LiveCareer-Resume

medical paralegal resume example with 8+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Extremely dedicated in what I do. Highly proficient in summarizing and clarifying regulations to promote compliance within and across departments. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Hardworking, organized, motivated and highly effective at finding the best methods possible to complete exceptional task either at work, school or home.

Skills
  • Staff development Enthusiastic
  • Skilled negotiator Culturally-sensitive
  • Staff training Extensive knowledge of Microsoft word
  • Calm under pressure High level of accuracy
  • Extremely organized Proficient in cash management
  • Strong verbal communication POS systems expert
  • Self-motivated Strategic event planning
  • Problem solving
  • Quick learner
  • Sales
  • Self-motivated
  • Fluent in Spanish
  • Legal research
  • Confidentiality
  • Strong work ethic
Experience
08/2019 to Current Medical Paralegal Anthem, Inc. | Bridgeport, CT,
  • Accurately handled data entry for 70 clients into company-based software.
  • Eliminated workflow downtime by restructuring and maintaining client billing and case records.
  • Conferred with clients and other involved parties to gather and track case information.
  • Cooperated with legal teams to create performance documents for curative action planning.
  • Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Reviewed outstanding requests and redirected workloads to ensure timely completion of projects.
  • Scheduled and accompanied clients to medical appointments.
  • Organized information by studying, analyzing, interpreting and classifying data.
  • Prepared reports by collecting, analyzing and summarizing information.
02/2015 to 08/2019 Cash Manager Xator | South Riding, VA,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Cleaned and organized store, including checkout desk and displays.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Mentored new sales associates to contribute to store’s positive culture.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
10/2014 to 01/2015 Front Desk Receptionist Kroger | Kenosha, WI,
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Rendered information to callers and drafted office emails.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
04/2012 to 09/2014 Shift Supervisor Walgreens | City, STATE,
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Educated customers on promotions to enhance sales.
Education and Training
Expected in to to Associate of Science | Early Childhood Bilingual Education Borough of Manhattan Community College, 199 Chambers St, New York, NY 10007, GPA:

Still Enrolled

Accomplishments
  • Volunteer * Girl scouts- Fundraisers Cookie sales, Food Drives, Leader in Training Program
  • Youth Group Trinity Lutheran Church- Fundraisers Bake sales, Car wash, Clothing Drives, Community Outreach, Flea Markets, Blood drives, feeding homeless, Vacation Bible school

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Resume Overview

School Attended

  • Borough of Manhattan Community College

Job Titles Held:

  • Medical Paralegal
  • Cash Manager
  • Front Desk Receptionist
  • Shift Supervisor

Degrees

  • Associate of Science

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