[Job Title] dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Dependable [Job Title] bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations.
Exceptional interpersonal communication
Client account management
Client account management
to 03/2002 Professional and Scientific Associates
Assisted in development and determining meeting logistics requirements.
Created and maintain data management functions with the use of Access to process conference registrations in various formats, development and maintaining databases and generating all requisite reports.
Prepared and revise work plans and budgets for individual task orders.
Processed all task order expenditures.
Assisted in the arrangement of suitable locations and facilities for meetings.
Performed desktop publishing and word processing support of meeting materials.
Coordinated the travel arrangements for individuals.
Managed on-site graphic design tasks: copying/printing of meeting materials, distribution of meeting handouts and name badge assembly.
Responsible for ordering meeting supplies for each event.
Assisted in contracting with vendors for support services.
Provided on-site support during meetings.
Partnered successfully with [departments, clients] to produce [positive outcome].
Developed and rolled out new policies.
CREDIT SUPPORT SUPERVISOR10/1997
to 01/1998 Fleet Bank – Christina DE
Assisted in the hire of temporary staff.
Coordinated personnel functions such as time sheets, vacation schedules, performance appraisals and salary review Supervised and trained support staff of eight for administrative assignments.
Maintained MIS tracking for credit card, installment loan, and home equity products for upper management in database format.
Organized work flow for efficiency.
Resolved customer complaints through correspondence.
Hired and trained [number] of staff.
to 08/1998 PNC Bank – Wilmington,
Effectively led short-term and long-term corporate projects to their successful completion within the Consumer Lending Division.
Coordinated and validated test results with the use of OLNACS, LaserPro and ACLS systems.
Utilized project management software and other planning tools to direct projects.
Created task lists, statement of work documentation, and other project planning tools to effectively manage projects.
Conducted meetings with various internal and external clients.
Utilized excellent written communication skills by creating new training methodology, test plans, scope documents, action plans, proposal documents, and procedures.
Created and maintained billing database.
CONSUMER LOAN ANALYST01/1995
to 01/1997 FLEET BANK, DELAWARE – Wilmington,
Analyzed credit applications for debt worthiness using credit policies.
Verified credit reports, tax returns and financial statements.
Ensured compliance within application guidelines.
Bachelor of Science: Information Systems Technology- Computer Network1990Northern Virginia Community College-
Emphasis in [Name of Emphasis]
Coursework in Management Information Systems
Serve on the Sunshine Committe for 2 years, Volunteer at childrens school