member advocate resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Enterprising Senior Executive Administrator with 25 years of experience. Expert in strategic planning and organization and providing comprehensive

and high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Detail-oriented administrative professional with superb people-skills and public relations experience. Goal-oriented toward meeting long-term goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and communication skills.

  • Resolved multiple problems every day with first-rate strengths in conflict resolution and problem solving.
  • Created database of all patient support actions to maximize compliance and reduce errors.
  • Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
  • Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • QuickBooks
  • GAAP Accounting Practices
  • Critical Thinking and Analysis
  • Financial Projections
  • Financial Statements
  • Business Operations Analysis
  • Payroll Auditing
  • High level Executive interaction
  • Excellent communications skills
  • Organization and Time Management
  • Verbal and Written Communication
  • Collection Calls
  • Microsoft Office
Work History
Member Advocate, 03/2020 - Current
Cvs Health Eureka, CA,
  • Communicated with healthcare providers, insurance companies, and patients by email, via fax and telephone
  • Properly filled and dispensed average of 100 prescriptions per day
  • Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications
  • Made requisitions for drugs and supplies with professional guidance from pharmacists
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Reported financial data and updated financial records in ledgers and journals.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
Executive Assistant to VP of Operations, 10/2013 - 03/2020
Aramark Corporation Brenham, TX,
  • Processed travel expenses and reimbursements for executive team and senior management group..
  • Created expense reports, budgets and filing systems for management team.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Used QuickBooks to produce monthly invoices, reports.
Director of Accounting, 01/2000 - 10/2013
Pharmacy Benefit Management City, STATE,
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Oversaw high-volume accounting operations with team focused on efficient budget administration, AP/AR and other financial management needs.
  • Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid out sales commissions.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Certified Hospitality Program: Hospitality Administration And Management, Expected in 06/1992
American Airlines Travel Academy - Fort Worth, TX,
Status -
Associate of Applied Science: Business Management, Expected in 06/1995
Grayson College - Denison, Texas
Status -

Certified Pharmacy Technician

Customer Service Manager

Manager and Trainer


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Resume Overview

School Attended

  • American Airlines Travel Academy
  • Grayson College

Job Titles Held:

  • Member Advocate
  • Executive Assistant to VP of Operations
  • Director of Accounting


  • Certified Hospitality Program
  • Associate of Applied Science

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