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Medical Receptionist/Insurance Verification Representative Resume Example

Resume Score: 80%

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MEDICAL RECEPTIONIST/INSURANCE VERIFICATION REPRESENTATIVE
Summary

Very ambitious person, skilled at working with diverse groups of people. Strong organizational skills, communication and relationship-building abilities. Eager to bring strong administrative skills to a growing company in need of top-level support. Possess strong multi-tasking skills with the ability to simultaneously manage various tasks. Computer proficiency with knowledge of Microsoft suites, NexGen, EHR, PM, Allscripts, Centricity and Epic systems. Seeking a company that values their employees and offers advancement within.

Skills
  • HIPAA guidelines
  • Telephone etiquette
  • Setting appointments
  • Patient-oriented
  • Recruiting and training
  • Staff performance evaluations
  • Scheduling and On Call staffing
  • Safe and time effective coach operator
  • Problem resolution ability
  • Skilled in Epic, NexGen, PM, EHR, Allscripts, Centricity
  • Patient rapport by empathizing and listening to the patients
  • Team leadership, delegation with prioritizing
  • Administrative support
Experience
Medical Receptionist | 08/2020 to CurrentUL Primary Care - Louisville, KY
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Set up appointments for physician visits and procedures using calendar software.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
Medical Receptionist/Insurance Verification Representative | 09/2019 to 07/2020Shawnee Christian Healthcare - Louisville, KY
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy PCP office with 7 providers.
  • Interviewed patients to collect medical information and insurance details.
  • Maximized office efficiency by answering more than 75 incoming calls per day to provide office information and transfer calls to desired personal.
  • Entered patient information in NexGen and Epic including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Observed strict HIPAA guidelines at all times according to company policy.
Coach Operator/Customer Service | 09/2003 to 06/2019Transit Authority Of River City - Louisville, KY
  • Transported passengers on predetermined routes while following local traffic regulations.
  • Maintained timely adherence to schedules and safety protocols.
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Trained new drivers on fixed routes and assured they were adhering to all safety regulations.
  • Worked in Dispatch room communicating among drivers and road supervisors.
Registration Rep/Insurance Verification Representative | 10/2018 to 05/2019Norton Healthcare - Louisville, KY
  • Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system via EPIC network.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Generated receipts, processed payments and prepared deposits, collected co pays and deductibles.
  • Used dual monitors while performing essential duties on the computer via NexGen, Epic, EHR, PM, etc.
Office Manager/Scheduling Manager | 04/1996 to 07/2002Alliance Care, Inc - Louisville, KY
  • Trained and mentored administrative and field nursing staff members in company policies, daily task execution and industry best practices.
  • Conducted quarterly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Interviewed, on-boarded, developed and oversaw daily activities of 75 field nursing staff and administrative office personnel.
  • Performed on call duties for field staff maintaining full coverage for all clients at all times after hours.
Education and Training
National College of Business - - Louisville KY | Some College (No Degree)Business Administration And Management
North Bullitt High School - - Shepherdsville, KY | High School Diploma05/1991
Activities and Honors
  • Officer in Future Business Leaders of America in High School
  • Ambussador of the month multiple times at Transit Authority of River City
  • Certified from Jefferson County KY for Suicide prevention training
  • Notary Public for the State of Kentucky
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • UL Primary Care
  • Shawnee Christian Healthcare
  • Transit Authority Of River City
  • Norton Healthcare
  • Alliance Care, Inc

School Attended

  • National College of Business
  • North Bullitt High School

Job Titles Held:

  • Medical Receptionist
  • Medical Receptionist/Insurance Verification Representative
  • Coach Operator/Customer Service
  • Registration Rep/Insurance Verification Representative
  • Office Manager/Scheduling Manager

Degrees

  • National College of Business - Louisville KY | Some College (No Degree)
    North Bullitt High School - Shepherdsville, KY | High School Diploma

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