Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable and skilled. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving staff problems.

Reliable medical office professional skills, years of experience working in busy settings with high patient/client, high documentation volumes.

Resourceful in the Medical/Social skills area, maintains smooth office operations and client flows. Detail-oriented approach to organizing files, scheduling appointments and assisting professional co-workers and clients alike.

Brings background in the medical field, medical office settings and dealing with juveniles in a professional and caring manner. Enthusiastic Health Professional, communicates positively with physicians, office staff and clients.

Polished, hard worker willing to go extra mile to complete tasks. Forward-thinking and friendly with distinguished talent in multitasking, modernizing offices and streamlining procedures. Fantastic attention to detail and commitment to optimizing professional experiences through individualized needs. Skilled at documentation with training in computer skills and people skills.

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Flexible hard worker ready to learn and contribute to team success.

ALWAYS willing to learn and improve in any endeavor I persue.

  • Patient records administration
  • Business strategy
  • Business growth
  • Improving clinical quality outcomes
  • Patient relationship management
  • Complying with regulatory guidelines
  • Staff development
  • Clinic Administration
  • Patient relations
  • Staff supervision
  • Healthcare delivery
  • Health information systems
  • Facility oversight
  • Patient safety
  • Records maintenance
  • Records management
  • Hospital coordination
  • Quality assurance controls
  • Regulatory requirements

AS400 Computer Knowledge

Typing 80 WPM

Keypunch 160 key speed per minute

Excel Experience

Basic Microsoft Word Experience

Excellent Multitasker

Excellent Attention to detail

Orgainized and Efficient

Medical Officer, 10/2007 - 06/2009
Gap Solutions, Inc Honolulu, HI,

Oversaw all Medical care for each individual juvenile youth, including vaccination status, Medication Administration, Doctors appointments and visits, implemented Doctor ordered medical care, documented health care issues as to needs, and kept documented detailed medical records for the State of Oregon Youth Authority, as well as kept Medical Records in orderly fashion for youth counselors to be informed of any healthcare issues at all times.

Oversaw Routine Eye Exams and Dental Exams and transported youth to those exams. Kept up to date records for each visit, for follow up visits and yearly exam appointments. Again, thorough documentation for each visit and ongoing care health issues or follow up appointments.

As soon as I was hired I was tasked with reorganizing the Medical Records Departments at both Belloni Ranch and at the Winona Juvenile Girls Ranch for same company. I was asked to review all state requirements and policies in order to come into compliance with the State of Oregon Youth Corrections standards.

  • Enforced policies, procedures and legal standards equitably for optimal decision-making.
  • Documented all healthcare youth issues in full using the facilities caseworkers computer system AS400 to maintain clear and transparent records. Made new forms to make it easier to track all health care needs using Microsoft Word and Excel.
  • Addressed problems calmly and with authority based on extensive knowledge of the health care field.

Also while at this job I received a Certificate after attending a 3 hours class on Office of Investigations and Training's Mandatory Child Abuse Reporting Certificate.

Surgical Analyst, 08/1986 - 02/2006
Bluecross Blueshield Of Louisiana Baton Rouge, LA,

In depth knowledge of OMPRO, JACHO, Medicare, Medicaid and other related entities for which our hospital had to abide by rules, regulations and policies to be in compliance at all times.

Analyzed all dictated medical records for errors and completion needed by nurses, physicians and other healthcare staff and issued mandatory requests for doctors and nurses to complete before reprimanding, which included losing staff privileges, losing operation room privileges, up to or, until records were completed to the satisfaction of policies, rules and regulations our hospital was governed by and to ensure medical coding and billing were done in a timely manner for hospital reimbursements.

Worked closely with the following Departments to ensure all rules and regulations were in accordance with governing entities: Medical Records, Quality Assurance, Medical Staff Office and Medical Transcription.

Made sure all Medical Records got to requesting Departments in a timely manner and back to their original departments.

In depth knowledge of medical terminology, medical procedures, anatomy, physiology.

Pulled individual Medical Records for State

inspections and reviews. Worked directly with auditors and entities wanting to review all pertinent records at any time requested.

In the beginning of my career with Asante Health Care/then Rogue Valley Medical Center, I was tasked with setting up the whole records systems for each entity using the then AS400 computer system, Excel and Electronic Health Record systems to bring all pertinent records under one system for all departments and at the end of my career I was involved with transforming our records system to becoming paperless.

Auditor, 01/1984 - 05/1986
Housing Authority Of Jackson County City, STATE,
  • Conducted audits on internal controls and developed reports on findings.
  • Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
  • Facilitated successful internal and external audits through sound and thorough documentation.
Medications Technician, 06/1973 - 06/1979
Rogue Valley Care Center City, STATE,

Worked at this Nursing Home while in High School and also during Semester breaks from Colleges.

Tasks included Administration of Medication to elderly patients, performing applications of various ointments when needed. Accurate documentation of medications, side effects, times and dates.

Making sure Medication room was left in a clean and orderly fashion for the next person.

In between administering medications I helped with patient care, feeding and also volunteered with activities for the patients. I also had obtained a CNA Certificate before I obtained this Medication Technician Certificate. Enjoyed working with elderly residents. Also at that time, all documentations in the medication record and patient records were hand written, so attention to detail was a must.

Education and Training
Medications Technician: Pharmacology, Expected in 05/1975
Southern Oregon University - Ashland, OR
  • Completed coursework in Pharmacology, including Trade names and Generic names of medications, dosage administration and side effects. Medical Terminology, Anatomy and Physiology, Metric system and rules and regulations governing all medication classifications.
  • Required passing the Oregon State Pharmacy Technician Exam and yearly continuing education to be up to date on new medications, interactions, dosage, side effects etc.
Associate of Arts: Social Work, Expected in 08/1979
Haskell Indian Junior College - Lawrence Kansas,
  • Honor Society
  • President Social Work Society
Associate of Arts: Medical Administration, Expected in 01/1986
Merritt Davis College of Business - Medford, OR,
  • Ranked in Top 99% of class
  • Given a company to do top to bottom accounting and came within 1% of perfect accounting for entire business, for which I was hand picked to work as an Auditor for the Housing Authority as my first job while awaiting to get in the door at Rogue Valley Medical Center.
  • Received a 'Certificate of Employability' for 'Best Attitude'.
  • Excel and Word processor skills
  • 80 WPM Typing Skill

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School Attended

  • Southern Oregon University
  • Haskell Indian Junior College
  • Merritt Davis College of Business

Job Titles Held:

  • Medical Officer
  • Surgical Analyst
  • Auditor
  • Medications Technician


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  • Associate of Arts
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