Superior leadership and management in diverse situations Dedicated mentor and trainer for a multi-national company Energetic self-starter with exceptional communication skills Skills: Managed and mentored over 200 new representatives Developed and implemented new plaster procedures for orthotics Created and implemented behavioral/deceleration programs Office manager/medical transcription/data entry/medical billing/team player/self-motivated/work independently/ time management for weekly and monthly timelines Patient-oriented Medical Secretary with strong attention to detail, professional telephone etiquette and organization skills. Medical Administrative Assistant adept at verifying insurance coverage, reviewing records, scheduling exams and updating donor information. Previously supported up to 2 physicians in a busy medical office setting. Organized Medical Records Clerk with the ability to readily adapt to changing environments and demands. Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment. Medical Secretary with background in billing and collections, records management and maintenance and appointment setting.
Records management professional
Hospital inpatient and outpatient records
Medical terminology expert
Billing and collection procedures expert
Office management professional
Research and data analysis
Excellent verbal communication
Office support (phones, faxing, filing)
Close attention to detail
Resourceful and reliable worker
Excellent problem solver
Composed and professional demeanor
Familiar with commercial and private insurance carriers
Medical Records Clerk05/2013
to Current Department of Veterans Affairs – Fort Harrison Townsend,
GS5, 40 hours weekly Supervisor-Shelly Sullivan- 447-6760 Process release of information requests from veterans' medical file for release to the appropriate physician or agency.
Answer phone inquiries for medical records information for veterans, emergency rooms, hospitals, insurance companies, physician clinics, attorneys, law offices and courts, state medical examiner, detention centers, military and other federal agencies.
Process medical-legal releases to third party liability Workers Compensation, Labor and Industries and subpoenas.
Interview insurance companies and veterans requesting information for third party liability, Workers compensation and Privacy Act cases for referral to medical cost recovery and Regional Council's Office.
Reviews paper and computerized medical records, scanned notes, reports, test, to identify material to be photo copied printed/written to electronic media.
Type all forms of correspondence to veterans, insurance companies, healthcare agency and other requestors.
Complete tort cases for the Regional Office which requires extensive research to locate x-rays and medical records to compile a complete medical record and process Social Security request for medical information using automated software.
Enter all request into the Document Storage System, Release Of Information software with necessary information for each request for medical information.
Process routine release of information to other Federal and VA agencies, insurance companies, hospitals, city and state medical agencies.
Assist veterans with the new Kiosk to check in for appointments/check future appointments or request medical records.
Locate and retrieve records for copying.
Townsend School, Lunch Room Personnel, 25-30 weekly Time management and efficiency prepping daily lunch for 300+ students to be served in an hour and a half.
Prepared all salad/fruit bars according to state requirements.
Interact with students, staff, co-workers and guest.
to 04/2011 Healthy Montana Kids, Customer Service – Helena,
Served as initial contact for citizens, gathered information to determine the correct access for the caller.
Averaged 75 calls per day, answered the hot-line to assist citizens with questions regarding the program or status of their application, monitored complaints and report to proper channels, data retrieval upon request of citizens or co-workers, record and distribute incoming correspondence twice daily with an average of 300 pieces each time that comes in via the postal service or fax, entered new information on applications into the computer, generate electronic imaging to be entered into the system averaging 500 documents, reviewed electronic records log for accuracy, prepare electronic images for scanning, confidential information procedures, excellent customer service skills, prioritize activities, listening skills, print and mail out over 500 status letters to citizens, print and distribute to co-workers an average of 800 applications for insurance for qualifying families on a weekly basis.
Outlook, Express, Kids, Excell and internet were programs used on a daily basis.
Customer Service Representative05/2006
to 07/2006 First Security Bank hours weekly – Helena,
Opened all new accounts, closed accounts when requested by customer, entered over-draft checks into system, entered safe deposit box payments, maintained log for boxes, opened and closed vault, answered multi-line phone, distributed incoming mail, followed bank rules and regulations, ran back ground checks on new customers, opened or renewed Cd's, equate mathematical equations for customers and worked with confidential information.
Small Business Owner01/2000
to Current Sales Representative/Unit Leader – Townsend,
Top sales representative for 12 years straight with personal yearly sales over$ 45.000 and team sales over $ 60.000 per year.
Unit leader for twelve years, recruiting and training over 200 new representatives.
I have excellent sales and communication abilities as evident of my exceptional customer service.
I delivered over 60 orders biweekly according to the sales I created and constructed a data base to keep track of customers and their orders.
I maintain a bookkeeping system for accounts receivable and accounts payable.
Personally responsible for ordering products and business tools to maintain optimal performance.
Well versed in data base management with knowledge of Microsoft Office, Word and Excel.
Organized fund raisers in the community to help Townsend School raise money for varies groups such as the Ninth grade class and cheerleaders.
Also, the fire department.
Raised funds for Breast Cancer awareness in the community.
Was appointed temporary district manager for the district in the absence of the current manager overseeing 500 representatives.
Prepared and ran team meetings.
I recruit and collect data to validate enrollment qualifications.
Must validate credit history to establish credit limit for new representatives.
to 01/2000 Family Foot Clinic – Helena,
Daily and monthly billing, transcription for medical.
and surgical procedures and all other correspondence, data.
entry for billing, appointment setting to ensure proper.
amount of time for appointments and surgery, file management over 3000 charts, x-rays and orthotics, answer multi-line phone, order surgical and office supplies, assist in surgery, develop x-rays, made orthotics molds with plaster and constructed orthotics from varies materials, developed new procedure for plaster work for time management and cost.
Sterilized instruments for surgical procedures, sort and distribute mail.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
Precisely completed appropriate claims paperwork, documentation and system entry.
Helena Vocational/Technical Training-Certificate earned Medical Secretary Course Medical/Office Procedures, Medical transcriptions, Medical Billing: Medical Secretary/Office Procedures1991Lower Cape May Regional High School-
NJTraining for the Medical Secretary Course included medical terminology, medical transcription, computer accounting, office procedures, filing medical charts, anatomy, billing procedures and business writing.
I have gained knowledge and experience with laws and regulations related to the authorization and disclosure of health information and the ability to apply said laws and regulations related to the disclosure of health information; Privacy Act, Freedom Of Information Act and Health Insurance Portability and Accountability Act
I have experience with the procedures of sending out health information for Consult Tracking. Received Special Contribution Award for researching over 3,623 pending consults
I have over 15 years experience in working in the medical office enviroment
I have earned my Medical Secretary/Office Procedures certification through the Helena Vocational Technical School, 1991
Accounts payable, accounts receivable, billing, bookkeeping, excellent
customer service, data
entry, fax, file management, insurance, interpret legal letters, computer skill; Excel, Microsoft Office, Outlook, Word, CPRS, VISTAWeb, and ROI. Recruiting, research, scanning, Supervisor, phone skills, Time management, medical transcription, written and oral communication skills