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Medical/Surgical Assistant Resume Example

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MEDICAL/SURGICAL ASSISTANT
Professional Summary

Responsible and bilingual Medical Assistant with excellent communication skills demonstrated by over 7 years of experience in healthcare. I am focused on empathetic, patient-focused care.

Skill Highlights
  • Quick problem solver

  • Certified through Skin Medica, Skin Ceuticals, and Jane Iredale to sell their products

  • Attended Fred Pryor Seminars in Organization, Communication, and Project Management

  • Staff development/training in product and procedure sales


  • Bilingual in English and Spanish

  • Medical terminology knowledge

  • Medical instrument sterilization mastery

  • Patient focused

  • Order Processing
Professional Experience
Medical/Surgical AssistantJun 2015 to Current
The Center for Plastic Surgery at MetroDerm - Atlanta, GA
  • Helped physician examine and treat patients by assisting with instruments, surgery, and suture removal.

  • Cleaned and sterilized instruments and disposed of contaminated supplies.

  • Recorded patients' medical history, vital statistics and test results in medical records.

  • Escorted patients to examination rooms and prepared them for physician exams.

  • Educated patients about their treatments.

  • Responsible for administering chemical peels such as Vitalize, Rejuvenize, and Advanced Corrective peels
Medical AssistantJul 2013 to Dec 2014
Dunwoody Dermatology - Atlanta, GA
  • Started off as Check In and was quickly advanced to Medical Assistant/Aesthetician.
  • Aesthetician- perform relaxing European Style Facials and Chemical Peels on our patients.
  • Educate our acne patients on the best care for their skin. Product consults for new and existing patients; help put them on regimens. Assisted in marketing aesthetic events and promotions
  • Medical Assistant- work on prior authorizations to help patients get their medications and procedures covered, draw blood, take vitals, assist in minor surgeries, assisting patients, and collecting patient's information
  • Front Desk-Verify insurance Collect co-pays Schedule appointments Provide outstanding customer service Check in and check out patients
  • Work with EMR, Centricity, Constant Contact, Excel, Power Point, Outlook.
Medical Assistant/AestheticainFeb 2007 to Oct 2012
Florida Skin Center - Ft. Myers, FL
  • Started off as Medical Records and have moved to Check-in, Check-out, Medical Assistant, and ended as a Licensed Aesthetician.
  • Helped the company substantially grow in sales since being moved to the Aesthetic Dept.in Dec.2010
  • Aesthetician- perform relaxing European Style Facials and Chemical Peels on our patients.
  • Help put together promotions, newsletters, and come up with new procedures.
  • Microneedling with dermaroller Product and Make-up consults for new and existing patients.
  • Advised patients on cosmetic procedures and injectables.
  • Train new staff on products, aesthetic procedures and make-up
  • Train new and existing staff on sales
  • MA: assist in surgeries, assisting patients, and collecting patient's information, proper ICD-9 and CPT coding, trained in OSHA and HIPPA Verify insurance
  • Collect co-pays Schedule appointments Provide outstanding customer service Offer information in regards to products and cosmetic procedures to patients
  • Check in and check out patients Work with EMR, Availity, Care Credit, Medi-Notes, Vital Works, Excel, NexTech, Power Point, Outlook
  • Was chosen by Skin Medica to attend the Advocate Summit in 2011 and 2012 for helping our company grow from Silver Partnership status to Diamond in 2011 and 2 Carat Diamond in 2012
  • Outstanding Leadership award 2007 for Front Desk Dept.
Customer Service AgentJan 2005 to Jan 2006
Credit Card Solutions - Dallas, TX
  • Take new customer applications by phone.
  • Provide customer service.
  • Assist Spanish clients.
  • File applications.
Sales/Customer Service RepAug 2003 to Oct 2004
Convergy's Corp - Pharr, TX
  • Provide customer service for DirecTV clients Sale/promote seasonal packages Activate new DirecTV accounts Work with irate customers Answer billing questions Assist with minor technical issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
Education and Training
PresentGeorgia Perimeter College - Dunwoody, GAcurrently taking my prerequisites to get into the Nursing program
2011Florida Academy of Massage and Skin Care - Ft. Myers, FL

Obtained my aesthetic and body-wrapping licenses, and microderm, and make-up certificates


Trained in European Facials, Microderm, Waxing, Eyelash/Eyebrow tinting, body wrapping, product consults..ect.

High School Diploma2002Mission High School - TXGPA: Graduated Texas ScholarGraduated Texas Scholar
Languages

Bilingual Spanish/English

Skills
  • Schedule appointments
  • CPT coding and ICD-9
  • insurance verification and prior authorization approvals
  • assisted in marketing and promoting office events and promotions
  • proficient in Excel, Outlook, and Power Point
  • self-motivated
  • Type 50 wpm

References
  • Carla White: (239) 645-2818- CoWorker at Florida Skin Center,
  • Deana Shoemaker: (404) 401-6426- CoWorker at The Center for Plastic Surgery at MetroDerm
  • Dawn Campbell: (813) 298-6111- Pharmaceutical Rep
  • Dominique Goncalves: (404) 449-5555- Former supervisor at Dunwoody Dermatology,
  • Reed Moll: (415) 385-5883- Skin Ceuticals Rep
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Resume Overview

Companies Worked For:

  • The Center for Plastic Surgery at MetroDerm
  • Dunwoody Dermatology
  • Florida Skin Center
  • Credit Card Solutions
  • Convergy's Corp

School Attended

  • Georgia Perimeter College
  • Florida Academy of Massage and Skin Care
  • Mission High School

Job Titles Held:

  • Medical/Surgical Assistant
  • Medical Assistant
  • Medical Assistant/Aestheticain
  • Customer Service Agent
  • Sales/Customer Service Rep

Degrees

  • Present
    2011
    High School Diploma 2002

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