtained preauthorizations and updated charts in electronic health records.
  • Confirmed patient information, collected copays and verified insurance.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Organized, distributed and replenished office supplies to keep department running efficiently.
02/2021 to 06/2021
Bar and Restaurant Manager Tipsy Turtle Eats And Drinks City, STATE,
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Restocked beer and liquor regularly and after special events.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Monitored patron alcohol consumption to encourage safety.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Prepared specialty drinks to support servers.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Poured wine, beer and cocktails for patrons.
  • Created signature beverages to increase revenue and patron loyalty.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Prepared new garnishes, juices and other perishables daily.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Received cash and card payments for balances owed.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Advertised, marketed and recommended drink options to guests.
  • Used POS system to input orders, create checks and issue receipts.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education and Training
Expected in 12/2014
Certified Clinical Medical Assistant: Medical Assisting
Western Technical College - El Paso, TX
GPA:
  • TEAMS Medical Club Member and Treasurer of the medical club
  • 3.7 GPA
Expected in 05/2002
High School Diploma:
Andress High School - El Paso, TX
GPA:
Certifications
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Clinical Medical Assistant (CCMA)
  • Certified phlebotomy tech
  • Certified EKG tech

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Resume Overview

School Attended

  • Western Technical College
  • Andress High School

Job Titles Held:

  • Member Advocate
  • Certified Clinical Medical Assistant
  • Bar and Restaurant Manager

Degrees

  • Certified Clinical Medical Assistant
  • High School Diploma

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