Enthusiastic with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology.
Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.
Customer service-oriented skilled in greeting patients, scheduling appointments and preparing patient charts.
Maintains strict confidentiality
Strong planning skills
Quality assessment of coded data
Medical Manager Software
Knowledge of HMOs, Medicare and Medi-Cal
Team player with positive attitude
Exercises good judgment
Extensive anatomy/physiology knowledge
Medical Secretary January 2013 to April 2014Housecalls Express － Stuart, FL
Manager and reference Tiffany Leahong 772-240-5168.
Recorded and filed patient data and medical records.
Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.
Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
Strictly followed all federal and state guidelines for release of information
Wrote clear and detailed clinical phone messages for physicians.
Prepared prescription refill requests on behalf of the physician.
Maintained an organized logging system for tracking test results.
Scheduled patient appointments
.Provided administrative support for three physicians.
Scheduled radiology exams for patients.
Resolved and clarified issues with patient medications and collaborated with local pharmacies.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Communicated with medical transcriptionists regarding patient medical records.
Medical Billing Operations - Document Acquisition April 2014 to CurrentLiberator Medical Supply Inc － Stuart, FL
Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
Updated patient accounts and information on a daily basis.
Managed incoming and outgoing calls for busy medical office.
Coordinated admission processes and prepared medical records and agreement packets.
Handled and processed confidential patient information.
Organized, updated and maintained over 200 patient charts.
Ensured HIPAA compliance.
Obtained Clinical office notes for Medicare Audits, Redetermination's, Reconsiderations and ALJ's.
Feeding Expert CurrentAbbott Nutrition － Port Saint Lucie, FL
Extensive product knowledge on all Pediatric Products.
Enrolling parent's into our membership program Answering product and feeding questions to Healthcare providers Assisting parent's with feeding questions.
Account management Distribution of marketing promotions, samples and coupons to parents and Healthcare facilities.
Customer Service Representative CurrentQVC, inc － Port Saint Lucie, FL
Enrolling customer's on to a qvc membership.
Credit applications Team building exercises Handling high stress situations, while maintaining a professional attitude to provide excellent service to our customers.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified time frames.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Properly directed inbound calls in phone queues to improve call flow.
General Manager CurrentA Treasure Coast Driving School － Port Saint Lucie, FL
Where I enrolled students who needed to learn how to drive, or students who need to take classes for tickets, to re-instate their license or to take a class to obtain their permits.
This position entails a lot of customer service skills and a lot of knowledge over driving laws and restrictions.
My daily tasks include: Handling heavy phone lines.
Advertising and marketing the business.
Knowledge of computer programs such as Word, Excel, Power point, File-maker.
General office skills such as filing, copying, faxing and credit card machine omni systems.
Daily scheduling for employees.
Database maintenance on all customer files.
Enrolling students for classes.
Executed integrated advertising campaign across multiple media channels.
receptionist CurrentFirst American Financial Solutions Debt consolidation Company － Stuart Port saint Lucie, Florida
My daily tasks and requirements were: Organizing staff daily schedules.
Constant customer service skills in person and on phone lines.
Knowledge of scheduling software leprechaun Payroll Cash handling Task management Where I had maintained the position of floor manager for one year.
My daily tasks include: Maintaining an accurate client database Managing clients monthly withdrawals Scheduling payment dates in to the automated Vanco systems Motivating employees to be happy and successful in the work place Payroll Extensive knowledge of computer programs excel, power-point ,word and various other programs associated with the industry.
Heavy multi line phone systems Maintain a professional relationship with outside business and creditors.
Implemented financial planning recommendations.
Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.
Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Education and Training
Associate of Applied Science : Certified Med-Tech, 2014Paramount Training Inc － Fort Pierce, FL, USA
And last but not least, important to me is to be a role model on what determination and hard work can become
To date this is the job I have had the most personal satisfaction, and gained the most skills from.
It is very rewarding to be in a field that I am able to help people become debt free and make a difference in someone's life, and not only that I feel that I have advanced my knowledge extensively and feel I am capable to handle any task that is given to me with confidence.
Account management, administrative, Advertising, Cash handling, charts, communication skills, computer applications, copying, Credit, client, clients, customer service, customer service skills, Database, driving, faxing, filing, File-maker, General office, inventory, Team building, Managing, marketing, Excel, office, power-point, Power point, Word, Organizing, organizational, Payroll, phone systems, scanning, Scheduling, secretarial, phone
Volunteer at The Humane Society
Deep Sea Sports Fishing fanatic.
I have a certified Therapy Dog that I take to Hospitals and facility's to meet patients to help brighten their day.