Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Responsible and highly motivated professional, able to work collaboratively with others. Goal-oriented coupled with outstanding technical knowledge and ability to use qualitative and quantitative analytical techniques. Reliable individual with a sound ability to achieve organizational goals while displaying effective management and multi-tasking and management skills. Keen attention to detail, ability to analyze situations, and research information to develop sound and ethical solutions. Outstanding communication, negotiation, and interpersonal skills thus allowing interactions with individuals at all levels.

  • Planning Leadership
  • Regulatory Compliance
  • Community Relations
  • Strategic Planning
  • Human Relations
  • Campaigning
  • Fund-raising
  • FEMA Requirements
  • WebEOC
  • Written/Oral Communication Skills
  • Technical Skills
  • Access
  • Lexus/Nexus
  • Lotus
  • Notes & Calendar
  • Microsoft Windows 7/XP/2000 Microsoft Excel
  • PowerPoint
  • Share Point
  • Soft Pro Word
  • Computerized Patient Record System (CPRS)
01/2015 to Current
Medical Service Assistant (Imaging/Radiology)~40hrs weekly Department Of Veteran Affairs City, STATE,
  • Knowledge of anatomy coinciding with the identification of radiographic images for all types of modalities. Ability to recognize and identify general radiographic images, CT, US, MR, IR, and Nuclear Medicine images.
  • Knowledge of preparations required for radiographic examinations.
  • Assists with clinic access contingency plans by adjusting appointment times, locations or dates.
  • Receives and screens phone calls in a courteous and timely manner, determines the nature of requests and provides the information desired using privacy rules and established clinic processes.
  • Works in a busy environment requiring multi-tasking and prioritizing their work
  • Manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
  • Reviews active/pending orders daily for accuracy and disposition.
  • Intervenes to resolve difficult problems and diffuses potential dissatisfaction.

  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
2014 to Current
Women Veterans Liaison~10hrs weekly American Red Cross City, STATE,

  • Develop brand new program to meet the needs of female veterans via research and discussion groups.
  • Strategically developed an action plan to provide outreach, services, goods, and opportunities for female veterans
  • Responsible for a budget of $10,000.00
  • Organize and manage events while developing partnerships within the community
  • Created and managed business plans related to program execution, models, and budgets
  • Composed reports that identified trends and patterns, highlighted barriers, and provided opportunities for improvement and customer satisfaction
  • Created a Dashboard Report to reflect data at a glance
  • Monitored ongoing expenses relative to budget projections
08/2011 to 2013
Office/Business Manager~40hrs weekly Weathers Transportation City, STATE,
  • Guided operational business needs by managing financial records and daily office procedures
  • Maintained records of financial transactions by establishing accounts and advising management
  • Enforced compliance of legal requirements
  • Assisted executive management team with administrative record keeping and customer support
  • Proofed, reformatted, and drafted company documents utilizing critical thinking and writing skills
  • Worked independently on a variety of projects, maintained strong organizational skills
  • Displayed professionalism in demanding work environment, upholding company culture and standards
  • Maintained office services by preparing payroll, controlling correspondence, designing filing systems, reviewing/approving supply requisitions, assigning/monitoring clerical function, etc.
  • Achieved financial objectives by preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
  • Managed accounts receivable/payable utilizing business accounting software/invoicing through EDI retrieval.
  • Planned, coordinated and controlled daily operations of the organization
  • Ensured deliverables were within budget, on schedule and of superior quality
  • Planned and managed event logistics
04/2011 to 08/2011
International Services Intern~32hrs weekly American Red Cross City, STATE,
  • Supported the chapter's core International Services (IHL, Measles and Rubella Initiative, and other public education)
  • Part of the national ongoing Measles and Rubella Initiative
  • Created promotional communications and partnered with community, and civic groups to raise awareness of Measles and Rubella Initiative.
  • Develop and implement communication and marketing programs, projects, and strategies for the general public and other audiences, including innovative demonstration projects
  • Part of conducting mass vaccination campaigns, improving routine immunization services, and establishing
  • effective disease surveillance. Part of mass media, rallies, door-to-door visits and educational entertainment that aimed to reach families who do not have access to routine health services
  • Provided consultations and support to ensure quality service delivery
  • Propose new ideas to strengthen the project
2008 to 2011
Emergency Operation Center Liaison/Government Liaison~10hrs weekly American Red Cross City, STATE,
  • Government Liaison volunteers act as the "face of the Red Cross" to government partners
  • Cultivated and strengthened relationships with government partners
  • Served in city and county Emergency Operations Centers (EOC's), relaying valuable information between the Red Cross and government partners
  • Collaborated with other officials in order to analyze/prepare damage assessments before and following emergencies
  • Coordinated disaster response/crisis management activities to include but not limited to evacuation management and assisting with the implantation of special needs plans/programs

  • Participated with the planning panel of local government officials/offices for disaster preparedness
  • Ensured communication was maintained between the American Red Cross and local government during disasters
  • Maintained position log on WEBEOC to ensure that communication was established and maintained during disasters with the Incident Command Center and local ARC chapter for prompt delivery of service
  • Plan, coordinate, and execute exercises in accordance with public health and emergency management related directives, regulations, policies, laws, standards and guidance (e.g. Homeland Security Exercise and Evaluation Program) HSEEP
Military Experience
06/1997 to 10/1999
Aerographer's Mate (AG) 1997-1999
Norfolk, VA
04/1996 to 06/1997
Fireman (Engine/Mechanical Apprentice)
USN Norfolk, VA
Other Experience
2001 to 11/2009
Owner/Sole Proprietor, Concierge Consultant
EXPRESS ENTERPRISE Norfolk Naval Station, VA
2002 to 2003
Guest Services Liaison
Radisson Ft. Magruder Williamsburg, VA
01/2000 to 2002
Financial Services Representative
09/1998 to 10/1999
Aerographer's Mate
UNITED STATES NAVY Norfolk Naval Station, VA
04/1996 to 09/1998
UNITED STATES NAVY Norfolk Naval Station, VA
Expected in 2014
Master of Arts: International Relations & Conflict Resloution
American Military University - Charlestown, WV
Expected in 2010
Bachelor of Science: Criminal Justice: Homeland Security & Emergency Management
Strayer University - Charlestown, WV
Expected in 2008
Associate of Arts: Paralegal Studies
Thomas Nelson Community College - Hampton, VA
Associate of Arts: Paralegal Studies Thomas Nelson Community College, Hampton, VA (2008)
Certification & Training

American Red Cross

Emergency Operations Center Liaison

Disaster Fund-raising

Preparing and Responding in Chapters Disaster

Assessment Basics Fundamentals of Disaster

Public Affairs: The Local Response

Mass Care Overview

Shelter Operations

Psychological First Aid


Mass Care

Shelter Operations

Emergency Operations Center Liaison

Disaster Fundraising

Fundamentals of Disaster Public Affairs

Disaster Assessment

Incident Command Liaison


Virginia Operations Plan Exercise (VOPEX)

Newport News/Williamsburg Int’l Airport Training Drill(2011)


Novice Arabic

Novice Vietnamese


American Bar Association

Veteran Affairs Employee Association

National Black MBA Association

Toastmasters International


Volunteer, American Red Cross

Emergency Operations Liaison/International Services/Hampton, VA

Service to the Armed Forces/Charlotte, NC

Womens Veterans Liaison/Salisbury, NC

Volunteer, Habitat for Humanity Restore

Cashier/ Merchandise Pricer/Salisbury, NC

Volunteer, W.G. Bill Hefner VA Medical Center

MY HealteVet/Prosthetics/Salisbury, NC

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School Attended

  • American Military University
  • Strayer University
  • Thomas Nelson Community College

Job Titles Held:

  • Owner/Sole Proprietor, Concierge Consultant
  • Guest Services Liaison
  • Financial Services Representative
  • Aerographer's Mate
  • Fireman


  • Master of Arts
  • Bachelor of Science
  • Associate of Arts

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