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Medical Receptionist Resume Example

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MEDICAL RECEPTIONIST
Professional Summary

Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in communication and stressful environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.

Skills
  • Social Media Platforms
  • Marketing Strategy Development
  • Proofreading skills
  • Fluent in Spanish
  • Relationship development
  • Multi-line phone proficiency
  • Project organization
Work History
ACTCustomer Service Representative | Junction City, KANSAS | October 2020 - Current
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Responded to customer requests for products, services and company information.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Kansas Pain And WellnessMedical Receptionist | Junction City, KS | August 2020 - Current
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed skilled administrative work to support all office staff and operational requirements.
Newman Regional HealthMedication Reconciliation Technician | Emporia, KS | May 2018 - May 2019
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Interviewed patients to obtain medical information, weight/height measurements and vital signs.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
  • Set up and modified patient profiles in MediTech to include current information such as medications and insurance details.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Attended to patients in all hospital bed units, continuously checking on needs and maintaining high standards of patient care.
  • Fostered relationships with patients caregivers and healthcare teams to achieve individual care plan targets.
  • Avoided medication errors by comparing and documenting patients medication orders with all the medications the patient has been taking prior to admission to the hospital.
  • Translated in Spanish for every department in the hospital to provide better patient care; especially in the ER department.
USD 253Special Education Paraprofessional | Emporia, Kansas | August 2017 - May 2018
  • Worked with individual students to provide personalized educational, behavioral and emotional support.
  • Worked cooperatively with students of various culturally diverse background and learning styles.
  • Aided special education teachers in delivering important services for individuals with exceptionalities.
  • Assisted in the instructional processes by communicating perceptions of student progress and needs to the teacher.
  • Increased proficiencies by attending professional developmental workshops on learning goals, classroom management, student motivation and engaging learning activates.
  • Translated in Spanish during parent teacher conferences and IEP meetings.
  • Communicated with students, teachers, staff and parents to maintain effective relationships for student and program growth.
Education
International MarketingEmporia State UniversityEmporia, KS
  • Elected as President for the Spanish Club in [2015-2017]
  • Elected as Retreat Director for Catholic Campus Center [2016-2017]
  • Member of Alpha Sigma Alpha Sorority
  • Leadership Class TA
  • Leadership Program Student Assistant
  • Minored in Leadership
Associate of ArtsEnglish Language And LiteratureBarton Community CollegeFort Riley, Kansas, Expected in May 2021
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Resume Overview

Companies Worked For:

  • ACT
  • Kansas Pain And Wellness
  • Newman Regional Health
  • USD 253

School Attended

  • Emporia State University
  • Barton Community College

Job Titles Held:

  • Customer Service Representative
  • Medical Receptionist
  • Medication Reconciliation Technician
  • Special Education Paraprofessional

Degrees

  • International Marketing
    Associate of Arts English Language And Literature

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