Highly skilled and enthusiastic customer relations professional with many years of client interface experience in a variety of industries including healthcare, hospitality and business.
Trained in the ability to resolve conflicts and affect change to positively improve, maintain and secure the integrity and success of the organization.
Managed and assisted in implementing, executing, monitoring and finalizing business transactions with a positive outcome.
Worked under strict timelines and responded to requests.
Promptly responded to general inquiries from management, customers and staff via mail, e-mail and fax.
Drafted letters of correspondence which were tailored and personalized to maximize the outcome.
Successfully interacted with customers to expedite their needs and the needs of the organization.
Managed and oversaw accounts both current and delinquent for several medical practices.
Pursued collections for delinquent accounts.
Specialized course of study in Customer Relations
Member Phi Theta Kappa
Awarded Certificate of Perfect Attendance
Coursework in Business Administration and Organizational Development
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