Medical Scheduler resume example with 7 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Appointment Scheduling
  • Detail-Oriented
  • Customer Service
  • Organization and Time Management
  • Patient Health Information Access
  • Data Entry
  • Collaboration and Teamwork
  • Calendar and Appointment Management
Work History
09/2019 to Current
Medical Scheduler Examworks Jonesboro, AR,
  • Answer phone calls and take messages for providers scheduling appointments and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Receive, recorded and addressed incoming and outgoing communication via telephone and email.
  • Answer telephone calls to offer office information, answer questions and direct calls to staff.
  • Train new staff in Athena, Centricity and Dentrix to perform daily tasks while providing information and instruction to perform job description duties within goals and True Health values putting patients first and becoming better for the community
01/2017 to 09/2019
Assistant Manager Redpeak Properties Thornton, CO,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
01/2015 to 06/2016
Customer Service Representative Champion Home Builders Waterville, NY,
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Provided information regarding charge accounts and loyalty programs.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
10/2013 to 09/2014
Youth Worker Salvation Army Usa Benton Harbor, MI,
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Provided key emotional support to special needs youth.
  • Consulted with parents, teachers and other school personnel to determine causes of problems such as truancy and misbehavior.
  • Completed all necessary reports and documentation to maintain thorough, accurate case records.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Oversaw day-to-day activities of residents in living facility.
  • Educated potential participants on available services and processes to engage in program.
  • Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
Expected in
No Degree: Social Worker
Cumberland County College - Vineland, NJ
Expected in 2008
Vineland Adult Learning Education - Vineland New Jersey,
Expected in 1996
Medical Training Institute - Bloomfield, New Jersey ,
Native or Bilingual

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Resume Overview

School Attended

  • Cumberland County College
  • Vineland Adult Learning Education
  • Medical Training Institute

Job Titles Held:

  • Medical Scheduler
  • Assistant Manager
  • Customer Service Representative
  • Youth Worker


  • No Degree
  • GED
  • Phlebotomy-EKG

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