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Medical Receptionist Resume Example

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MEDICAL RECEPTIONIST
Summary

Well-organized Medical Receptionist with demonstrated knowledge of healthcare procedures and administrative operations in diverse, high-volume medical environments. Experienced with excellent phone etiquette, charts and other business correspondence. Detailed understanding of medical standards, compliance requirements, and caring communication skills. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Front desk operations
  • HIPAA guidelines
  • Telephone etiquette
  • Proficient in Microsoft Word, Excel, Microsoft Publisher, Microsoft Office, and Microsoft Outlook
  • Customer service
  • Organizational skills
  • Friendly, positive attitude
  • Data entry
Experience
Company Name | City, StateMedical Receptionist06/2019 - Current
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Scheduled and confirmed patient appointments for diagnostic and consultation services.
  • Handled office supply ordering including ink cartridges, toner and paper
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Straightened up the waiting room so that it remained neat and organized.
  • Pulled patient charts for upcoming appointments.
  • Purged outdated files.
  • Obtained information by contacting appropriate personnel or patients.
  • Pulled patient records and transferred information to appropriate parties.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Collected mileage from all 7 offices and financially distributed where needed.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
Company Name | City, StateCashier/Assistant Store Manager06/2016 - 08/2019
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Completed end-of-day counts and securing funds to prevent loss or theft.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Loaded/unloaded 800-1000 piece trucks weekly.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Received, reviewed, dispensed and labeled about 75 prescriptions daily with expert accuracy.
  • Called insurance companies to verify patient benefits.
  • Maintained accurate inventory of medications.
  • Interpreted and processed medication orders under supervision of the pharmacy director.
  • Assisted patients in finding over-the-counter solutions to aid minor health issues.
  • Compiled customer demographic, allergy and medical history background.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Entered orders into system and filled medication orders.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Answered customer questions regarding medication.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
Company Name | City, StateRestaurant Waitress11/2014 - 02/2016
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Calculated charges, issued table checks and collected payments from customers.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Processed customers' payments and provided receipts.
  • Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Organized clean utensils in storage bins for servers to access easily.
  • Built customer loyalty by providing sparkling clean dishes and helping kitchen cooks with special requests.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
Education and Training
Jackson State Community College | City, StateSome College (No Degree) in General Studies
Certifications
  • CPR certified as of November 2019
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Resume Overview

School Attended

  • Jackson State Community College

Job Titles Held:

  • Medical Receptionist
  • Cashier/Assistant Store Manager
  • Restaurant Waitress

Degrees

  • Some College (No Degree) in General Studies

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