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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic.

  • Teamwork
  • Equipment Oversight
  • Sales
  • Event Planning
  • Social Media
  • Quality Management
  • Guitar Playing
  • Equipment operation
  • Equipment monitoring
  • Safety guidelines
  • Maintaining equipment
  • Identifying hazards
  • Briefing leadership
  • Training expertise
  • Customer Service
  • Patrolling areas
  • Assessing risks
  • Managing PPE
Work History
03/2021 to Current Member City Of Oxnard, Ca | Oxnard, CA,
  • I've helped with customers with any questions or concerns and cleaned the arcade, I've done the birthday party also
07/2020 to 02/2021 Sorter Donatos | Sarasota, FL,
  • Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
  • Assessed and sorted items into containers or designated areas according to classification, size and condition.
  • Facilitated communication among team to reduce process lags and troubleshoot issues effectively.
  • Transported packed items to delivery pallets to assist loaders in loading and stacking pallets on delivery vehicles.
  • Assisted Number sorters on as-needed basis with lifting and moving heavy and bulky items.
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
  • Used hand-held scanner to enter data product information.
  • Implemented Type system of handling fragile items, significantly reducing damage instances Number%.
  • Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.
  • Maximized storage space within warehouse area by carefully and strategically moving items.
09/2019 to 07/2020 Associate New Mexico Educators Federal Credit Union | Santa Fe, NM,
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Provided quotes to customers for purchase of products.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment through Action and Action to reduce safety risks Number%.
06/2018 to 08/2019 Call Center Representative Servicom | City, STATE,
  • Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Consistently maintained Number% customer service satisfaction ratings through quality control and Action.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collaborated with Job titles and Job titles to correct mistakes, track shipments and handle damage claims.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Educated customers on company systems, form completion and access to services.
  • Completed over Number outbound calls per shift to deliver Type and Type prepared survey scripts.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Assisted team leaders by providing Timeframe status and performance reports to provide information on areas for improvement.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Processed Number invoices each Timeframe and mailed documentation to clients.
  • Sought ways to improve processes and services provided.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Provided ongoing guest service, including Product or Service advice.
  • Promptly responded to inquiries and requests from prospective customers.
  • Entered orders into Type computer database system.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Promoted available products and services to customers during service, account management and order calls.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
Expected in 05/2015 Diploma | Auburn High School, Rockford Il, GPA:

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Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Auburn High School
Job Titles Held:
  • Member
  • Sorter
  • Associate
  • Call Center Representative
  • Diploma