I am a motivated, friendly and enthusiastic individual with excellent communication and customer service skills looking to secure an Airline Customer Service Agent position with Hawaiian Airlines. I have over 15 years of Customer Service experience and I believe that I would be the perfect addition to your team.
Summary of Skills
Team player; makes successful relationships a priority.
Fast and efficient multi-tasking skills. Thrives in a fast paced environment.
Fast learner; positive attitude
Superior Customer Service; Respectful and Considerate
Background in hospitality, food and beverage management, accounting, medical administration, and real estate.
Ability to follow directions, policies and procedures
Proficient with computer. Software literate with programs such as Microsoft Excel, Word, Powerpoint and the Internet.
Excellent verbal and written skills
Detail oriented, responsible and accountable
Conversant with providing clerical support through numerous processes
Kelly Services HawaiiHilo, HawaiiMedical Records Field Reviewer02/2013 to Current
Accurately and efficiently conduct medical record review services
Scan relevant components of the medical record to support reviews performed
Upload scanned medical records daily
Maintain communication lines with Outcomes advocate
Successfully complete required training, testing and quality assessments
Communicate effectively and professionally with care provider offices, clinics, hospitals, other clinical facilities
Travel to medical facilities in specified area of region from home to complete review services
Abide by all HIPAA and associated patient confidentiality requirements
Naniloa Volcanos ResortHilo, HawaiiSpecial Events Coordinator/Banquet Manager06/2010 to 08/2012
Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
Plan and develop agenda, budgets, and services according to customer requirements.
Evaluate and select providers of services according to customer requirements.
Arrange the availability of audio visual equipment, entertainment, displays and other event needs.
Confer with kitchen and banquet staff at a chosen event site to coordinate details.
Inspect event facilities to ensure that they conform to customer requirements.
Maintain records of event aspects, including financial details.
Review event bills for accuracy and approve payment.
Conduct post event evaluations to determine how future events could be improved.
Don's GrillHilo, HawaiiSERVER/WAITRESS10/2009 to 04/2010
Write patron's food orders on order slips, memorize order, and enter order into computer for transmittal to kitchen staff. Utilize POS system.
Expedite and assist coworkers when needed.
Prioritize customers as they arrived to our restaurant. Develop and adhere to a system that allows for sequence of service without compromising efficiency and customer service.
Memorize and Inform customers of our daily specials in a professional manner making recommendations when needed.
Explain how various menu items are prepared, describing ingredients and cooking methods.Clean and stock service areas with supplies such as coffee, condiments, utensils, and linens.
UNCLE BILLY'S FISH AND STEAK HOUSEHilo, HawaiiSERVER/WAITRESS08/2004 to 06/2006
Provide First Class customer service to clientele in a high end restaurant.
Memorize wine list and bring wine selections to the table. Practice knowledgeable wine etiquette. Recommend appropriate wine pairings.
Perform food preparation duties such as preparing salads and some appetizers. Assembling and portioning desserts, and preparing coffee, juice, and tea.
Multi task various duties to stream line efficiency.
Exemplify superior customer service
Balance personal sales at the end of shift.
BASKIN- ROBBINSHilo, HawaiiMANAGER12/1997 to 09/2004
Manage staff, preparing work schedules according to the flow of business.
Determine staffing requirements. Interview, hire, and train new employees.
Reduce and control cost by monitoring labor and usage of products by employees. Maintaining profit margins.
Implement and foster programs to increase employee loyalty and reduce turnover.
Handled large amounts of money; reconciled store sales on a daily basis; made bank deposits.
In charge of ordering products and weekly inventory.
High School DiplomaWaiakea High School, Hilo, Hawaii
Associate of Applied Science:Office Administration and Technology1996Hilo Community College, Hilo, Hawaii
Principals and Practices of Hawaii Real Estate2016Seiler School of Real Estate, Hilo, Hawaii
Certificate; License Pending
Associate of Science:Associate of Applied Science Health Information Technology2013Weber State University, Ogden, UTOnline Accredidation
High School Diploma Associate of Applied Science : Office Administration and Technology 1996 Principals and Practices of Hawaii Real Estate 2016 Associate of Science : Associate of Applied Science Health Information Technology 2013
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