Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Certified Medical Administrative Specialist
  • BLS Certified
  • Time Management
  • Verbal and Written Communication
  • Organization and Time Management
  • Taking Client Histories
  • Appointment Scheduling
  • Customer Service
  • Problem-Solving
  • Data Entry Software
  • Administering Medications
  • CPR Certified
  • Medical Charting
  • Administrative Support
  • Critical Thinking
  • Detail-Oriented
  • Computer Savvy
  • Legal Compliance
  • Personable Nature
  • Office Management
  • Flexible Schedule
  • Insurance Authorizations
  • Staff Leadership
  • Employee Scheduling
  • Adaptable and Flexible
  • Inventory Management
  • EHR Software
  • Medical Coding
  • Patient Eligibility Requirements
  • Office Coordination
  • Data Entry
  • HIPAA Compliance
  • Computer Proficiency
  • CPT Coding
  • Collaboration and Teamwork
08/2021 to Current
Member Advocate Cvs Health Boston, MA,
  • Provided knowledgeable and compassionate service in response to patient questions and concerns.
  • Helped patients understand care, coverage and payment responsibilities and rights.
  • Managed database of patient information and frequently used computerized systems to track details.
  • Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed high-volume of inbound and outbound customer calls.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Implemented additional services to maintain exceptional client service ratings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Upheld privacy and security requirements for customer information.
08/2015 to 12/2022
Certified Clinical Medical Assistant Akai Comprehensive Pediatrics City, STATE,
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Recorded vital signs and medical history for 25-30 patients each shift.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Scheduled patient appointments to maintain workflows.
  • Maintained organized documentation and patient files.
  • Updated patient accounts and information daily.
  • Reached out to patients day before scheduled appointments to confirm times and instructions.
  • Verified insurance coverage, obtained preauthorizations and updated charts in electronic health records.
  • Confirmed patient information, collected copays and verified insurance.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Organized, distributed and replenished office supplies to keep department running efficiently.
02/2021 to 06/2021
Bar and Restaurant Manager Tipsy Turtle Eats And Drinks City, STATE,
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Restocked beer and liquor regularly and after special events.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Monitored patron alcohol consumption to encourage safety.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Prepared specialty drinks to support servers.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Poured wine, beer and cocktails for patrons.
  • Created signature beverages to increase revenue and patron loyalty.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Prepared new garnishes, juices and other perishables daily.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Received cash and card payments for balances owed.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Advertised, marketed and recommended drink options to guests.
  • Used POS system to input orders, create checks and issue receipts.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education and Training
Expected in 12/2014
Certified Clinical Medical Assistant: Medical Assisting
Western Technical College - El Paso, TX
  • TEAMS Medical Club Member and Treasurer of the medical club
  • 3.7 GPA
Expected in 05/2002
High School Diploma:
Andress High School - El Paso, TX
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Clinical Medical Assistant (CCMA)
  • Certified phlebotomy tech
  • Certified EKG tech

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • Western Technical College
  • Andress High School

Job Titles Held:

  • Member Advocate
  • Certified Clinical Medical Assistant
  • Bar and Restaurant Manager


  • Certified Clinical Medical Assistant
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: