MEETING MANAGER, ONSITE AT HARLEY-DAVIDSON MOTOR COMPANY
Highly-motivated, dedicated and detail oriented meeting professional with experience is all aspects of successful event/program planning, development and management. Demonstrated ability to exceed expectations resulting in a work history of increased responsibility and promotion. Excellent written communication, interpersonal and presentation skills.
Harley-Davidson Orange Level Recognition Award Recipient (2013)
Harley-Davidson Black Level Recognition Award Recipient (2014)
American Express Meetings & Events Extraordinary Event Award Recipient (2014)
American Express Global Business TravelMilwaukee, WIMeeting Manager, onsite at Harley-Davidson Motor Company01/2015 to Current
Manage the complete redesign and launch of the company's largest annual meetings website.
Drive multiple vendor negotiations and work aggressively with suppliers to ensure all corporate requirements are met and cost savings are realized whenever possible.
Effectively manage registration for 300+ exhibitors participating in annual trade show which includes acting as a liaison between the exhibitor and convention management company, Freeman.
Manage group housing and registration for client's second largest annual meeting of 2,100 attendees, which includes strategically managing several hotels and sub-blocks totaling over 3,500 room nights, effectively communicating with event registration supplier to build and execute meeting registration site; facilitate questions from registrants and troubleshoot website issues; provide accurate reporting to client as requested; on-site execution of event, which consists of leading pre-conference meetings with hotel staff to communicate company expectations, working with hotels and guests to resolve reservation issues, analyze daily housing reports, managing pre-planning and on-site housing details for corporate executives.
Manage various corporate meetings and events for 10-300 attendees through strategic planning and execution of logistics, including room set-up, food, beverage, audio/visual and transportation; provide outstanding customer service to clients establishing program goals and needs, providing knowledge and expertise about venues and processes and effectively communicating meeting details with client and vendors in a timely manner throughout the program life-cycle; research and manage relationships with vendors; manage program budgets, review invoices and process payments with vendors.
Perform site-inspections for meetings as needed.
Logistically manage 300 training sessions/events across the country throughout the year.
Closely work with vendors and event lead in reconciling billing of accounts for budgets reaching $2,000,000+
Meeting Coordinator, onsite at Harley-Davidson Motor Company01/2013 to 01/2015
Manage registration for Harley-Davidson Motor Company's largest annual end-user event of 6,000 attendees.
Manage group housing for Harley-Davidson Motor Company's second largest annual end-user event of 2,100 attendees, manage ground transportation and suite arrangements for all Harley-Davidson Motor Company executives and other needs on-site; manage all aspects of smaller programs, such as food, beverage, A/V, hotel accommodations and transportation; assist Meeting Managers with on-site event execution, source and contract all meetings that take place at the Harley-Davidson Museum; assist with pre and post-meeting data and budget entry, perform quality checks on event details, provide destination management support and process various reports for Meeting Managers.
Managed online and on-site attendee registration for groups of 10-5000+ people.
Logistically coordinated 300 concurrent small meetings/events.
Created a new process for the client to submit budgetary information at the close of a program, resulting in increased efficiency and significantly reduced the risk for inaccurate forecasting in future budget projections and ultimately helps in proving our overall value to the client.
Harley-Davidson Motor CompanyMilwaukee, WIMeeting and Travel Services Intern01/2011 to 01/2013
Coordinated and oversaw implementation of event logistics for 11 Meeting Planners including meeting room setup, food and beverage services, audio visual requirements, budget management, marketing material creation, onsite execution and program after action reviews.
Assisted in coordination and distribution of credentials for 800 staff and 6,000 global dealers Reconcile $3 million in Dealer Meeting
Invoices with internal charge backs totaling $700,000 Organized and reconciled corporate travel to company ghost card on monthly basis Manage event specific databases to organize, develop and assist in all aspects of meetings.
Work cross-functionally across the organization collaborating with key stakeholders and program teams to understand and meet event expectations.
Education and Certifications
Bachelor of Science:Hotel, Restaurant, and Tourism ManagementUniversity of Wisconsin - Stout, Menomonie, WI
Associate Degree:Liberal ArtsUniversity of Wisconsin - Waukesha, Waukesha, WI
Certified Meeting Professional (CMP)
Strong time management skills
A proactive approach
Excellent organizational skills
The ability to handle a budget and meet clients' expectations
Microsoft Office: Outlook, Access, Powerpoint, Word, Excel