Dedicated focused Medical Professional offering strong qualifications in the individualized care of the patients. Detail oriented people person who works well as a team but highly self-motivated. Looking for a position with a company where I can expand my skills while also contributing to the success of the company.
Education and Training
B.SStratford University － Woodbridge, VA
AAS : Medical Insurance Billing & Coding, 2013Stratford University － Woodbridge , Va, United States GPA: GPA: 7
Working knowledge of Microsoft Word, Excel, PowerPoint, Windows XP, and Adobe
Medical Receptionist August 2014 to CurrentNorthern Virginia Ophthalmology Associates
As a front desk medical receptionist interacting with 14 physicians, 11 technicians, and 30+ employees it does get hectic but I am able to multi-task and get things done in a timely and efficient manner.
Scheduling not only full eye exam appointments, but emergency appointments as well as specialties for different doctors i.e Strabismus, Glaucoma, Uveitis, Cataract Consultations and patients looking to schedule specifically for Contact lenses with one of our OD's established, new and pediatrics.
Running Eligibility and verifying benefits at time of service Ordering Contact Lens Rescheduling patients per doctor's orders Collecting copayments or deductibles at time of service Interacting with other physician offices for medical records or patients being referred to other physicians Sending messages to the certified technicians in our internal system for prescription refills Relaying detailed messages to the correct source Handling 14 physicians different scheduling templates for the types of appointments to be filled Triaging the call to schedule patients correctly (ER's, Complete eye exams, glass checks, internal consultations, Contact lens fitting and Special studies testing) Handling a EHR system and a Scheduling system at once Stayed HIPAA compliant at all times Working for this practice has given me the experience to be able to multi-task and take on many things at once.
Interacting with all my peers has helped me understand the meaning of team work.
Office Manager May 2013 to June 2014Capital Chiropractic
As an Office Manager for a small office I managed the front desk and made sure every patient I interacted with was happy when they come in and left the office.
For new patients I sat them down and explained all of the new patient paper work, made a copy of their insurance card (if available) and driver's license and offered them a complimentary beverage I answered the phone with a stern but happy attitude and made sure all questions were answered before the caller disconnects Handled all the patients accounts and data Handled all the insurance claims, billing and EOB's (Explanation of Benefits) Returned voicemails in a timely manner Checked emails and respond in a timely manner Collected copays from the patients Make sure all patients insurance ledgers are up to date Scan insurance checks into the computer and updated any paid claims in the patient's accounts receivable Opening and closing the office by myself when necessary Staying HIPAA compliant and making sure all the patients folders are in a secure area and my desktop is locked whenever I must step away Made sure all charges are correct and modifiers are there (if necessary) before sending out claims Called the insurance company for new patients to verify eligibility and benefits, or questions about existing patients whose services are not being covered any longer For each month I made an excel file for what was billed to the insurance company, what is reimbursed from the insurance companies and what form of copayment method was collected i.e.
check, cash or credit card Send and receive faxes Reminding the doctor of any updates or changes that have to be made for the insurance provider portals If there were errors or mishaps on the claims, I see that they are fixed and resent in the same day Getting all of the Explanation of Benefits done in the same day and not putting them aside to pile up Worked diligently and keeping myself busy to ensure everything is up to par Keeping the front desk running smoothly and making sure everything is done properly to the best of my ability.
Teachers Assistant January 2012 to May 2013Discovery Learning Center
Assisted the children with their homework and class work Involved the children with physical activities at recess Supervised the children's restroom breaks for those who weren't age appropriate to go unaccompanied Followed the Health Regulations and Guidelines by making sure the center was kept clean and hazard free Made copies, posted daily curriculums, and children's arts and craft work daily or as the teacher requested.
accounts receivable, Adobe, arts, Benefits, Billing, closing, Interpersonal Skills, credit, faxes, Insurance, Leadership, Medical Terminology, Excel, Office Applications, office I, office, PowerPoint, Windows XP, Microsoft Word, Office Manager, Organizing, pediatrics, prescription refills, Coding, receptionist, sat, Scheduling, teacher, team work, phone