Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enterprising Senior Executive Administrator with 25 years of experience. Expert in strategic planning and organization and providing comprehensive

and high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Detail-oriented administrative professional with superb people-skills and public relations experience. Goal-oriented toward meeting long-term goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and communication skills.

Skills
  • QuickBooks
  • GAAP Accounting Practices
  • Critical Thinking and Analysis
  • Financial Projections
  • Financial Statements
  • Business Operations Analysis
  • Payroll Auditing
  • High level Executive interaction
  • Excellent communications skills
  • Organization and Time Management
  • Verbal and Written Communication
  • Collection Calls
  • Microsoft Office
Education
American Airlines Travel Academy Fort Worth, TX, Expected in 06/1992 – – Certified Hospitality Program : Hospitality Administration And Management - GPA :
Grayson College Denison, Texas Expected in 06/1995 – – Associate of Applied Science : Business Management - GPA :
Certifications

Certified Pharmacy Technician

Customer Service Manager

Manager and Trainer

Accomplishments
  • Resolved multiple problems every day with first-rate strengths in conflict resolution and problem solving.
  • Created database of all patient support actions to maximize compliance and reduce errors.
  • Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
  • Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work History
Cvs Health - Member Advocate
Eureka, CA, 03/2020 - Current
  • Communicated with healthcare providers, insurance companies, and patients by email, via fax and telephone
  • Properly filled and dispensed average of 100 prescriptions per day
  • Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications
  • Made requisitions for drugs and supplies with professional guidance from pharmacists
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Reported financial data and updated financial records in ledgers and journals.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
Aramark Corporation - Executive Assistant to VP of Operations
Brenham, TX, 10/2013 - 03/2020
  • Processed travel expenses and reimbursements for executive team and senior management group..
  • Created expense reports, budgets and filing systems for management team.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Used QuickBooks to produce monthly invoices, reports.
Pharmacy Benefit Management - Director of Accounting
City, STATE, 01/2000 - 10/2013
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Oversaw high-volume accounting operations with team focused on efficient budget administration, AP/AR and other financial management needs.
  • Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid out sales commissions.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

90Good

resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • American Airlines Travel Academy
  • Grayson College

Job Titles Held:

  • Member Advocate
  • Executive Assistant to VP of Operations
  • Director of Accounting

Degrees

  • Certified Hospitality Program
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: