Enterprising Senior Executive Administrator with 25 years of experience. Expert in strategic planning and organization and providing comprehensive
and high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Detail-oriented administrative professional with superb people-skills and public relations experience. Goal-oriented toward meeting long-term goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and communication skills.
- QuickBooks
- GAAP Accounting Practices
- Critical Thinking and Analysis
- Financial Projections
- Financial Statements
- Business Operations Analysis
- Payroll Auditing
- High level Executive interaction
- Excellent communications skills
- Organization and Time Management
- Verbal and Written Communication
- Collection Calls
- Microsoft Office
Certified Pharmacy Technician
Customer Service Manager
Manager and Trainer
- Resolved multiple problems every day with first-rate strengths in conflict resolution and problem solving.
- Created database of all patient support actions to maximize compliance and reduce errors.
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
- Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Eureka, CA, 03/2020 - Current
- Communicated with healthcare providers, insurance companies, and patients by email, via fax and telephone
- Properly filled and dispensed average of 100 prescriptions per day
- Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications
- Made requisitions for drugs and supplies with professional guidance from pharmacists
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reported financial data and updated financial records in ledgers and journals.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Brenham, TX, 10/2013 - 03/2020
- Processed travel expenses and reimbursements for executive team and senior management group..
- Created expense reports, budgets and filing systems for management team.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Used QuickBooks to produce monthly invoices, reports.
City, STATE, 01/2000 - 10/2013
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Oversaw high-volume accounting operations with team focused on efficient budget administration, AP/AR and other financial management needs.
- Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid out sales commissions.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
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School Attended
- American Airlines Travel Academy
- Grayson College
Job Titles Held:
- Member Advocate
- Executive Assistant to VP of Operations
- Director of Accounting
Degrees
- Certified Hospitality Program
- Associate of Applied Science
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