To obtain a position where I can utilize my experience in an office environment, my ability to adapt and learn quickly, and my ability to work well with others and independently.
Office Skills: Telephone & Front Desk Reception, Customer Service, Filing & Records Management, Administrative Support, Reports & Spreadsheets, Data Entry (65-75 WPM), Some Medical Terminology, Development Secretary, Medical Secretary
Computer Skills: Word, Excel, PowerPoint, Microfishe, Microsoft Office,
Outlook, Windows Vista/XP, Nurse Call Bell System, Electronic Bed Board,
POE, PING, Navicure, E-MD'S
Maryland Pain Specialist October 2015 to CurrentMedical Secretary Towson, MD
Provide staff support to the physicians and clinical staff by providing secretarial duties such as answering phones, providing information to callers and scheduling appointments/procedures using E-MD'S and obtaining pre-authorization for procedures from insurance carriers.
I process messages, maintain physician's schedule, prepares electronic charts, communicates with satellite offices/hospitals/surgery centers, any schedule changes, travel to satellite offices to provide staff support to physicians, follow through on messages, handles correspondence-physician and patients, retrieve charts from storage as needed, check patients in/out, collect co-pay from patient if needed, provides documentation to patient and ASC for scheduled procedures and make sure that benefits are current by checking the Navicure website.
Johns Hopkins HospitalDecember 2011 to October 2015Clinical Customer Service Representative Baltimore, MD
Take care of all Patient Care information that includes, but not limited to: Admissions, transfers, discharges, medical records, scheduling patient testing and activities, and communication.
Unit/Organizational Operations to include but not limited to: Operational Information (consistently and accurately completes the patient transportation log, completes electronic work order forms, maintains orderly nurses station, pyxis reconciliation, files reports, verifies accuracy and accepts census each shift, select the correct discharge code in EBB), Pneumatic Tube (sends and receives tubes, checks the tubes frequently), Emergency Management and Death (notifies Decedent Affairs Coordinator, assembles death paperwork, discharge patient in EBB).
Performs the following functions in Sunrise: Add parent/emergency contact information under the patient information tab, demonstrate how to view Clinical Summaries; how to change views, validate the patient has an active order for At Your Request, manage direct orders per unit standard, ensure that height and weight are recorded for all patients, print patient ID safety band and patient labels as needed, transcribe isolation status from Theradoc report to Sunrise, build the patients charts.
Hoffman Homes for YouthMay 2004 to March 2011Administrative Assistant/Development Secretary Littlestown, PA
Mail information as requested; ensure that consent forms are current by tracking expiration dates and obtaining new releases as old ones expires, obtain permission from the psychiatrist to mail psychiatrics to a guardian or to fax any psychiatric before releasing information.
Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
Recording accurate information when taking messages as required.
Greet and assist visitors with respect.
Serve as assistant to designated therapist to include; type and distribute treatment team meeting notices and treatment plans, keep data base information current, including accurately completing and distributing Emergency Data Sheets and Admissions, Transfers and Discharge forms within two working days of notice, type and mail many different letters and notices and provide additional clerical support as requested.
Consistently praised by management for the quality and timeliness of reports, attention to detail, accepting responsibilities and/or duties delegated by the Executive Director or in his absence his designee, team-player attitude and work overtime as requested.
File and maintain documentation in children's records (active and discharged files).
Close records as children are discharged within 45 days.
Served as Development Secretary to the Director of Development for 2 years.
Would write down minutes at the meetings, would help with different events, such as the Autumn Gala, Golf Tournament and the Holiday Gift Program, helped with gift processing from donors and families, organized volunteers to help with the different events, and would place orders from Staples for office supplies.
Hanover Shoe FarmsAugust 2003 to May 2004Office Assistant Hanover, PA
Handled incoming phone calls within five rings and took accurate information when taking messages as required.
Ensured that all data entry was up to date, typed letters to clients in a timely fashion, fax, track and mail information to our clients in a timely manner, file and maintain documentation in a timely manner, and provide support to staff as requested.
Hanover Senior High School1998DiplomaHanover, PA
Harrisburg Area Community College2015AA: General StudiesGettysburg, PAGeneral Studies
Administrative Support, scheduling appointments, attention to detail, benefits, charts, clerical, clients, Customer Service, Data Entry, data base, documentation, fashion, fax, Filing, forms, guardian, insurance, letters, Director, Medical Terminology, meetings, Excel, Mail, Microsoft Office, Office, Outlook, PowerPoint, Windows, Word, Office Skills, Organizational, Patient Care, Psychiatrist, quality, Reception, maintain documentation, Recording, safety, scheduling, secretarial, Spreadsheets, surgery, taking messages, team-player, Telephone, answering phones, phone, transportation, treatment plans, type, view, Vista, website